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Manage my account
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FTTC
Set up iiNet modem
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FTTB/N
Set up iiNet modem
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Satellite
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Unsure which NBN technology?
5G Home Broadband
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Home Wireless Broadband
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FAQ
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Other Broadband
ADSL2+
How to set up
My connection speed is slow
My internet is offline
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Fibre to the Home
Setup guide
Slow speeds
Connection offline
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Activate SIM
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No mobile coverage
Can't send/receive SMS/MMS
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Roaming
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NBN Phone & Netphone
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Phone features
Issues making calls
Issues receiving calls
Call dropouts
NBN Fibre Phone (FTTP only)
Setup guide
Fibre Phone features
Can't make/receive calls
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Replacing backup battery
Landline Home Phone
Setup guide
Home Phone features
Can't make/receive calls
Line noise
Call dropouts
BizPhone
Setup guides
Frontier Portal Introduction
Support resources
Video tutorials
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BizPhone Feature Guides
Troubleshooting Guides
Unregistered Handsets
Audio Quality Issues
Inbound and Outbound call issues
Faulty & Damaged handsets
Factory Reset Handsets
Call dropouts
FAQ
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Wireless bridges
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Change Subscription
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No Subscription channels
No Free to Air channels
Video stuttering or freezing
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Fetch remote issues
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iiNet email addresses are moving to The Messaging Company
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Windows 10
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Outlook 365
Outlook 2016
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Broadband
How to set up D-Link DSL-2888A for NBN Wireless
Please follow the steps below to set up your D-Link DSL-2888A.
How to set up D-Link DSL-2878 for nbn Wireless
Please follow the steps below to set up your D-Link DSL-2878.
How to set up D-Link COVR-1102 for nbn Wireless
Please follow the steps below to set up your D-Link COVR-1102.
How to set up D-Link COVR-1100 for nbn Wireless
Please follow the steps below to set up your D-Link COVR-1100.
How to set up D-Link AC1750 for nbn Wireless
Please follow the steps below to set up your D-Link AC1750 Gigabit Wi-Fi Router.
How to set up ASUS AC1500 for nbn Wireless
Please follow the steps below to set up your ASUS AC1500.
How to set up ASUS AC1200 for nbn Wireless
Please follow the steps below to set up your ASUS AC1200.
How to set up ASUS RT-AC68U for nbn Wireless
Please follow the steps below to set up your ASUS RT-AC68U.
How to set up ASUS DSL-AC68U for nbn Wireless
Please follow the steps below to set up your ASUS DSL-AC68U.
How to set up file sharing on a TG-789 Broadband Gateway
You can plug in a USB file drive into the TG-789's USB 2.0 port so any computers and other devices connected to your home network via Ethernet or WiFi can access the files on the drive. The following file systems are supported: NTFS…
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