Ultra broadband

Troubleshooting Ultra FTTB for No Connection

Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your modem and ensure that it's connected correctly.

Troubleshooting ULTRA VDSL2 for No Connection

Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your modem and ensure that it's connected correctly.

Troubleshooting Ultra FTTB for Dropouts

Visit our Network Status page to see any known issues in your area that may be affecting your connection. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…