Troubleshooting Fetch for Stuttering or Freezing

  1. Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
  2. Run a speed test. If your result is lower than 3Mbps please call our Support Team on 13 22 58.
  3. If you see a “Bandwidth Low: Multiple Sources are attempting to use your internet bandwidth…” message, see Troubleshooting Fetch Bandwidth Low.
  4. Ensure your Fetch set top box is properly connected to your modem:

    - WiFi and Wireless Bridge: See Improving WiFi signal strength.
    - Ethernet cable: Confirm cable is plugged in securely and not damaged.
    - Power Line Adapter: Plug units directly into an electrical socket instead of a power board or double adapter.
  5. Attempt to view a Fetch channel and check for stuttering.
  6. Turn off the electrical outlets for both devices and leave them off for at least 60 seconds.
  7. Turn both outlets back on and wait for the box and modem lights to settle.
  8. Attempt to view a Fetch channel and check for stuttering.
  9. Call us on 1300 701 006 for further assistance.

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