Troubleshooting Fetch Bandwidth Low message on screen

  1. Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
  2. Run a speed test. If your result is lower than 3Mbps please call our Support Team on 13 22 58.
  3. Multiple devices competing for bandwidth on your home network (e.g. downloading a movie or major game patch while watching/recording a Fetch channel) may cause temporary bandwidth issues.
  4. Reduce the number of high-bandwidth activities running at the same time to allow more bandwidth for your Fetch service.
    Note: If the issue is temporary due to local congestion, you can prevent repeated display of the "Bandwidth Low" message by pressing the green button on your Fetch remote.
  5. Open the Fetch menu and select the Gear icon.
  6. Select User > Streaming. You may need to enter the parental PIN to continue (the default PIN is 0000).
  7. Select a suitable bandwidth setting:

    - 3 channels (6 Mbps) - Limits Fetch to 3 streams (watch/record up to 3 channels at a time). Try this setting first.  
    - 2 channels (4 Mbps): Limits Fetch to 2 streams (watch/record up to 2 channels at a time). Choose this setting if channels don't play smoothly when "3 channels (6 Mbps)" is selected.
    - 1 channel (2 Mbps): Limits Fetch to 1 stream (watch/record one linear channel at a time). Choose this setting as a last resort.
    Fetch bandwidth settings example
  8. Changes will save automatically. Exit the Fetch menu to finish.
  9. Call us on 1300 701 006 for further assistance.

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