Set up Home Wireless Broadband

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for Home Wireless Broadband.

Note: Your iiNet 4G SIM is already inside your modem. Please don't remove it because the SIM won't work in other devices.

1. Choose a good spot for your modem:
   - A clear, elevated space near a window is ideal.
   - Avoid direct sunlight as this can cause your modem to overheat.
   - Placing the modem on the floor or in a cupboard may cause a weak signal.
   - You don’t have to use the same spot as your old modem for NBN or other broadband services.
   - You can try different spots if your first spot isn’t giving you a strong signal.
2. Use the supplied power cable to connect the modem’s POWER port to an available power outlet, then turn the modem on using the ON/OFF button.
   
3. Wait approximately 3 minutes for the modem’s Power, 4G, Internet and 2.4GHz/5GHz lights to turn on and settle.
   
4. If the 4G light is red, move your modem to another location, ideally near a window and away from direct sunlight.
5. You can use an additional Ethernet cable to connect a computer to any of the 4 LAN ports.
6. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name (SSID) and password on the barcode sticker on the base of your modem.
   

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.