Other Broadband

Troubleshooting FTTH for No Connection

This guide applies to non-NBN™ Fibre to the Home (FTTH) services such as OptiComm or RedTrain.  

Troubleshooting FTTH for Speed Issues

This guide applies to non-NBN™ Fibre to the Home (FTTH) services such as OptiComm or RedTrain.  

Set up FTTH

Select your modem to get started.

Legacy iiNet Modem Resources

If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.  

Set up ADSL

Follow the instructions or watch the video below to set up your TG-789 on ADSL2+. If you have an older modem, see our guides for previously sold modems. First, ensure you have:

Changing the modem login password on iiNet modems

If your modem was purchased elsewhere, please consult your modem's user manual for instructions on how to do this. Your modem login password is used to log in to the modem's default gateway where you can change your modem settings. If…

Troubleshooting ADSL or Naked DSL Speed Issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

Putting iiNet Modems into Safe Mode

G.DMT ("safe mode") applies to ADSL2+ or Naked DSL services only. Alternatively, on-net customers may toggle their Connection Profile to Safe Mode in Toolbox. G.DMT mode has a maximum speed limit of 8Mbps but it also provides the most…

Troubleshooting ADSL for No Connection

Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your modem and ensure that it's connected correctly. Setup guides are available here.

How to Factory Reset iiNet Modems

If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset. Important: A factory reset will remove all custom settings from a modem,…