Skip to main content
Site links
Residential
Business
Customers
Sales: 13 19 17
Support: 13 22 58
Quick links
Webmail
Toolbox
iiHelp Navigation
Accounts & Billing
Payments & Invoices
Pay my invoice
Update my payment details
Understanding charges & payment dates
How to extend invoice
Understand my invoice
Query a charge on my invoice
Download invoice
Financial hardship
Frequently Asked Questions
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Close my account
Track my delivery
Update contact preferences
Manage my services
Change my plan
View broadband usage
View call usage
Reschedule an NBN appointment
Safety & Security
Learn about scams
Reporting scams
Unwanted communication
Broadband & WiFi
WiFi
Connect to WiFi
Improve WiFi signal strength
WiFi connection offline
WiFi connection dropouts
WiFi speed issues
FAQ
NBN
FTTP
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTC
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB/N
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
HFC
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Wireless
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Satellite
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Unsure which NBN technology?
ADSL2+ & Naked DSL
ADSL2+
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Naked DSL
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Ultra Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Fibre to the Home
Setup guide
Slow speeds
Connection offline
Phone & Mobile
Mobile
Activate SIM card
Mobile service features
No mobile coverage
Can't send/receive SMS/MMS
Finding your PUK code
Roaming
Lost and stolen SIM cards
NBN Phone & Netphone
Setup guide
Phone features
Issues making calls
Issues receiving calls
Call dropouts
NBN Fibre Phone (FTTP only)
Setup guide
Fibre Phone features
Can't make/receive calls
Call dropouts
Replacing backup battery
Landline Home Phone
Setup guide
Home Phone features
Can't make/receive calls
Line noise
Call dropouts
BizPhone
Support resources
Voice mail setup
Video tutorials
Call Forward guide
Global Address Book setup
Call Transfer guide
Call Park Retrieve guide
Busy Lamp Field setup
BizPhone Directory setup
BizPhone FAQ
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Wireless bridges
Changing parental PIN on Fetch MIni & Mighty
Managing Subscriptions
Change Subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
Email & Hosting
Email Setup Guides
Windows 10
Windows 7
iPhone/iPad
Gmail on Android
Android Email
Mac OSX
Other settings
Email Troubleshooting
Cannot receive email
Cannot send email
Spam email
Compromised email account
iiNet Webmail
Webmail guides
Hosted Services
Web hosting
Business Cloud
VPS
Hosted Exchange
Hosted Lync
Shopping cart
Accounts & Billing
Payments & Invoices
Pay my invoice
Update my payment details
Understanding charges & payment dates
How to extend invoice
Understand my invoice
Query a charge on my invoice
Download invoice
Financial hardship
Frequently Asked Questions
Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Close my account
Track my delivery
Update contact preferences
Manage my services
Change my plan
View broadband usage
View call usage
Reschedule an NBN appointment
Safety & Security
Learn about scams
Reporting scams
Unwanted communication
Broadband & WiFi
WiFi
Connect to WiFi
Improve WiFi signal strength
WiFi connection offline
WiFi connection dropouts
WiFi speed issues
FAQ
NBN
FTTP
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTC
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB/N
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
HFC
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Wireless
Set up iiNet modem
Set up non-iiNet modem
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Satellite
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Unsure which NBN technology?
ADSL2+ & Naked DSL
ADSL2+
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Naked DSL
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Ultra Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Fibre to the Home
Setup guide
Slow speeds
Connection offline
Phone & Mobile
Mobile
Activate SIM card
Mobile service features
No mobile coverage
Can't send/receive SMS/MMS
Finding your PUK code
Roaming
Lost and stolen SIM cards
NBN Phone & Netphone
Setup guide
Phone features
Issues making calls
Issues receiving calls
Call dropouts
NBN Fibre Phone (FTTP only)
Setup guide
Fibre Phone features
Can't make/receive calls
Call dropouts
Replacing backup battery
Landline Home Phone
Setup guide
Home Phone features
Can't make/receive calls
Line noise
Call dropouts
BizPhone
Support resources
Voice mail setup
Video tutorials
Call Forward guide
Global Address Book setup
Call Transfer guide
Call Park Retrieve guide
Busy Lamp Field setup
BizPhone Directory setup
BizPhone FAQ
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Wireless bridges
Changing parental PIN on Fetch MIni & Mighty
Managing Subscriptions
Change Subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
Email & Hosting
Email Setup Guides
Windows 10
Windows 7
iPhone/iPad
Gmail on Android
Android Email
Mac OSX
Other settings
Email Troubleshooting
Cannot receive email
Cannot send email
Spam email
Compromised email account
iiNet Webmail
Webmail guides
Hosted Services
Web hosting
Business Cloud
VPS
Hosted Exchange
Hosted Lync
Shopping cart
Billing
Managing Fetch subscriptions
Use the Menu button on your Fetch remote to open the menu on your connected TV screen. Use the arrow and paw icon (Select) buttons on your Fetch remote to select Manage > Subscriptions. A list of all available channel packs and their…
Internet
NBN
Naked DSL
Ultra Broadband/Cable
Ultra Broadband/FTTB
Ultra Broadband/VDSL2
ADSL2+
Off-Net ADSL2+
Fibre to the Home
See All
NBN
Fibre Plans
Wireless Plans
Satellite Plans
Why Choose iiNet?
Coverage
See All
Bundles
Phone
Home Phone
Netphone
Mobile Plans<4G>
See All
Mobile
TV
Moving Home?
About
Support
Contact