Browsing Issues

  1. Confirm that you cannot browse to multiple websites, not just one. If you cannot browse to a single website but others work fine, see Unable to access a single website.
  2. Ensure your device is connected to your modem via Ethernet cable or WiFi.
  3. Confirm your modem is online, e.g. if you modem has an "Internet" light, it should be lit.
  4. Attempt to browse to your modem's default gateway by following this guide.
  5. If you can't browse to your modem's default gateway, see No Communication Between Modem and Device.
  6. Follow the steps in this guide to clear your browser cache.
  7. Attempt to view a website.
  8. Run an Antivirus or malware scan using your Antivirus software. Please contact your Antivirus software’s Customer Support if you're not sure how to do this.
  9. Temporarily disable any firewall, antivirus or anti-malware software and attempt to browse again. Please contact your security software’s Customer Support if you're not sure how to do this, or you need help changing the software settings to allow browsing.
  10. Follow this guide to ping the address "google.com".
  11. If the ping to google.com was successful, try resetting your browser.
  12. If the ping to google.com was not successful, try pinging "203.0.178.191" instead.
  13. If the ping to 203.0.178.191 was successful, then it’s likely that your computer or device has an incorrect DNS server in its connection settings. Try manually setting your DNS server to the iiNet DNS settings.
  14. If the ping to 203.0.178.191 was not successful, then it’s likely that there’s an issue with the TCP/IP settings in your computer. Try resetting your TCP/IP settings.
  15. Call us on 13 22 58 for further assistance.