Update payment details in Toolbox
Please enter your Customer ID number.
This will allow us to provide information that's relevant to your services.
You will be able to find your Customer ID on any invoices or emails we have sent you.
If you don't have your Customer ID handy, just let us know what your Toolbox looks like.
This article is shown as a result of the customer details you provided.
What does your Toolbox look like?
It’s easy to update your payment details in Toolbox. Your payment details will be used to auto-pay your iiNet invoice each month.
Select one of the links below to jump to a query:
Update your payment details
- Log in to Toolbox and hit Bills & Payments. If you're on a mobile device and you don't see this option, click the grey square with three lines to show it.
Never logged into Toolbox before? Check out An Introduction to Toolbox. - Select Update payment details. If you're on a mobile device and you don't see this option, click the grey bar labelled Billing & Payments actions to show it.
- You’ll see a summary of your current payment details. For security reasons, only a partial bank account or credit card number will be shown on screen.
- To edit these details, click Update my payment details. You can then choose to fill out and save a set of credit card or bank account details.
- Select either Credit Card or Direct Debit, then fill out the required details for your selected payment method:
- Credit Card (Credit or Debit cards) requires a Name on Card, Card Number, Expiration Date and Security Code. Applicable surcharges for Amex cards will be noted at the end of the form.
- Direct Debit requires a BSB, Account number, and Account name.
- Click Save to finish. The details you save will become the default payment method for your iiNet account.
Can I use a gift card as my payment details?
Sorry, but your payment details must use an Authorised Deposit-taking Institution (ADI). Gift cards such as Visa Debit gift cards aren’t considered ADIs, so they can’t be used as your iiNet payment details.
Surcharge information
iiNet regularly reviews our Amex and Diners Club surcharges as per RBA merchant pricing rules. Our current surcharges are based on actual costs and can be found in our Pricing Schedule.