Using a Power of Attorney to act on behalf of an account holder

You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the Power of Attorney and supporting documentation.

Mail You can mail the Power of Attorney, with supporting documentation to:

iiNet Customer Relations, Ground Floor, 502 Hay St, Subiaco, WA 6008
Fax You can fax the Power of Attorney, with supporting documentation to:

1300 785 632
Attn: Customer Relations Team

Jump to a section:

Types of Power of Attorney

The supporting documentation you’re required to provide will depend on whether you have a general or enduring Power of Attorney.

General Power of Attorney

If you have a general Power of Attorney, depending on the state or territory, you’ll need to provide us with the following:

NSW Powers of Attorney Act 2003 (NSW)

Must be in prescribed form x See example of NSW Power of Attorney

Registered x

Date of Power of Attorney

Principal name and address

Principal representative name and address x

Attorney name and address

Principal signature

Principal’s representative signature x

Date of principal signing

Principal’s signature witnessed by prescribed witness

Witness name

Witness address

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

VIC Instruments Act 1958 (VIC)

Must be in prescribed form x See example of VIC Power of Attorney

Registered x

Date of Power of Attorney

Principal name and address

Principal representative name and address x

Attorney name and address

Principal signature

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name x

Witness address x

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

QLD Powers of Attorney Act 1998 (QLD)

Must be in prescribed form Must use QLD  Power of Attorney

Registered x

Date of Power of Attorney x

Principal name and address x

Principal representative name and address x

Attorney name and address x

Principal signature x

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name x

Witness address x

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

ACT Powers of Attorney Act 2006 (ACT)

Must be in prescribed form x

Registered x

Date of Power of Attorney

Principal name and address

Principal representative name and address x

Attorney name and address

Principal signature

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name

Witness address

Date of witness signing

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

SA Powers of Attorney and Agency Act 1984 (SA)

Must be in prescribed form x See example of SA Power of Attorney

Registered x

Date of Power of Attorney

Principal name and address

Principal representative name and address x

Attorney name and address

Principal signature

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name

Witness address x

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

TAS Powers of Attorney Act 2000 (TAS)

Must be in prescribed form Must use TAS Power of Attorney

Registered

Date of Power of Attorney

Principal name and address

Principal representative name and address x

Attorney name and address

Principal signature

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name

Witness address

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

NT Powers of Attorney Act 2006 (NT)

Must be in prescribed form x See example of NT Power of Attorney

Registered x

Date of Power of Attorney x

Principal name and address

Principal representative name and address

Attorney name and address

Principal signature

Principal’s representative signature

Date of principal signing x

Principal’s signature witnessed by prescribed witness  If principal's representative signing on behalf of principal, principal's representative must sign in presence of 2 prescribed witnesses

Witness name

Witness address x

Date of witness signing x

Acceptance by attorney x

Attorney signature

Date of attorney signing x

WA Guardianship and Administration Act 1990 (WA)

Must be in prescribed form x

Registered x

Date of Power of Attorney

Principal name and address

Principal representative name and address x

Attorney name and address

Principal signature

Principal’s representative signature x

Date of principal signing x

Principal’s signature witnessed by prescribed witness x

Witness name

Witness address x

Date of witness signing x

Acceptance by attorney x

Attorney signature x

Date of attorney signing x

 

Enduring Power of Attorney

If you have an enduring Power of Attorney, depending on the state or territory, you’ll need to provide us with the following:

NSW Powers of Attorney Act 2003 (NSW)

Prescribed Must use NSW Enduring Power of Attorney

Registered x

Date of Power of Attorney x

Principal name, address and signature x

Principal’s signature witnessed by adult witness x

Principal’s signature witnessed by prescribed witness x

Witness signature x

Date of witness signing x

Acceptance by attorney x

Attorney name x

Attorney signature x

Date of attorney signing x

VIC Instruments Act 1958 (VIC)

Prescribed x

Registered x

Date of Power of Attorney

Principal name, address and signature

Principal’s signature witnessed by adult witness ✓ Need 1 adult witness and 1 prescribed witness

