If your Wi-Fi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on Wi-Fi can't. These steps will help you identify the issue.
If your Wi-Fi connection is having dropouts, it means that your Wi-Fi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue.
If your modem's default gateway address is starting with “169.254”, then resetting your network adapter to default settings may help fix the issue.
This process may also be known as a "winsock reset", or "comms reinstall".
Select one…
Are websites not loading properly? If your modem seems to be online but you're having trouble browsing the web, these steps will help identify the issue.
Just like road traffic, internet congestions happens when too many people are using the same connection. Only so much internet data can be transferred at one time, and things get slower when there's congestion.
Here's what you need to…
A ping test checks how data packets are sent to a specific address using your internet connection, including how long it took and whether any packets were lost.
If you use PingPlotter, it will run a ping test and a traceroute at the same…
Every modem has a default gateway, which is a web page where you can log in and change your modem settings. You'll find the default gateway address on your modem's barcode sticker, but if it's not working, then these steps can help you…
A TCP/IP reset can fix some browsing issues, particularly if your modem's default gateway address is starting with “169.254”.
Select one of the links below to jump to a query:
TCP/IP Reset in Windows
TCP/IP Reset in macOS
In most cases, your computer will obtain DNS settings automatically and you won't need to set it manually. Sometimes DNS may need to be set manually if you're experiencing browsing issues.
Select one of the links below to jump to a…
If there's no communication betwen your modem and your device, then you won't be able to view websites or browse to your modem's default gateway. These steps will help identify the issue.