Change iiNet account ownership
Which number to call
To change ownership of your account, please call 13 22 58.
Who has the authority to change ownership
Only someone listed on the account as a Billing contact (account holder) may authorise a change in ownership.
Changing account ownership means another person is agreeing to take responsibility for owning all of the iiNet services on the account and paying the invoices for the account.
What to do if the account holder/Phone contact is unreachable
If you need to take control of an account via Power of Attorney or a similar scenario where the account holder is unable to manage their account, please call us on 13 22 58. We should be able to search for your account in our billing system and we can then advise what's necessary to gain access to the account information (such as a Statutory Declaration).
Invoices when changing account ownership
Our billing system cannot split charges between previous and current account holders. As soon as the new account holder is added to the account, they are responsible for paying the full amount of all subsequent invoices and charges for the account, including charges dated from before they date they took ownership.
Both parties are responsible for settling any amounts they owe each other amongst themselves. iiNet will not mediate in any way; we will only issue the invoice for all charges due to the new account holder.
The potential new account holder will be informed of this risk by our customer service rep while processing the change of ownership. If either party doesn't feel comfortable, the change of ownership will not proceed. You can instead close your account and the other party may apply for a brand new account of their own.