Broadband

WiFi Modem Details

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan.    NBN™ plans NBN™ services include NBN™…

Troubleshooting NBN Wireless for Speed issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

Set up FTTH

Follow the instructions below to set up your iiNet FTTH (Fibre to the Home) services such as OptiComm or RedTrain. First, ensure you have:

NBN FTTP Connection Box Status Lights

The article will explain the status lights found on the NBN™ Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services, which may be useful when troubleshooting NBN™ FTTP issues. It will also show you where to find the…

Troubleshooting ADSL for Dropouts

Visit our Network Status page to see any known issues in your area that may be affecting your connection. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

Troubleshooting dialup

This article will help you troubleshoot any issues with your iiNet Dialup service. Please note that in December 2015 we retired all old dialup numbers across the iiNet Group - to dial up, you'll need to dial 0198 333 955.  

Enabling bandwidth control on third party modems for NBN

Without bandwidth control, your modem/router may attempt to upload faster than the speed of your NBN™ plan, which will result in your connection dropping out as NBN™ will start discarding information sent across the connection. All modems…

Troubleshooting NBN FTTC for Dropouts

Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.

Set up ULTRA Broadband Cable

Select your modem

How to run a ping test

A ping test uses your internet connection to send out some packets of data to a specific address. These packets are then sent back to your computer. The test records the amount the time it took for the packets to reach the address, and…