nbn Rebate
We recently notified you that you will be receiving (or are entitled to) an nbn rebate. This rebate is provided by nbn® because you have previously experienced an issue with your nbn service.
There are several reasons why you may be receiving this rebate. These include:
- Missed appointment
- Failed connection
- Connection issue
- Service fault
- Performance fault/issue
Existing customers
If you’re currently with iiNet, there is nothing you need to do. The credit will appear on the next bill after you receive your rebate email.
Previous customers
If you’re no longer with iiNet, please follow these instructions to claim your rebate:
- Visit: https://help.iinet.net.au/nbnrebates/iinet
- Confirm your Name, Service Number, Account Number and Rebate Amount. These details can be found in your nbn Rebate email.
- Provide the Account Name, BSB Number and Account Number of your preferred bank account to receive the rebate.
- Your nbn Rebate will be paid to your nominated bank account. Please allow up to 14 working days for payment to clear.