Broadband

Troubleshooting ADSL for No Connection

Visit our Network Status page to see if any known issues in your area are affecting your connection. Locate your modem and ensure that it's connected correctly. Setup guides are available here.

Browsing Issues

Confirm that you cannot browse to multiple websites, not just one. If you cannot browse to a single website but others work fine, see Unable to access a single website. Ensure your device is connected to your modem via Ethernet cable or…

Cable Gateway Pro Status Lights

This article will explain the status lights found on the Cable Gateway Pro (EPC3940L) supplied for iiNet Cable services, which may be useful when troubleshooting.

Troubleshooting NBN FTTC for No Connection

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ULTRA Broadband VDSL2 FAQ

How do I know if I'm eligible for ULTRA VDSL2? You can check your address on our website. iiNet ULTRA Broadband VDSL2 is only available within the ACT.  

How to clear your browser cache

A browser cache is a collection of data from frequently visited websites. By saving this data, your browser can load it faster for you the next time that website is visited. Sometimes there can be an error in the way that your browser…

WiFi Modem Details

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan.    NBN™ plans NBN™ services include NBN™…

Troubleshooting NBN Wireless for Speed issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

Set up FTTH

Follow the instructions below to set up your iiNet FTTH (Fibre to the Home) services such as OptiComm or RedTrain. First, ensure you have:

NBN FTTP Connection Box Status Lights

The article will explain the status lights found on the NBN™ Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services, which may be useful when troubleshooting NBN™ FTTP issues. It will also show you where to find the…