Why was my payment taken before the due date?
Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.
For same-day invoice payments, please switch your payment method to a credit…
This article will help you understand your iiNet invoice.
You can download your invoices from Toolbox. If you've never logged in to Toolbox before, please see An Introduction to Toolbox.
Why was my payment taken before the due date?
Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.
For same-day invoice payments, please switch your payment method to a credit…
In the event that the scheduled payment for your invoice fails, a second payment attempt will be made on the following day. You don’t need to take action as long as your credit card/bank account has sufficient funds within 24 hours of the…
Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. This article will explain them in more detail.
At iiNet, we understand that life can take unexpected turns. If you're facing financial hardship, we're here to help.
It is free to make an application or enter any financial hardship arrangement. Our customers have the right apply for…
If you believe you've found an error on your bill, please call us on 13 22 58 to discuss the matter as per our Complaint Handling Policy.
What is a credit?
A credit is an amount of money added to your iiNet account by a Customer…