iiNet Ultra Broadband FTTB FAQ

Here's everything you need to know about iiNet Ultra Broadband Fibre-to-the-Building, or FTTB.

Select one of the links below to jump to a query:

Where is Ultra Broadband FTTB available?

The iiNet Ultra Broadband FTTB network is available in select buildings nationwide. Just check your address on our website.

 

What is FTTB?

Fibre to the Building is a type of internet where fibre optic cable leads to the building's Main Distribution Frame (MDF), typically in the basement or in a locked telecommunications cabinet. From there, the building's internal copper cabling runs from the MDF to the wall socket in your unit.

 

We'll provide an iiNet modem. If you'd like to use the included FTTB Phone service to make calls over the internet, you'll need a VoIP-compatible phone to plug into your modem.

Some premises may also require a Network Termination Unit (NTU). If this is the case, we’ll supply this to you without charge. The NTU remains the property of iiNet and should not be removed from the premises once installed.

Note: You must use the iiNet modem to get online. You can connect your own WiFi router to the iiNet modem if you want to.

 

Most FTTB connections are completed within 10 business days, but some may take up to 20 business days, subject to installer availability.

 

What happens when FTTB is installed?

If an FTTB installer is required to visit your premises, we'll be in touch to book a suitable appointment with you. An installation may not be needed if FTTB has been connected at your address before.

 

Your existing smart wiring setup may need to be re-wired to work with FTTB. If this is the case, you'll need to hire a registered cabler if you'd like to have any additional home network wiring installed or to re-wire your existing cabling.

Note: An FTTB installation does not include additional home network wiring beyond the installation of the Network Boundary Point (your side of the building’s Main Distribution Frame).

 

Many types of devices that are normally connected to phone lines (such as medic alarms, back-to-base alarms, EFTPOS machines, fax machines and more) can work over the FTTB network, however, please contact the service provider to make sure - you may need to order a specific type of phone service or move to a data-based solution.

Please note that iiNet does not offer a Priority Assistance service. If you have Priority Assistance or believe you may be eligible, please consider this before lodging your order.

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