How to Factory Reset iiNet Modems

A factory reset is a last resort to fix a problem with your modem settings, or if you can't remember the modem password. You'll lose all your custom settings including any custom Wi-Fi name and password, so be ready to set up your modem again afterwards.

Don't have an iiNet modem? Check the manufacturer's website for a guide.

 

Choose your modem

Picture Modem
Wi-Fi Max modem
 Wi-Fi Max Modem
Wi-Fi Max 5G Modem
 Wi-Fi Max 5G Modem
Nokia Fastmile 3.2 Modem
 Nokia FastMile 3.2 5G Modem
Smart Modem Gateway
 Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
VX420-G2V Modem
 VX420-G2V Modem
Sagemcom 5866 Modem
 Sagemcom 5866 5G Modem
Nokia FastMile R1 Modem
 Nokia FastMile R1 5G Modem
TP-Link VR1600v modem
 TP-Link VR1600v
Cable Gateway Pro CG3000
 Cable Gateway Pro (CG3000)
Cable Gateway Pro CG2200 or CG3000
 Cable Gateway Pro (CG2200)
Cable Gateway Pro EPC3940L
 Cable Gateway Pro (EPC3940L)
TG-789 Broadband Gateway
 Modem not listed here?
Check for a user manual on Older Modem Guides

 

Wi-Fi Max Modem

Via device settings (Recommended)

  1. Open your web browser and go to: http://192.168.1.1

    Can't log in? Factory reset with the reset button instead.
  2. Log in with the Login Password found on the modem's barcode sticker or use your custom password.
    Wi-Fi Max barcode sticker
  3. In the left pane, click Administration.
  4. Select Backup/Restore Setting.
  5. Under "Restore to Factory Defaults", click Restore to Factory Defaults.
    Administration - Backup/Restore Setting
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the Reset button

  1. This method is not recommended unless you are unable to view or log in to your device settings at 192.168.1.1.
  2. While your modem is turned on, find the Reset button on the back and use a pen or paperclip to hold it for at least 10 seconds, then release.  
     
    The front LED will start flashing when the factory reset has started.
    Wi-Fi Max Reset button - Located above the 3 Ethernet ports, below the larger Pair button.
  3. Wait for the factory reset to complete. Your modem will reboot.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Wi-Fi Max 5G Modem

Via device settings (Recommended)

  1. Open your web browser and go to: http://192.168.1.1

    Can't log in? Factory reset with the reset button instead.
  2. Log in with the Login Password found on the modem's barcode sticker or use your custom password.
    Wi-Fi Max 5G barcode sticker
  3. In the left pane, click Administration.
  4. Select Backup/Restore Settings.
  5. Under "Restore to Factory Defaults", click Restore to Factory Defaults.
    Administration - Backup/Restore Setting
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the Reset button

  1. This method is not recommended unless you are unable to view or log in to your device settings at 192.168.1.1.
  2. While your modem is turned on, find the Reset button on the back and use a pen or paperclip to hold it for at least 10 seconds, then release.
     
    The front LED will start flashing when the factory reset has started.
    Wi-Fi Max 5G Reset button - Located above the 3 Ethernet ports, below the larger Pair button.
  3. Wait for the factory reset to complete. Your modem will reboot.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Nokia FastMile 3.2 5G Modem

Via device settings (Recommended)

  1. Open your web browser and go to 192.168.1.1. If you’re connected to the FastMile 5G modem, the page overview will load.
  2. In the left-hand column, select System, then General. 
  3. Log in with the Username and Password found on the modem's barcode sticker or use your custom password. 

