Broadband

This article will show you how to find the MAC address of an iPhone or iPad. These devices run an operating system called iOS. Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC…

This article will show you how to find the MAC address of a device running Windows OS. These instructions will work for Windows 10 and 11. Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a…

This article will show you how to find the MAC address of a device running Mac OS. Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC address when setting up features such as…

This article will explain the status lights found on the VX220-G2V Modem, which may be useful during setup and troubleshooting.

This article will explain the status lights found on the 5G Modem (Sagemcom 5866), which may be useful during setup and troubleshooting.

This article will explain the status lights found on the VX420-G2V modem, which may be useful during setup and troubleshooting.

Turn off your modem for at least 10 seconds. Turn your modem back on and wait approximately 3 minutes for the modem lights to settle. If your modem lights indicate a low signal, move your modem to another location. These tips will help…

Please note: Your 5G Home Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.  

This article will explain the status lights found on the 5G Modem (Nokia FastMile) which may be useful during setup and troubleshooting.

Select your modem to get started: