Payments and Invoices

iiNet invoice guide

Here's what you need to know about your iiNet invoice.   Select one of the links below to jump to a query:

iiNet invoice guide

Here's what you need to know about your iiNet invoice.   Select one of the links below to jump to a query:

How to pay or extend an invoice in Toolbox

You can make a payment at any time in Toolbox.   Select one of the links below to jump to a query: How to pay an invoice How to request an invoice extension  

Update payment details in Toolbox

It’s easy to update your payment details in Toolbox. Your payment details will be used to auto-pay your iiNet invoice each month.   Select one of the links below to jump to a query: Update your payment details Can I use a gift card as my…

How iiNet services are billed

Here's what you need to know about iiNet billing.   Select one of the links below to jump to a query:

Financial Hardship Policy

At iiNet, we understand that life can take unexpected turns. If you're facing financial hardship, we're here to help. It is free to make an application or enter any financial hardship arrangement. Our customers have the right apply for…

Credit-Related Personal Information Management Policy

This is the credit-related personal information management policy of TPG Telecom Limited ("TPG Telecom") and each of the brands and subsidiaries listed at the end of this policy, including but not limited to Vodafone, TPG, iiNet, AAPT,…

Make a one-off payment in Toolbox

You can make a payment at any time in Toolbox. If you don't have an outstanding invoice, then any amount you pay will become a credit on your iiNet account to be used on future invoices. Never logged into Toolbox before? Check out An…

How iiNet services are billed

Here's what you need to know about iiNet billing.   Select one of the links below to jump to a query:

Consequences of Restriction, Suspension or Disconnection

This article provides information about the consequences if we, the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet), exercise our right to restrict, suspend or disconnect one or more of your services for…