Broadband

Set up nbn® Wireless

Select your modem to get started:

Troubleshooting nbn® Wireless for Speed issues

If your nbn Wireless service is running slowly, these steps will help you identify the issue.

Troubleshooting nbn® Wireless for No connection

If your nbn Wireless service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshooting nbn® Wireless for Dropouts

If your nbn Wireless service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Set up nbn® Satellite

Select your modem to get started:

Troubleshooting nbn® Satellite

Choose your issue to get started. Select one of the links below to jump to a query:

Set up Ultra Broadband VDSL2

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. Select your…

Troubleshooting Ultra VDSL2 for Speed Issues

If your Ultra Broadband VDSL2 service is running slowly, these steps will help you identify the issue.

Troubleshooting Ultra VDSL2 for No Connection

If your Ultra Broadband VDSL2 service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

Troubleshooting Ultra VDSL2 for Dropouts

If your Ultra Broadband VDSL2 service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.