Managing an account following a bereavement
We’re sorry for your loss and we would like to make managing their account with us as simple as possible.
Select one of the links below to jump to a query:
- How to close an account and/or transfer ownership of services
- How to use the Australian Death Notification Service
How to close an account and/or transfer ownership of services
If the account holder has passed away, please call us on 13 22 58 and we can help you to close the account or transfer ownership of the services into your name. If you choose to transfer ownership of any services, you’ll need to meet our credit requirements.
When contacting us, please have these details ready:
- Account holder’s iiNet username, iiNet Mobile number or iiNet account number
- Account holder's full name
- Account holder's date of birth
- Account holder's home address
We may ask you to email us a copy of the Death Certificate or Coroner’s notice.
Important: The person contacting us should be an authorised representative of the deceased, such as:
- Next of kin
- Executor or administrator of the estate
- Power of attorney
- Trustee or solicitor administering the estate
- An authorised representative listed on the account
How to use the Australian Death Notification Service
You can also notify us about the death of the account holder using the Australian Death Notification Service.
The Australian Death Notification Service is a national service which enables you to digitally notify multiple organisations about the death of the account holder. This service provides secure online environment for you to send an email notification to multiple organisations at one time.
Simply head to the Australian Death Notification Service and provide these details:
- Details of the person who has died
- Confirmation you would like to notify iiNet
- Your details as the notifier
The Australian Death Notification Service will validate details of the deceased person against the Australian Death Check (ADC) and pass on information to us. We'll contact you to discuss the next steps within 10 business days using your supplied contact details.