If there's no communication betwen your modem and your device, then you won't be able to view websites or browse to your modem's default gateway. These steps will help identify the issue.
Data moves around the internet through ports. When a port is blocked, data can't move through it. There are certain ports that aren't necessary for everyday internet use, but they are commonly used for network attacks. Blocking these ports…
A traceroute checks how data packets are sent to a specific address using your internet connection, taking note of each stop along the way. It's a good way to see the latency (delay) between different servers that make up the internet.
If…
This information applies to nbn Satellite services provided by iiNet before 6 December 2023.
nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network.
Please note that this Fair Use Policy…
Checking the status lights on your Network Termination Units (NTU) for Ultra Broadband FTTB can be useful for troubleshooting.
Not every FTTB service has an NTU.
Choose your NTU:
Bandwidth control or Quality of Service (QoS) stops your modem trying to upload faster than the speed of your nbn plan, which can cause data packets to be lost.
iiNet modems handle bandwidth control automatically, but some third-party…