Unable to access a single website

  1. Website servers can undergo maintenance or suffer outages just like internet connections. Check the website on Down For Everyone or Just Me. If it's down for everyone, you'll need to wait for the site to start responding. If it's just you, continue troubleshooting.
  2. Try to view the website on a mobile device using your mobile data (not your home WiFi).
  3. Clear your browser cache, then attempt to view the website. Here are guides for popular browsers:
    - Mozilla Firefox Clear cache
    - Google Chrome Clear cache & cookies
    - Apple Safari Clear history, cache & cookies
    - Microsoft Edge Manage and clear cache
  4. Try an alternate web browser such as Google Chrome or Mozilla Firefox. If an alternate browser works, try resetting your browser to default settings:
    - Mozilla Firefox Refresh to default settings
    - Google Chrome Reset to default
    - Apple Safari Remove all website data
    - Microsoft Edge does not currently have a reset function, please use a different browser.
  5. Run a PingPlotter test for the website, then email the results to support@iinet.net.au for further assistance.

Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.