Update payment details in Toolbox
Please enter your Customer ID number.
This will allow us to provide information that's relevant to your services.
You will be able to find your Customer ID on any invoices or emails we have sent you.
If you don't have your Customer ID handy, just let us know what your Toolbox looks like.
This article is shown as a result of the customer details you provided.
What does your Toolbox look like?
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If you've never logged into Toolbox before, please see An Introduction to Toolbox.
For more information, see the instructions below.
- Log in to Toolbox and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
- Select Update payment details from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Billing & Payments actions to show it.
- You’ll see a summary of your current payment details. For security reasons, only a partial bank account or credit card number will be shown on screen.
- To edit these details, click Update my payment details. You can then choose to fill out and save a set of credit card or bank account details.
- Select either Credit Card or Direct Debit, then fill out the required details for your selected payment method:
- Credit Card (Credit or Debit cards) requires a Name on Card, Card Number, Expiration Date and Security Code. Applicable surcharges for Amex cards will be noted at the end of the form.
- Direct Debit requires a BSB, Account number, and Account name.
Please note: You must provide agreement to the terms and conditions of the Direct Debit Request Service Agreement. Payment details must use an Authorised Deposit-taking Institution (ADI). Non-ADI payment methods such as Visa Debit gift cards cannot be used.
- Click the Save button to finish. The details you save will become the default payment method for your iiNet account.
iiNet regularly reviews our Amex and Diners Club surcharges as per RBA merchant pricing rules. Our current surcharges are based on actual costs and can be found in our Pricing Schedule.