We’re sorry for your loss and we would like to make managing their account with us as simple as possible.
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How to close an account and/or transfer ownership of services
How to use the…
If you've been granted Power of Attorney to act for the account holder, you’ll need to send us the Power of Attorney and supporting documentation. The supporting documentation you need depends on whether you have a General or Enduring…
If you have multiple iiNet accounts, you can link them together and manage them using the same login. Accounts are linked automatically if you order more iiNet services using your existing iiNet username.
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You can transfer ownership of your iiNet account to another person if they agree to become the account holder and be responsbile for paying for the iiNet account, including any outstanding charges from the before the date they took…
When we dispatch your parcel from our warehouse, you’ll get an email and/or SMS with a tracking number.
Just go to the StarTrack website, enter your tracking number and hit Track.
The results will give you an estimated delivery time, but…
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
To change your preferences (e.g. feedback survey subscriptions) please see Changing contact preferences in Toolbox.
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This article will help iiNet customers who have services across two billing systems understand the differences between their two iiNet accounts and how they can manage their services. We call these customers "dual account" customers.
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Here's a rundown of the different types of Account Contacts that can be on your iiNet account.
As the account holder, you can add an Account Contact to be authorised to access or change your account.
If you need to contact us, see…