Troubleshooting WiFi Network for No Connection

If your WiFi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on WiFi can't. These steps will help you identify the issue.

1. Confirm that WiFi is not disabled on your device. Some laptops have a WiFi switch or button that may have been pressed accidentally. Phones and tablets will have an option to turn off WiFi in their WiFi settings.
   
2. Confirm that WiFi is not disabled on your modem. Some modems have a WiFi button that may have been pressed accidentally.  
   
3. Make sure that laptop, phone or tablet is still connected to your WiFi network. You may need to move closer to your modem because your device will automatically disconnect if the WiFi is out of range.
   
   If you need to connect a device to your WiFi network again, you'll find the default WiFi name (SSID) and password on your modem's barcode sticker. 
   
   Note: Do you have a custom WiFi name or password? Our basic WiFi settings guide for iiNet modems will help you change your WiFi details. If your modem isn't from iiNet, you should be able to find help on the manufacturer's website.
   
4. If you only lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
5. Do you have multiple devices connected to your WiFi? If some devices can connect but others can't, the devices that can't connect may have a faulty wireless adapter.
   Windows users only: Performing a winsock reset may resolve an issue with a wireless adapter.
6. Call us on 13 22 58 for further assistance with an iiNet modem. If you have a third-party modem, please check the manufacturer's website for support or contact the seller for a warranty claim.