Manage my account

iiNet email addresses are moving to The Messaging Company

iiNet has made the decision to stop providing email services across iiNet and all subsidiary brands in 2023. This change will help us focus on creating better experiences for our core products: internet and mobile. You can opt-in to…

Cancel or close your iiNet account

To cancel or close an account, please call us on 13 22 58. If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.   Cancelling your mobile/phone service Before cancelling your mobile/phone service, we…

Introduction to Toolbox

This article will explain the basics for Toolbox, our online account management tool. Select one of the links below to jump to a query:

Checking your data usage in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

View correspondence history in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

Obtaining your call history

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

White Pages Listings FAQ

This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed. Select one of the links below to jump to a query:

Viewing your Invoices in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

All About Data Packs

This information is not relevant to Liimitless data services. If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do…