Ultra broadband

Set up Guest WiFi on TG-1 or TG-789 Broadband Gateway

Guest WiFi allows you to share your internet access with friends and family who visit without giving them your main WiFi password.

Troubleshooting ULTRA VDSL2 for No Connection

Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your modem and ensure that it's connected correctly. Setup guides are available here.

Troubleshooting iiNet FTTB for Dropouts

Visit our Network Status page to see any known issues in your area that may be affecting your connection. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

How to set up file sharing on a TG-789 Broadband Gateway

You can plug in a USB file drive into the TG-789's USB 2.0 port so any computers and other devices connected to your home network via Ethernet or WiFi can access the files on the drive. The following file systems are supported: NTFS…

Troubleshooting ULTRA VDSL2 for Dropouts

Visit our Network Status page to see any known issues in your area that may be affecting your connection. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

iiNet ULTRA Broadband FTTB FAQ

Where is ULTRA Broadband FTTB available? The iiNet ULTRA Broadband FTTB network is available in select buildings nationwide. The easiest way to confirm availability is to check your address on our website.  

ULTRA Broadband VDSL2 FAQ

How do I know if I'm eligible for ULTRA VDSL2? You can check your address on our website. iiNet ULTRA Broadband VDSL2 is only available within the ACT.  

Arris CM820 Cable Modem Status Lights

This article will explain the meaning of the status lights found on the Arris CM820 Cable Modem, a modem previously supplied for iiNet Cable services. NBN™ HFC customers who signed up before 1 March 2017 may also have this model as an NBN…

Set up ULTRA Broadband Cable

Select your modem

iiNet FTTB Network Termination Unit Status Lights

The article will explain the status lights found on the Network Termination Units (NTU) used for iiNet Fibre to the Building (FTTB) services. Select your NTU model