Ultra broadband

Ultra VDSL2 Network Termination Unit Status Lights

The article will explain the status lights found on the Network Termination Units (NTU) used on our high-speed Ultra VDSL2 plans.  

How to Factory Reset iiNet Modems

If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset. Important: A factory reset will remove all custom settings from a modem,…

Changing the modem login password on iiNet modems

Your modem login password is used to log in to the modem's default gateway and change your modem settings. You'll need a strong custom password if you're going to use Remote Access on your modem. It's also useful to stop guests from being…

Wi-Fi Modem Details

Here's some information about the iiNet Modem you'll get with your order. Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be…

iiNet Modem Resources

If you don't have an iiNet modem, please see BYO Modem nbn Setup Guides.

Legacy iiNet Modem Resources

If your modem was purchased elsewhere, please check the manufacturer's website for support information. You'll need the iiNet Broadband Settings.  

Troubleshooting Ultra VDSL2 for Speed Issues

If your Ultra Broadband VDSL2 service is running slowly, these steps will help you identify the issue.

Troubleshooting Ultra FTTB for No Connection

If your Ultra Broadband FTTB service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshooting Ultra VDSL2 for No Connection

If your Ultra Broadband VDSL2 service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshooting Ultra FTTB for Dropouts

If your iiNet Ultra FTTB service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.