Rescheduling your nbn connection in Toolbox
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If you can't make your nbn appointment, you can reschedule for a later date online.
- Log in to Toolbox and hit My Products, then select Broadband. If you're on a mobile device and you don't see this option, click the grey square with three lines to show it.
Never logged into Toolbox before? Check out An Introduction to Toolbox. - Select your nbn service from the Product drop-down menu.
- Hit Manage nbn appointment. If you're on a mobile device and you don't see this option, click the grey bar labelled Broadband actions to show it.
- Hit Reschedule.
This option will only be shown for appointments with the "Reserved" status.
- Fill out the form to select your desired Appointment Date and Appointment Time Slot.
Important: All requests for a weekend or public holiday appointment will be rejected. Please take care not to do this as it may cause delays in your order.
- Click Submit to submit your request.
Once your request has been accepted, we'll send you an SMS and email with your new appointment time.