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Payments & Invoices
Pay my invoice
Update my payment details
Understanding charges & payment dates
Understand my invoice
Query a charge on my invoice
Download invoice
Financial hardship
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Cancel or close my account
Track my delivery
Update contact preferences
Change account ownership
Manage my services
Change broadband plan
Move house
Change mobile plan
View broadband usage
View mobile usage
Reschedule an nbn appointment
Safety & Security
Security information
Data protection
Scams and Hoaxes
Fraud Assistance
Unwanted communication
iiNet phone numbers
Broadband & Wi-Fi
Wi-Fi
Connect to Wi-Fi
Improve Wi-Fi signal strength
Wi-Fi connection offline
Wi-Fi connection dropouts
Wi-Fi speed issues
nbn®
FTTP
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
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FTTC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
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Set up iiNet modem
Set up BYO modem
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My connection speed is slow
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HFC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
Wireless
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
Satellite
How to set up
Troubleshoot an issue
5G Home Broadband
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Home Wireless Broadband
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FAQ
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
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My connection speed is slow
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FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Other Broadband
Fibre to the Home
Setup guide
Slow speeds
Connection offline
Phone & Mobile
Mobile
Activate SIM
Top up prepaid balance
Mobile service features
Check usage
Change plan
Troubleshoot call issues
Troubleshoot SMS/MMS issues
Finding your PUK code
Roaming
Lost and stolen SIM cards
nbn Phone & Netphone
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Phone features
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nbn Fibre Phone (FTTP only)
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BizPhone
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Unregistered Handsets
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Fetch
Fetch is no longer available
Fetch is no longer available
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Managing Subscriptions
Change Subscription
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No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
Ultra broadband
Set up Ultra Broadband VDSL2
Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. Select your…
Troubleshooting Ultra FTTB for Speed Issues
If your iiNet Ultra FTTB service is running slowly, these steps will help you identify the issue.
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