Principal’s signature witnessed by prescribed witness ✓ Need 1 adult witness and 1 prescribed witness

Witness signature

Date of witness signing x

Acceptance by attorney x

Attorney name 

Attorney signature x

Date of attorney signing x

QLD Powers of Attorney Act 1998 (QLD)

Prescribed Must use QLD Enduring Power of Attorney

Registered x

Date of Power of Attorney x

Principal name, address and signature x

Principal’s signature witnessed by adult witness x

Principal’s signature witnessed by prescribed witness x

Witness signature x

Date of witness signing x

Acceptance by attorney x

Attorney name x

Attorney signature x

Date of attorney signing x

ACT Powers of Attorney Act 2006 (ACT)

Prescribed x

Registered x

Date of Power of Attorney

Principal name, address and signature

Principal’s signature witnessed by adult witness ✓ Witnessed by 2 adult witnesses and containing a certificate in accordance with s 22

Principal’s signature witnessed by prescribed witness x

Witness signature

Date of witness signing

Acceptance by attorney

Attorney name 

Attorney signature

Date of attorney signing

SA Powers of Attorney and Agency Act 1984 (SA)

Prescribed See example of SA Enduring Power of Attorney

Registered x

Date of Power of Attorney

Principal name, address and signature

Principal’s signature witnessed by adult witness

Principal’s signature witnessed by prescribed witness x

Witness signature x

Date of witness signing x

Acceptance by attorney Must use SA Form of Acceptance of Enduring Power of Attorney

Attorney name 

Attorney signature

Date of attorney signing x

TAS Powers of Attorney Act 2000 (TAS)

Prescribed See example of TAS Enduring Power of Attorney

Registered x

Date of Power of Attorney

Principal name, address and signature

Principal’s signature witnessed by adult witness ✓ Need 2 adult witnesses

Principal’s signature witnessed by prescribed witness x

Witness signature

Date of witness signing x

Acceptance by attorney Must use TAS Form of Acceptance of Enduring Power of Attorney

Attorney name 

Attorney signature

Date of attorney signing x

NT Powers of Attorney Act 2006 (NT)

Prescribed See example of NT Enduring Power of Attorney

Registered

Date of Power of Attorney x

Principal name, address and signature

Principal’s signature witnessed by adult witness x

Principal’s signature witnessed by prescribed witness

Witness signature

Date of witness signing x

Acceptance by attorney Must use NT Form of Acceptance of Enduring Power of Attorney

Attorney name 

Attorney signature

Date of attorney signing x

WA Guardianship and Administration Act 1990 (WA)

Prescribed Must use WA Enduring Power of Attorney

Registered x

Date of Power of Attorney x

Principal name, address and signature x

Principal’s signature witnessed by adult witness x

Principal’s signature witnessed by prescribed witness x

Witness signature x

Date of witness signing x

Acceptance by attorney x

Attorney name x

Attorney signature x

Date of attorney signing x

 

Other circumstances

These are the other circumstances when you can make changes on behalf of the account holder.

Financial counsellor or debt repair agency

If you are a financial counsellor or a representative of a debt repair agency, give us a call on 13 22 58 and a case manager will get in touch.

 

The account holder has passed away

If the account holder has passed away, please call us on 13 22 58 and we can help you to close the account or transfer ownership of the services into your name. If you choose to transfer ownership of any services, you’ll need to meet our credit requirements.

When contacting us, please have the account holder’s username, mobile number or account number ready, as well as their:

  • Full name 
  • Date of birth
  • Home address

For confirmation, we may ask that you email us a copy of the Death Certificate or Coroner’s notice.

 

The account holder is incarcerated

If the account holder is incarcerated, you’ll require a Power of Attorney to close the account or authorise a transfer of ownership into someone else’s name.

 

The account holder is hearing impaired

If the account holder is hearing impaired, they can use the Australian government’s National Relay Service to make major changes to their account.

 

The account holder does not speak English

If the account holder does not speak English, they can use the Australian government’s Translator and Interpreting Service (TIS) to make changes to their account.

 


Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.