Broadband

If your nbn FTTP service is running slowly, these steps will help you identify the issue.

If your nbn FTTP service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

If your nbn FTTP service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Select one of the links below to jump to a query:

If your nbn FTTC service is running slowly, these steps will help you identify the issue.

If your nbn FTTC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

If your nbn FTTC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Select your modem to get started:

If your nbn FTTB/N service is running slowly, these steps will help you identify the issue. */ /*-->*/  

If your nbn FTTB/N service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.