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Fetch
Fetch is no longer available
Fetch is no longer available
Accounts & Billing
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Pay my invoice
Update my payment details
Understanding charges & payment dates
Invoice guide
Query a charge on my invoice
Download invoice
Financial hardship
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Cancel or close my account
Track my delivery
Update contact preferences
Change account ownership
Manage my services
Change broadband plan
Move house
Change mobile plan
View broadband usage
View mobile usage
Reschedule an nbn appointment
Safety & Security
Security information
Data protection
Scams Awareness
Fraud Assistance
Unwanted communication
iiNet phone numbers
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Connect to Wi-Fi
Improve Wi-Fi signal strength
Wi-Fi connection offline
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nbn®
FTTP
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
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FTTC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
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FTTB/N
Set up iiNet modem
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My connection speed is slow
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HFC
Set up iiNet modem
Set up BYO modem
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My connection speed is slow
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Wireless
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
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Satellite
How to set up
Troubleshoot an issue
5G Home Broadband
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My connection speed is slow
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Factors affecting speed
Home Wireless Broadband
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My connection speed is slow
My internet is offline
FAQ
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
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My connection speed is slow
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Fibre to the Home (FTTH)
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nbn Phone & Netphone
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nbn Fibre Phone (FTTP only)
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Fetch
Fetch is no longer available
Fetch is no longer available
Ultra broadband
Troubleshooting Ultra VDSL2 for Speed Issues
If your Ultra Broadband VDSL2 service is running slowly, these steps will help you identify the issue.
Troubleshoot no connection on your Ultra Broadband FTTB
If your Ultra Broadband FTTB service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.
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