Broadband

Smart Modem Gateway status lights

Here's what the status lights mean on your Smart Modem Gateway (VX420-G2H).  

Connect to Wi-Fi

Choose your device's operating system to connect to Wi-Fi.   Select one of the links below to jump to a query:

Set up Home Wireless Broadband

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.  Note: Your…

Cable Gateway Pro CG2200 & CG3000 modem status lights

Checking the status lights may be useful during setup and troubleshooting.  

How to change your Wi-Fi password on an iiNet modem

You can customise your Wi-Fi name and password in your iiNet modem settings. Don't have an iiNet modem? Check the manufacturer's website for a guide.   Choose your modem:

Unable to access a single website

Are most websites fine but you can't get to one website? These steps will help identify the issue.  

Set up BYO modems on nbn® Wireless

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn Wireless. Your nbn Phone service and included calls are not available if you use a BYO modem.   Select one of the links below to jump to a query: Modem…

Basic Wi-Fi settings on an iiNet modem

Here's how to check your basic Wi-Fi settings on an iiNet modem. This will make sure Wi-Fi is turned on, confirm your Wi-Fi name and password, make sure your Wi-Fi name isn't hidden, and make sure any band steering is turned on. Band…

Set up BYO modems on nbn® FTTC

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn FTTC. Your nbn Phone service and included calls are not available if you use a BYO modem.   Select one of the links below to jump to a query: Modem…

BYO Modem Setup Guides

To get started, select your internet type: nbn® FTTC nbn® FTTB/N nbn® FTTP nbn® HFC nbn® Wireless