Troubleshooting Ultra FTTB for No Connection
If your Ultra Broadband FTTB service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.
- Visit our Network Status page to see if any known issues in your area are affecting your connection.
- Locate your iiNet FTTB modem and ensure that it's connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
- Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
- Turn the outlet back on and wait for the modem lights to settle, then attempt to view a website.
- If you have a Network Termination Unit (NTU) and you notice any of the following status light behaviours after restarting, please call us on 13 22 58 for assistance:
Adtran® 422G Gfast NTU - Flashing green G.Fast light
Note: Make sure the phone cable is not longer than 1 metre.
LEA Networks NTU - Flashing green OUT or Warning light
Power/DIAG NTU - Red DIAG light
- Attempt to view a website on a device connected to your modem via Ethernet cable, not WiFi. If Ethernet works but WiFi doesn't, see troubleshooting WiFi No Connection.
- If you can view websites on some devices but not others, see our guide on Browsing issues.
- If you still can't view a website, call us on 13 22 58 for further assistance.