Understanding Charges & Payment Dates
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Why was my payment taken before the due date?
Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.
For same-day invoice payments, please switch your payment method to a credit card in Toolbox, as these payments can process instantly.
Why am I paying in advance?
All iiNet services are billed monthly in advance. Having your service charges covered for a month in advance allows you to change plans or move house with fewer service disruptions due to unpaid bills.
What happens when I change my plan?
When you change your plan:
- Any charges you paid in advance for your old plan will be credited back to your account.
- You’ll be billed one month in advance at the rate for your new plan instead.
- The resulting invoice alignments will be shown on your next invoice.
- When downgrading to a cheaper plan, your next invoice may be lower than usual due to the credit you received for your old plan.
- When upgrading to a more expensive plan, your next invoice will be higher than usual due to the charges for your new plan.
Why did I get another invoice after a plan upgrade?
When you upgrade your plan, it’s not a simple matter of adding $5, $10 or $20 to your next bill. Our billing system will immediately make an adjustment for the charges in your current billing period.
For example: Say you have a $69.99/mth plan that’s currently paid in advance up to 24 May. If you upgraded to a $74.99/mth plan on 28 April, here’s what the adjustment invoice would look like.
|Billing period||Action taken||Example fees on invoice||Description|
(27 days pro-rata)
|Credit for your old plan from 28 April to 24 May
Charge for your new plan for 28 April to 24 May
|Charges you previously paid for your old plan are credited back from the date of the plan change. This time is then charged at the rate for your new plan.|
|Total charge on adjustment invoice||$4.44||The adjustment charge of $4.44 accounts for 27 days on the new $74.99 plan (0.89 months x $5/month).|
Please note: If you're trying to follow along with a calculator, it's worth noting that our billing system calculates fees right down to the second. It's unlikely that a service would be activated at exactly 12AM, so while a $69.99 plan may cost $2.30 for each full day, less than that would be charged for the day a service was activated.
If you have any questions, please send us an invoice query.
Why have I only been charged for part of a month?
You only get charged for the time you have an active broadband service or a particular plan. If you:
- Have a broadband service activated partway through the month; or
- Change plans partway through the month;
Then you’ll only be charged for part of the month, instead of the full month.
For more information, including detailed examples, see Understanding Invoice Alignments.
What should I do if I don’t understand a charge on my invoice?
If you have any issues with your iiNet bill, please send us an invoice query.