    Can't log in? Factory reset with the reset button instead.
    Nokia FastMile 3.2 Barcode sticker
  4. Click Reset. A pop-up will ask you to confirm your decision. Click Yes.
    Nokia FastMile System - General
  5. Wait for the factory reset to complete. Your modem will reboot.
  6. Set up your modem again by following its setup guide.
  7. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your device settings at 192.168.1.1.
  2. While your modem is turned on, find the RESET button on the base and use a pen or paperclip to hold it for 10-12 seconds, then release. 
    Nokia FastMile Reset button - Located to the right of the SIM slot cover
  3. Wait for the factory reset to complete. Your modem will reboot. The centre modem light will turn white before flashing red.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Smart Modem Gateway (VX420-G2H)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default password "admin". If you have changed your password from the default, use your custom password instead.

    Can't log in? Factory reset with the reset button instead.
  3. Select Advanced.
  4. In the left-hand column, select System Tools, then Reboot Schedule.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes.
     
    Factory Default Restore

     
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following the instructions in its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1
  2. While the modem is turned on, find the RESET button on the back and use a pen or paper clip to hold it down for 5 seconds, then release.
    Smart Modem Gateway Reset Button - Located to the right of the 4 Ethernet ports and WAN port, above the larger ON/OFF button
  3. Wait for the modem to finish rebooting; this may take several minutes.
  4. Set up your modem again by following the instructions in its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

VX220-G2V Modem

Via modem settings (Recommended)

  1. On a device that’s connected to your modem via Ethernet or Wi-Fi, open your web browser and go to http://192.168.1.1
  2. Log in with the unique Default Password found on your modem's barcode sticker, or use your custom password. 

    Can't log in? Factory reset with the reset button instead.
    VX220-G2V barcode sticker
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Reboot Schedule.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes. 
    Factory Default Restore
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
  2. While the modem is turned on, find the RESET button on the side and use a pen or paperclip to hold it for 10 seconds, then release.
    VX220-G2V Reset Button - Located above the larger ON/OFF button
  3. Wait for the factory reset to complete. Your modem will reboot.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

VX420-G2V Modem

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default password "admin". If you have changed your password from the default, use your custom password instead.

    Can't log in? Factory reset with the reset button instead.
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Reboot Schedule.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes. 
    Factory Default Restore
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
  2. While the modem is turned on, find the RESET button on the back and use a pen or paperclip to hold it for 10 seconds, then release.
    VX420-G2V Reset Button - Located between the WAN port and the larger ON/OFF button
  3. Wait for the factory reset to complete. Your modem will reboot.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Sagemcom 5866 5G Modem

Via modem settings (Recommended)

  1. On a device that’s connected to your modem via Ethernet or Wi-Fi, open your web browser and go to http://192.168.1.1
  2. Log in with the default username “admin” and the default password listed as Web login on your modem's barcode sticker. If you have custom login details, use those instead.

    Can't log in? Factory reset with the reset button instead.
    Sagemcom barcode sticker
  3. Select My Sagemcom Box.
  4. Select Maintenance.
  5. On the "Resets" page, you have two options:

    A) Select Semi-reset to reset everything except custom Wi-Fi settings; OR
    B) Select Reset for a full factory reset.
    Sagemcom Maintenance
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. If a full factory reset was done, we recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1
  2. While the modem is turned on, find the RESET button on the back and use a pen or paperclip to hold it for 5-8 seconds, then release.
     
    Note: You may need to unplug any Ethernet cable in the 2.5GLAN port to reach the RESET button.
    Sagemcom Reset Button - Located to the left of the larger Power button
  3. Wait for the factory reset to complete. Your modem will reboot.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Nokia FastMile 5G Modem

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.254
  2. Log in with the default Username “userAdmin” and the default Password on your modem's barcode sticker. If you have custom login details, use those instead.
     
    Can't log in? Factory reset with the reset button instead.
    Nokia R1 barcode sticker
  3. Select Maintenance.
  4. Select Factory Default, then hit the FACTORY DEFAULT button.
    Nokia 5G Factory Default
  5. Select Ok to confirm.
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. If a full factory reset was done, we recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.254.
  2. While the modem is turned on, find the RESET button on the back and use a pen or paperclip to hold it for 10 seconds, then release.
    Nokia 5G Reset Button - Located to the right of the USB port, above the Power port
  3. Wait for the factory reset to complete. Your modem will reboot.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

TP-Link VR1600v

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.1.1
  2. Log in with the default username and password, which are both "admin". If you have changed your username/password from the defaults, use your custom login details instead.

