How to link your accounts

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

This article will guide you through the process of linking two separate accounts, which you may want to do if you have multiple Customer IDs.

What you’ll need: usernames and passwords of the accounts you'd like to link and access to the contact number(s) on both accounts.

  1. Log in to Toolbox.
    Toolbox link account 1
  2. Select Linked Accounts on the left panel. The option to Link Another Account will appear.
    Toolbox link account 2
  3. Enter the Username and Password of the account you want to link, then select Link Account. There is no need to enter '' after your Username.
    Toolbox link account 3
  4. You’ll be prompted to verify the identity on the account you want to link. Choose the contact number and select Send Code. A one-time passcode will be sent to the number selected.
  5. Enter the one-time passcode and click Verify.
    Please note: 5 invalid/incorrect attempts will lock the Link Account function.
  6. A confirmation message will display once linking is successful, and the linked account will be shown. You’ll also receive a text message and email as confirmation.
    Note: If you are linking an iiNet Mobile service that’s eligible for a bundle offer, your email confirmation about changes to your Mobile service may take up to 1 business day.
    Toolbox link account 4
  7. (Optional) Click Link Another Account or repeat the steps if you have more accounts to link.
  8. You can check your linked accounts in Toolbox by selecting Linked Accounts on the left panel.
    Toolbox link account 6


Please note: Account Linking is not available for services in legacy billing systems.

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