Understanding Charges & Payment Dates
Why was my payment taken before the due date?
Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.
For same-day invoice payments, please switch your payment method to a credit card in Toolbox, as these payments can process instantly.
Why am I paying in advance?
All iiNet services are billed monthly in advance. Having your service charges covered for a month in advance allows you to change plans or move house with fewer service disruptions due to unpaid bills.
What happens when I change my plan?
When you change your plan:
- Any charges you paid in advance for your old plan will be credited back to your account.
- You’ll be billed one month in advance at the rate for your new plan instead.
- The resulting invoice alignments will be shown on your next invoice.
- When downgrading to a cheaper plan, your next invoice may be lower than usual due to the credit you received for your old plan.
- When upgrading to a more expensive plan, your next invoice will be higher than usual due to the charges for your new plan.
Why is my bill higher than expected after a plan upgrade?
When you upgrade your plan, it’s not a simple matter of adding $10 or $20 to your next bill. Our billing system needs to calculate the charges for your previous and current billing periods, as well as charge for a month in advance.
For example: If you upgraded to a $99.99/mth plan from a $79.99/mth plan on 8 April (that’s currently paid in advance to 24 May) here’s what would be charged on your next invoice to cover fees up to 24 June.
|Billing period||Action taken||Example fees on your
|Example fees if you had not upgraded||Description|
(17 days pro-rata)
|Credit for your old plan from 8 April to 24 April
Charge for your new plan for 8 April to 24 April
|$0||Charges you previously paid for your old plan are credited back from the date of the plan change. This time is then charged at the rate for your new plan.|
|CURRENT MONTH||Credit for your old plan from 25 April to 24 May
Charge for your new plan for 25 April to 24 May
|$0||A month of charges you previously paid for your old plan are credited back. The month is then charged at the rate for your new plan.|
|ONE MONTH IN ADVANCE||Charge for your new plan for 25 May to 24 June||$99.99||$79.99||A standard charge for your new plan one month in advance.|
|Total charge on next invoice||$131.32||$79.99||The difference of $51.33 accounts for 2 months and 17 days on the new $99.99 plan (2.57 months x $20/month).|
If you have any questions, please send us an invoice query.
Why have I only been charged for part of a month?
You only get charged for the time you have an active broadband service or a particular plan. If you:
- Have a broadband service activated partway through the month; or
- Change plans partway through the month;
Then you’ll only be charged for part of the month, instead of the full month.
For more information, including detailed examples, see Understanding Invoice Alignments.
What should I do if I don’t understand a charge on my invoice?
If you have any issues with your iiNet bill, please contact our Billing team via LiveChat with your invoice number so we can investigate.