Manage my account

We’re very sorry for your loss. We recognise how difficult this time can be and we’re here to support you by making managing your account as simple as possible. This support article explains how to close an account or transfer ownership of…

If you've been granted Power of Attorney to act for the account holder, you’ll need to send us the Power of Attorney and supporting documentation. The supporting documentation you need depends on whether you have a General or Enduring…

If you have multiple iiNet accounts, you can link them together and manage them using the same login. Accounts are linked automatically if you order more iiNet services using your existing iiNet username.   Select one of the links below…

You can transfer ownership of your iiNet account to another person if they agree to become the account holder and be responsbile for paying for the iiNet account, including any outstanding charges from the before the date they took…

Your iiNet services may be suspended if you have an overdue invoice, or in response to a security incident. Here's how to get unsuspended if that happens. For more info about suspensions, see Consequences of Restriction, Suspension or…

Here's what you need to know about iiNet usernames.   Select one of the links below to jump to a query: What is an iiNet username? Where can I find my iiNet username? How do I get access to a lost account?  

iiNet made the decision to stop providing email services across iiNet and all subsidiary brands in 2023 to focus on creating better experiences for our core products: internet and mobile. Customers who opted-in have now had their iiNet…

You can get your invoices at any time from Toolbox. This includes all previous invoices if you need them for tax purposes.  

"Connect Outstanding" means your iiNet order is blocked because there's already an active phone or internet service at your address. To get the service transferred from the previous owner, we'll need you to send us Proof of Occupancy.…

Toolbox lets you manage your iiNet account and services online, so you can take care of a lot of stuff without needing to call us. This guide will show you how to log in to Toolbox and what do can do in it.   Select one of the links…