Browsing Issues
- Confirm that you can't view multiple websites, not just one. If you can't view a single website but others work fine, see Unable to access a single website.
- Ensure your device is connected to your modem via Ethernet cable or Wi-Fi.
- Confirm your modem is online, e.g. if your modem has an "Internet" light, it should be lit.
- Attempt to browse to your modem's default gateway by following this guide.
- If you can't browse to your modem's default gateway, see No Communication Between Modem and Device.
- Clear your browser cache, then attempt to view a website. Here are guides for popular browsers:
- Mozilla Firefox Clear cache
- Google Chrome Clear cache & cookies
- Apple Safari Clear history, cache & cookies
- Microsoft Edge Manage and clear cache - Run an Antivirus or malware scan using your Antivirus software. Please contact your Antivirus software’s Customer Support if you're not sure how to do this.
- Temporarily disable any firewall, antivirus or anti-malware software and attempt to browse again. Please contact your security software’s Customer Support if you're not sure how to do this, or you need help changing the software settings to allow browsing.
- If you still can't view a website, follow this guide to ping the address "google.com".
- If the ping to google.com was successful, try resetting your browser to default settings:
- Mozilla Firefox Refresh to default settings
- Google Chrome Reset to default
- Apple Safari Remove all website data
- Microsoft Edge does not currently have a reset function, please use a different browser. - If the ping to google.com was not successful, try pinging "203.0.178.191" instead.
- If the ping to 203.0.178.191 was successful, then it’s likely that your computer or device has an incorrect DNS server in its connection settings. Try manually setting your DNS server to the iiNet DNS settings.
- If the ping to 203.0.178.191 was not successful, then it’s likely that there’s an issue with the TCP/IP settings in your computer. Try resetting your TCP/IP settings.
- Call us on 13 22 58 for further assistance.