Broadband

Older iiNet Modem Guides

These guides will help you set up older iiNet modems. Don't have an iiNet modem? Check out our BYO Modem Setup Guides.  

Set up BYO modems on nbn® HFC

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn HFC. Your nbn Phone service and included calls are not available if you use a BYO modem.   Select one of the links below to jump to a query: Modem…

Set up BYO modems on nbn® FTTP

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn FTTP. Your nbn Phone service and included calls are not available if you use a BYO modem.   Select one of the links below to jump to a query: Modem…

Set up BYO modems on nbn® FTTB/N

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn FTTB/N. Your nbn Phone service and included calls are not available if you use a BYO modem.   Select one of the links below to jump to a query: Modem…

Troubleshoot slow Wi-Fi

If your Wi-Fi's running slow, these steps will help you identify the issue.   Stand next to your modem and run a speed test.Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between…

Set up nbn® FTTC

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.    Choose…

BYO modem requirements for standard nbn® plans

Your choice of modem and how you set it up in your home could stop you from getting the maximum speed of your internet plan.  Whether you’re re-using a modem from your previous nbn® provider or you bought one from your local computer…

What to expect during a technician visit

A technician will need to visit your place if they need to install equipment, connect wiring, or investigate a fault for your internet service. Here's everything you need to know about installation appointments. All appointments have a 4-…

Set up nbn® FTTP

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.    Choose…

Troubleshoot slow nbn® FTTP

If your nbn FTTP service is running slowly, these steps will help you identify the issue.   Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network…