We’re sorry for your loss and we would like to make managing their account with us as simple as possible.
Select one of the links below to jump to a query:
How to close an account and/or transfer ownership of services
How to use the…
If you've been granted Power of Attorney to act for the account holder, you’ll need to send us the Power of Attorney and supporting documentation. The supporting documentation you need depends on whether you have a General or Enduring…
If you have multiple iiNet accounts, you can link them together and manage them using the same login. Accounts are linked automatically if you order more iiNet services using your existing iiNet username.
Select one of the links below…
You can transfer ownership of your iiNet account to another person if they agree to become the account holder and be responsbile for paying for the iiNet account, including any outstanding charges from the before the date they took…
"Connect Outstanding" means your iiNet order is blocked because there's already an active phone or internet service at your address.
To get the service transferred from the previous owner, we'll need you to send us Proof of Occupancy.…
Toolbox lets you manage your iiNet account and services online, so you can take care of a lot of stuff without needing to call us.
This guide will show you how to log in to Toolbox and what do can do in it.
Select one of the links…
You can check the data usage for your iiNet internet service at any time. If you have a monthly data plan instead of an unlimited data plan, we'll also let you know when you've hit 50%, 85% and 100% of your monthly data.
Data usage isn't…
You can update your existing contact details at any time in Toolbox.
Important: If you're updating your address because you're moving home, please contact us ASAP so we can help you move your iiNet services. Check out our Moving Home page…
Toolbox lets you manage your iiNet account and services online, so you can take care of a lot of stuff without needing to call us.
This guide will show you how to log in to Toolbox and what do can do in it.
Select one of the links…