Ultra broadband

ULTRA Broadband VDSL2 FAQ

How do I know if I'm eligible for ULTRA VDSL2? You can check your address on our website. iiNet ULTRA Broadband VDSL2 is only available within the ACT.  

Arris CM820 Cable Modem Status Lights

This article will explain the meaning of the status lights found on the Arris CM820 Cable Modem, a modem previously supplied for iiNet Cable services. NBN™ HFC customers who signed up before 1 March 2017 may also have this model as an NBN…

Set up ULTRA Broadband Cable

Select your modem

iiNet FTTB Network Termination Unit Status Lights

The article will explain the status lights found on the Network Termination Units (NTU) used for iiNet Fibre to the Building (FTTB) services. Select your NTU model

Troubleshooting ULTRA Cable for Speed Issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

Cable Gateway Pro Status Lights

This article will explain the status lights found on the Cable Gateway Pro (EPC3940L) supplied for iiNet Cable services, which may be useful when troubleshooting.

Troubleshooting ULTRA Cable for No Connection

Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your iiNet Cable modem and ensure that it's connected correctly.

Changing the modem login password on iiNet modems

If your modem was purchased elsewhere, please consult your modem's user manual for instructions on how to do this. Your modem login password is used to log in to the modem's default gateway where you can change your modem settings. If…

Troubleshooting ULTRA Cable for Dropouts

Visit our Network Status page to see any known issues in your area that may be affecting your connection. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and allow it to reboot (wait for the modem…

Putting iiNet Modems into Safe Mode

G.DMT ("safe mode") applies to ADSL2+ or Naked DSL services only. Alternatively, on-net customers may toggle their Connection Profile to Safe Mode in Toolbox. G.DMT mode has a maximum speed limit of 8Mbps but it also provides the most…