    Can't log in? Factory reset with the reset button instead.
  3. Click Advanced.
  4. In the left-hand column, select System Tools, then Reboot.
  5. Under "Factory Default Restore", click Factory Restore. A pop-up will ask you to confirm your decision. Click Yes.
    Factory Default Restore
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. Set up your modem again by following its setup guide.
  8. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.1.1.
  2. While the modem is turned on, find the Reset button on the back and use a pen or paperclip to hold it for 6-8 seconds, then release.
     
    VR1600v Reset button - Located to the right of the Power port, above the larger Power button
  3. Wait for the factory reset to complete. Your modem will reboot.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Cable Gateway Pro (CG3000)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the username "admin" and the default Password found on your modem's barcode sticker, or use your custom password.

    Can't log in? Factory reset with the reset button instead.
    CG3000 barcode sticker
  3. Select Management.
  4. Select Restore Default Settings, then confirm. 
    Tools - Restore Default settings
  5. Wait for the factory reset to complete. Your modem will reboot.
  6. Set up your modem again by following its setup guide.
  7. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
  2. While the modem is turned on, find the RESET button on the back and use a pen or paperclip to hold it for 5-6 seconds, then release.
    CG3000 Reset button - Located above the USB port
  3. Wait for the factory reset to complete. Your modem will reboot.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Cable Gateway Pro (CG2200)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the default username, "admin" and default password, "admin". If these defaults don't work for you, try leaving both fields blank.

    If you have changed the username and/or password from the default, use your custom login details instead.

    Can't log in? Factory reset with the reset button instead.
  3. Select Management in the top menu bar.
  4. Select Security.
  5. Set Restore Factory Defaults to Yes, then click Apply.
     
    CG2200 Security

     
  6. A popup message will appear; select OK to continue.
  7. Wait for the factory reset to complete. Your modem will reboot.
  8. Set up your modem again by following its setup guide.
  9. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
  2. While the modem is turned on, find the reset button on the back and use a pen or paperclip to hold it for 6-8 seconds, then release.
     
    CG2200 reset button - Located above the Cable socket, beneath the 4 Ethernet ports
  3. Wait for the factory reset to complete. Your modem will reboot.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Cable Gateway Pro (EPC3940L)

Via modem settings (Recommended)

  1. Open your web browser and go to http://192.168.0.1
  2. Log in with the default username, "admin" and default password, "password". If these defaults don't work for you, try leaving both fields blank.
     
    If you have changed the username and/or password from the default, use your custom login details instead.

    Can't log in? Factory reset with the reset button instead.
  3. Select Advanced from the top menu bar.
     
    Advanced tab

     
  4. Select Administration > Backup/Restore Settings.
     
    Administration menu

     
  5. Select Erase Settings. A popup message will appear; select Erase Settings again to continue.
     
    Administration - Backup/Restore Setting

     
  6. Wait for the factory reset to complete. Your modem will reboot.
  7. You'll see a message saying "The device has been reset...RELOAD". Click RELOAD to return to the modem login stream.
  8. Set up your modem again by following its setup guide.
  9. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

Using the RESET button

  1. This method is not recommended unless you are unable to view or log in to your modem settings at http://192.168.0.1
  2. While the modem is turned on, find the reset button on the back and use a pen or paperclip to hold it for 6-8 seconds, then release.
    Cable Gateway Pro reset button - Located above the Cable socket, beneath the 4 Ethernet ports
  3. You'll see a message saying "The device has been reset...RELOAD". Click RELOAD to return to the modem login stream.
  4. Set up your modem again by following its setup guide.
  5. We recommend that you restart any computers or Wi-Fi devices before trying to get online.

 

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