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Pay my invoice
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Understand my invoice
Query a charge on my invoice
Download invoice
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Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
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Cancel or close my account
Track my delivery
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Change broadband plan
Move house
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View broadband usage
View mobile usage
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My connection speed is slow
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My connection speed is slow
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Set up iiNet modem
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My connection speed is slow
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HFC
Set up iiNet modem
Set up non-iiNet modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
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Wireless
Set up iiNet modem
Set up non-iiNet modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
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Satellite
How to set up
My connection speed is slow
My internet is offline
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5G Home Broadband
How to set up
My connection speed is slow
My internet is offline
Factors affecting speed
Home Wireless Broadband
How to set up
My connection speed is slow
My internet is offline
FAQ
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FAQ
Other Broadband
Fibre to the Home
Setup guide
Slow speeds
Connection offline
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Activate SIM
Top up prepaid balance
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Finding your PUK code
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nbn Fibre Phone (FTTP only)
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Fetch
Setup Guides
Fetch Mini & Mighty
Fetch remote
Channel scan
Change parental PIN
Wireless bridges
Managing Subscriptions
Change Subscription
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No Subscription channels
No Free to Air channels
Video stuttering or freezing
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Broadband
How to set up D-Link DSL-2878 for nbn FTTC
Please follow the steps below to set up your D-Link DSL-2878.
How to set up D-Link DSL-2878 for nbn HFC
Please follow the steps below to set up your D-Link DSL-2878.
How to set up D-Link DSL-2878 for nbn FTTP
Please follow the steps below to set up your D-Link DSL-2878.
How to set up D-Link DSL-3900 for nbn FTTC
Please follow the steps below to set up your D-Link DSL-3900.
How to set up D-Link DSL-3900 for nbn FTTB/N
Please follow the steps below to set up your D-Link DSL-3900.
How to set up D-Link DSL-3900 for nbn HFC
Please follow the steps below to set up your D-Link DSL-3900.
How to set up D-Link DSL-3900 for nbn FTTP
Please follow the steps below to set up your D-Link DSL-3900.
Setting up common non-iiNet supplied modems on nbn Wireless
Please click the links below to view setup guides:
iiNet Modem Basic WiFi Settings
If you have a third party modem, please consult your modem's user manual or check the manufacturer's website for support information. Select your modem:
How to set up Netgear Nighthawk RAX80 for nbn HFC
Please follow the steps below to set up your Netgear Nighthawk RAX80.
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