How to check your modem delivery status

  1. Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number.
  2. Visit the StarTrack website.
  3. Enter your tracking number and click Track. The results will give you an estimated delivery timeframe.
    StarTrack website screenshot

 

Delivery notifications

You will receive notifications directly from StarTrack:

  • when hardware has been dispatched;
  • when the parcel is on board for delivery;
  • when delivery is attempted;
  • when your parcel is awaiting collection; 
  • on successful delivery.

 

Delivery timeframes

Please allow 2-5 working days for your delivery. Deliveries to rural or regional areas may take an additional 2 working days.

 

Missed deliveries

If you aren't home when StarTrack attempt delivery, they'll leave a card in your mailbox. Your delivery will be held for collection at a StarTrack location or your Local Post Office (LPO) for 7 days before being returned to us.
 
Note: Missed deliveries will still show as “Delivered” in the hardware tracker.
 
If your hardware is returned to us, please contact us to request re-delivery.