Troubleshooting WiFi Network for No Connection

Please follow the steps below and proceed to next step if the issue persists.

 

Step 1) Confirm WiFi is not disabled

  • Some laptops have a switch or button to turn WiFi ability on or off. Smartphones and tablets will have this switch located in the “WiFi” or “Connections” section of their settings.
  • Some modems also have a button to quickly turn WiFi broadcasting on/off which may have been pressed by accident.

 

Step 2) Check your WiFi signal

  • Stand next to your modem to rule out any WiFi signal issues. The range of a WiFi signal is typically 30 metres, but this can be reduced by obstacles (e.g. walls) between you and your modem.
  • If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals

 

Step 3) Confirm WiFi password

  • Ensure you have the correct password to connect to your WiFi network.
  • The default WiFi network name (SSID) and password can be found on the modem's barcode sticker (example below).
  • If you have a custom WiFi password that you've forgotten, you may need to log in to your modem settings to confirm your WiFi settings. We cover how to do this on iiNet modems in the appendix of this article. If you have a third party modem, please consult your modem's user manual or check the manufacturer's website for support information.
  • If you have an iiNet Huawei 532d modem, please note that after factory resetting, the default WiFi password will change to "a1b2c3d4e5".
Modem barcode sticker example - WiFi details

 

Step 4) Check your devices

  • Try connecting to the WiFi using a different device (e.g. smartphone or laptop) if one is available.
  • If some devices can connect but others can't, the devices that can't connect may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.
  • If you’re using a Windows computer, performing a winsock reset may resolve an issue with a wireless adapter.

 

Step 5 ) Call us on 13 22 58 for further assistance

 

TG-1 or TG-789 Broadband Gateway

  1. On a device that's connected to your modem, open your web browser and go to http://10.1.1.1.
  2. For TG-1s: Log in with the default username "admin" and default password “admin”, or use your custom login details.
    For TG-789s: Log in with the unique default password printed on the modem's barcode sticker (example below) or use your custom login details.
    TG-789 barcode sticker example - Modem credentials
  3. On the dashboard, make sure the switch in the corner of the Wireless panel is set to ON.  
    TG-789 WiFi settings example
  4. Click the cog/gears icon next to it to open the Wireless settings, then click Show advanced in the top-right corner.
  5. Scroll down. Under Access Point, make sure Broadcast SSID is set to ON. If this switch it set to OFF, then your WiFi network name won't show up in the list of available networks when you try to connect.
  6. On this page, you'll also find the WiFi network name (SSID name) and Wireless Password.
  7. If you made any changes, click Save to finish.
    TG-789 WiFi settings example

 

  1. On a device that's connected to your modem, open your web browser and go to http://192.168.1.1
  2. Log in with the default username "admin" and default password “admin”, or use your custom login details.
  3. Select the Advanced tab and then select Wireless > Wireless Settings from the left-hand menu. By default, you'll see the settings for the 2.4GHz WiFi network. You can switch between 2.4GHz and 5GHz settings using the tabs in the upper right corner.  
    TP-Link VR1600v WiFi settings example
  4. Make sure that Enable Wireless Radio is ticked for both 2.4GHz and 5GHz WiFi.
    TP-Link VR1600v WiFi settings example
  5.  Make sure that Hide SSID is NOT ticked for either 2.4GHz or 5GHz WiFi. If the SSID is hidden, then your WiFi network name won't show up in the list of available networks when you try to connect.  
  6. On these pages, you'll also find the WiFi Network Name (SSID) and Password.
  7. If you made any changes, click Save to finish.
    TP-Link VR1600v WiFi settings example

 

  1. On a device that's connected to your modem, open your web browser and go to http://192.168.1.1
  2. Log in with the default username "admin" and default password “admin”, or use your custom login details.
  3. In the left-hand column, click Basic and then select WLAN. Make sure Enable is ticked for Wireless.  
    Huawei WiFi settings example
  4. Make sure Enable for SSID is ticked, but do not tick Hide broadcast. If the SSID broadcast is hidden, then your WiFi network name won't show up in the list of available networks when you try to connect.  
  5. On this page, you'll also find the WiFi network name (SSID) and Password (WPA pre-shared key).
  6. If you made any changes, click Submit to finish.
    Huawei WiFi settings

Cable Gateway Pro (EPC3940L)

  1. On a device that's connected to your modem, open your web browser and go to http://192.168.0.1
  2. Log in with the default username "admin" and default password “password”, or use your custom login details. If this fails, try leaving both fields blank.
  3. On the dashboard, click the blue Wireless panel.
  4. On the Wireless Configuration page, you'll see settings for both the 2.4GHz network and 5GHz network. Make sure Wireless Network is set to ON for the network you use.
  5. On this page, you'll also find the WiFi Network Name and Password (Wireless Passphrase).
  6. If you made any changes, click Save Settings to finish.
    Cable Gateway Pro WiFi settings example

iiNet Budii, Budii Lite, BoB 2 or BoB Lite

Screenshots were taken using a BoB 2.

  1. On a device that's connected to your modem, open your web browser and go to http://10.1.1.1
  2. Log in with the default password “admin”, or use your custom password instead.
  3. Select 2. Set up my wireless from the top menu bar.
  4. Ensure that Wireless function is set to Enable.
  5. Make sure that the Hide SSID box is not ticked. If the SSID is hidden, then your WiFi network name won't show up in the list of available networks when you try to connect.
  6. On this page, you'll also find the WiFi network name (primary SSiD) and password (Pre-shared Key).
  7. If you made any changes, click Save settings to finish.
    BoB 2 WiFi settings example

 

Please note these instructions will not work for a NetComm NB16WV-02 that was not purchased from the iiNet Group.

  1. On a device that's connected to your modem, open your web browser and go to http://10.1.1.1
  2. Log in with the default username "admin" and default password “admin”, or use your custom login details.
  3. In Basic View, you can switch between 2.4GHz and 5GHz Wireless settings using the tabs on the left.
  4. Make sure Wireless (WiFi) is set to On and that SSID Broadcast is set to Enable for both the 2.4GHz and 5GHz networks. If SSID broadcast is disabled, then your WiFi network name won't show up in the list of available networks when you try to connect.
  5. One these pages, you'll find the WiFi Network Name and password (Security Key).
  6. If you made any changes, click Save and apply the changes to finish.
    NetComm WiFi settings example