Data moves around the internet through ports. When a port is blocked, data can't move through it. There are certain ports that aren't necessary for everyday internet use, but they are commonly used for network attacks. Blocking these ports…
A traceroute checks how data packets are sent to a specific address using your internet connection, taking note of each stop along the way. It's a good way to see the latency (delay) between different servers that make up the internet.
If…
Checking the status lights on your indoor nbn Connection Box (NCB) for nbn FTTP can be useful for troubleshooting.
You may need to check the Serial Number on your NCB to complete your order.
Select one of the links below to jump to a…
This information applies to nbn Satellite services provided by iiNet before 6 December 2023.
nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network.
Please note that this Fair Use Policy…
Checking the status lights on your Network Termination Units (NTU) for Ultra Broadband FTTB can be useful for troubleshooting.
Not every FTTB service has an NTU.
Choose your NTU:
Without bandwidth control, your modem/router may attempt to upload faster than the speed of your nbn plan, which will result in your connection dropping out as nbn will start discarding information sent across the connection.
All modems…
This article will walk you through how to gather diagnostics for an nbn speed fault. We may ask you to complete these steps when you contact us about a speed issue with your nbn service.
If you get stuck, please call us on 13 22 58 and we…