Broadband

iiNet Ultra Broadband Cable FAQ

Here's everything you need to know about iiNet Ultra Broadband Cable. Select one of the links below to jump to a query:

Set up Ultra Broadband FTTB

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. Select your…

Troubleshooting Ultra FTTB for Speed Issues

If your iiNet Ultra FTTB service is running slowly, these steps will help you identify the issue.

Troubleshooting Ultra FTTB for No Connection

If your Ultra Broadband FTTB service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshooting Ultra FTTB for Dropouts

If your iiNet Ultra FTTB service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

iiNet Ultra Broadband FTTB FAQ

Here's everything you need to know about iiNet Ultra Broadband Fibre-to-the-Building, or FTTB. Select one of the links below to jump to a query:

Set up FTTH

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. These…

Troubleshooting FTTH for Speed Issues

If your iiNet FTTH (Opticomm or Redtrain) service is running slowly, these steps will help you identify the issue.

Troubleshooting FTTH for No Connection

If your iiNet FTTH (Opticomm or Redtrain) service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

How to improve your Wi-Fi signal

There are two ways to connect your device to your modem so it can use the internet: Ethernet cable, or Wi-Fi. Wi-Fi uses radio waves to transmit data, and a typical indoor Wi-Fi signal has a range of 30 metres. However, your Wi-Fi range…