Broadband

Please note: Your 5G Home Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.  

This article will explain the status lights found on the 5G Modem (Nokia FastMile) which may be useful during setup and troubleshooting.

Select your modem to get started:

5G Home Broadband Plan Plus Premium Typical Evening download Speed* 49Mbps 100Mbps Typical Evening upload Speed* 15Mbps 15Mbps Maximum off-peak download speed

Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait approximately 3 minutes for the modem lights to settle.

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Please note: Your Home Wireless Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.  

The article will explain the status lights found on the Smart Modem Gateway (VX420-G2H), which may be useful during setup and troubleshooting.  

Select your operating system: Windows 10 Windows 7 Mac OSX iPhone/iPad Android OS

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for Home Wireless Broadband. Note: If you have an old modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your…