Manage my services

All about Quota and Shaping

If your internet plan has a monthly data quota instead of unlimited data, your internet speed may be "shaped" if you use all your monthly data. This information does not apply to iiNet Mobile. Select one of the links below to jump to a…

Lodge a relocation in Toolbox

Currently, only nbn services may be relocated in Toolbox. If you have another type of broadband service, please call us on 1300 541 714 to lodge a relocation.

How to change your mobile plan in Toolbox

When you change your iiNet Mobile plan, your new plan will kick in at the start of your next billing period. If your next billing period begins in less than 7 days, your new plan will kick in at the start of the following billing period…

Checking your order status in Toolbox

You can check the status of your order in Toolbox. If you've never logged into Toolbox before, please see an Introduction to Toolbox.  

Changing your internet plan in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. Please note

Checking your data usage in Toolbox

You can check the data usage for your iiNet internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data. Note: Data usage…

Obtaining your call history

You can check the call history for your iiNet phone service at any time. If you've never logged into Toolbox before, please see An Introduction to Toolbox. Select one of the links below to jump to a query:

Changing your internet plan in Toolbox

You can+ change your internet plan in Toolbox. If you've never logged into Toolbox before, please see An Introduction to Toolbox. Please note

Rescheduling your nbn connection in Toolbox

This feature is available for nbn® FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule. If you've never logged into Toolbox before, please see An Introduction to Toolbox…

Rescheduling your nbn connection in Toolbox

This feature is available for nbn FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule. If you've never logged into Toolbox before, please see An Introduction to Toolbox.