Troubleshooting WiFi Network for No Connection

  1. Confirm that WiFi is not disabled on your device. Some laptops have a switch or button to turn WiFi ability on or off. Smartphones and tablets will have this switch located in the “WiFi” or “Connections” section of their settings.
    iOS WiFi button setting
  2. Confirm that WiFi is not disabled on your modem. Some modems also have a button to quickly turn WiFi broadcasting on/off.
    TP-Link VR1600v WiFi button
    TG-789 Broadband Gateway WiFi button
  3. Ensure you have the correct password to connect to your WiFi network. The default WiFi network name (SSID) and password can be found on the modem's barcode sticker, e.g:
    Modem barcode sticker example - WiFi details

    Note: If you have an iiNet Huawei 532d modem, the default WiFi password will change to "a1b2c3d4e5" after factory resetting.
  4. If your WiFi network isn't showing up on your device, or you have a custom WiFi password that you've forgotten, follow this guide to check your basic WiFi settings on modems supplied by iiNet.

    Note: If you have a third party modem, please check the manufacturer's website for support information.
  5. Stand next to your modem to rule out any WiFi signal issues. Move further away and monitor the WiFi signal strength.
  6. If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
  7. If possible, try connecting to the WiFi using a different device. If some devices can connect but others can't, the devices that can't connect may have a faulty wireless adapter. If you suspect this is the case, seek replacement or repair.
  8. Windows users only: Performing a winsock reset may resolve an issue with a wireless adapter.
  9. Call us on 13 22 58 for further assistance with an iiNet modem. If you have a non-iiNet supplied modem, please refer to the manufacturer's website.

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