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Pay my invoice
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Understand my invoice
Query a charge on my invoice
Download invoice
Financial hardship
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Cancel or close my account
Track my delivery
Update contact preferences
Change account ownership
Manage my services
Change broadband plan
Move house
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View broadband usage
View mobile usage
Reschedule an NBN appointment
Safety & Security
Scams and Hoaxes
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Set up iiNet modem
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Set up iiNet modem
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Unsure which NBN technology?
Home Wireless Broadband
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FAQ
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
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My connection speed is slow
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FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
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FAQ
Other Broadband
ADSL2+
How to set up
My connection speed is slow
My internet is offline
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Naked DSL
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My connection speed is slow
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Fibre to the Home
Setup guide
Slow speeds
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Activate SIM
Top up prepaid balance
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Check usage
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NBN Fibre Phone (FTTP only)
Setup guide
Fibre Phone features
Can't make/receive calls
Call dropouts
Replacing backup battery
Landline Home Phone
Setup guide
Home Phone features
Can't make/receive calls
Line noise
Call dropouts
BizPhone
Support resources
Voice mail setup
Video tutorials
Call Forward guide
Global Address Book setup
Call Transfer guide
Call Park Retrieve guide
Busy Lamp Field setup
BizPhone Directory setup
BizPhone FAQ
Speed Dial 8
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Wireless bridges
Managing Subscriptions
Change Subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
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Email Setup Guides
Windows 10
Windows 7
iPhone/iPad
Gmail on Android
Android Email
Mac OSX
Outlook 365
Outlook 2016
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Cannot receive email
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Mailbox size limit exceeded
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Managing Fetch subscriptions
Use the Menu button on your Fetch remote to open the menu on your connected TV screen. Use the arrow and paw icon (Select) buttons on your Fetch remote to select Manage > Subscriptions. A list of all available channel packs and their…