Ultra broadband

Legacy iiNet Modem Resources

If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.  

Putting iiNet Modems into Safe Mode

G.DMT ("safe mode") applies to ADSL2+ or Naked DSL services only. Alternatively, on-net customers may toggle their Connection Profile to Safe Mode in Toolbox. G.DMT mode has a maximum speed limit of 8Mbps but it also provides the most…

Set up Ultra Broadband FTTB

Follow the instructions below to set up your ULTRA FTTB. First, ensure you have:

How to Factory Reset iiNet Modems

If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset. Important: A factory reset will remove all custom settings from a modem,…

Set up Ultra Broadband VDSL2

Select your modem to get started.

Troubleshooting iiNet FTTB for Speed Issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

Manually testing your internet speed

This article will show you the best method for manually testing the speed of your internet connection, which is an alternative to our speed test tool.

Troubleshooting VDSL2 for Speed Issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 60 seconds. Turn your modem back on and allow it to reboot (wait for the modem…

Troubleshooting iiNet FTTB for No Connection

Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your modem and ensure that it's connected correctly.

Updating your Username and Password in iiNet Modem Settings

The majority of iiNet connections do not require a manual update to the modem settings when your broadband username and/or password changes. These instructions are particularly useful for off-net ADSL. iiNet modems which have not been…