Troubleshooting Fetch for Stuttering or Freezing

Please follow the steps below and proceed to next step if the issue persists.


Step 1) Check Network status

  • Visit our Network Status page to see if any known issues in your area are affecting your internet connection.


Step 2) Check broadband speed

  • Run a speed test.
  • If your result is lower than 3Mbps please call our Support Team on 13 22 58.
  • If you see a “Bandwidth Low: Multiple Sources are attempting to use your internet bandwidth…” message, see Troubleshooting Fetch Bandwidth Low.


Step 3) Check your set top box connection

  • Ensure your Fetch set top box is properly connected to your modem:

    - WiFi and Wireless Bridge: See Improving WiFi signal strength.
    - Ethernet cable: Confirm cable is plugged in securely and not damaged.
    - Power Line Adapter: Plug units directly into an electrical socket instead of a power board or double adapter.
  • Attempt to view a Fetch channel and check for stuttering.


Step 4) Restart your set top box and modem

  • Turn off the electrical outlets for both devices and leave them off for at least 60 seconds.
  • Turn both outlets back on and wait for the box and modem lights to settle.
  • Attempt to view a Fetch channel and check for stuttering.


    Step 5) Call us on 1300 701 006 for further assistance