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Manage my account
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Cancel or close my account
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FTTC
Set up iiNet modem
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FTTB/N
Set up iiNet modem
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Set up iiNet modem
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Wireless
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Satellite
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My connection speed is slow
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FAQ
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Other Broadband
ADSL2+
How to set up
My connection speed is slow
My internet is offline
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Fibre to the Home
Setup guide
Slow speeds
Connection offline
Phone & Mobile
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Activate SIM
Top up prepaid balance
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nbn Phone & Netphone
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nbn Fibre Phone (FTTP only)
Setup guide
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Can't make/receive calls
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Replacing backup battery
Landline Home Phone
Setup guide
Home Phone features
Can't make/receive calls
Line noise
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BizPhone
Setup guides
Frontier Portal Introduction
Support resources
Video tutorials
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BizPhone Feature Guides
Troubleshooting Guides
Unregistered Handsets
Audio Quality Issues
Inbound and Outbound call issues
Faulty & Damaged handsets
Factory Reset Handsets
Call dropouts
FAQ
Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Wireless bridges
Managing Subscriptions
Change Subscription
Troubleshooting
No Subscription channels
No Free to Air channels
Video stuttering or freezing
Fetch box issues
Fetch remote issues
Email
Email Migration
iiNet email addresses are moving to The Messaging Company
Email Setup Guides
Windows 10
iPhone/iPad
Gmail on Android
Android Email
Mac OSX
Outlook 365
Outlook 2016
Other settings
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Cannot receive email
Cannot send email
Spam email
Compromised email account
Mailbox size limit exceeded
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Broadband
How to set up D-Link DSL-3900 for nbn FTTB/N
Please follow the steps below to set up your D-Link DSL-3900.
How to set up D-Link DSL-3900 for nbn HFC
Please follow the steps below to set up your D-Link DSL-3900.
How to set up D-Link DSL-3900 for nbn FTTP
Please follow the steps below to set up your D-Link DSL-3900.
Setting up common non-iiNet supplied modems on nbn Wireless
Please click the links below to view setup guides:
iiNet Modem Basic WiFi Settings
If you have a third party modem, please consult your modem's user manual or check the manufacturer's website for support information. Select your modem:
How to set up Netgear Nighthawk RAX80 for nbn HFC
Please follow the steps below to set up your Netgear Nighthawk RAX80.
How to set up Netgear Nighthawk RAX80 for nbn FTTC
Please follow the steps below to set up your Netgear Nighthawk RAX80.
How to set up Netgear Nighthawk RAX80 for NBN FTTP
Please follow the steps below to set up your Netgear Nighthawk RAX80.
How to set up Netgear Nighthawk RAX120 for nbn FTTP
Please follow the steps below to set up your Netgear Nighthawk RAX120.
How to set up Netgear Nighthawk RAX120 for nbn HFC
Please follow the steps below to set up your Netgear Nighthawk RAX120.
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