Broadband

VX420-G2V modem status lights

This article will explain the status lights found on the VX420-G2V modem, which may be useful during setup and troubleshooting.

Troubleshooting 5G Home Broadband for Speed Issues

Turn off your modem for at least 10 seconds. Turn your modem back on and wait approximately 3 minutes for the modem lights to settle. If the 5G light is off or indicates a low signal by being orange or red in colour, move your modem to…

Troubleshooting 5G Home Broadband for No Connection

Please note: Your 5G Home Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.  

Nokia FastMile modem status lights

This article will explain the status lights found on the 5G Modem (Nokia FastMile) which may be useful during setup and troubleshooting.

Set up 5G Home Broadband

Follow the instructions below to set up your 5G Modem (Nokia FastMile) for 5G Home Broadband. First, ensure you have:

Factors affecting Fixed Wireless broadband speed

This article will provide more information about the factors that can affect the speeds and connectivity of our Fixed Wireless broadband services.

Troubleshooting Home Wireless Broadband Speed Issues

Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait approximately 3 minutes for the modem lights to settle.

Home Wireless Broadband FAQ

Jump to a section: About Home Wireless Getting connected Using Home Wireless   About Home Wireless Broadband What is Home Wireless Broadband? Home Wireless Broadband is a Fixed Wireless broadband service powered by 4G mobile. It's a…

Troubleshooting Home Wireless Broadband for No Connection

Please note: Your Home Wireless Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.  

Smart Modem Gateway status lights

The article will explain the status lights found on the Smart Modem Gateway (VX420-G2H), which may be useful during setup and troubleshooting.