Smart Modem Gateway status lights
Here's what the status lights mean on your Smart Modem Gateway (VX420-G2H).
| Light | States and meaning |
|---|---|
| Power | Off = No power. Green = Your modem has power. |
| DSL | Off = Your modem doesn't have a DSL connection. There may be an outage if your internet uses DSL. Green = Your modem has a DSL connection. This light flashes during initial connection. |
| 4G | Off = No connection to the 4G network. Green = Your modem is connected to 4G with a strong signal. Orange = Your modem is connected to 4G with an OK signal. Red = Your modem is connected to 4G a weak signal. |
| Internet | Off = Your modem is offline. There may be a problem with the modem settings or its username and password. Green = Your modem is online. |
| 2.4GHz & 5GHz | Off = 2.4GHz/5GHz Wi-Fi is turned off. Green = 2.4GHz/5GHz Wi-Fi is turned on. |
| WAN | Off = Nothing is plugged into the WAN port. Green = A device is plugged into the WAN port. |
| LAN 1-4 | Off = Nothing is plugged into the LAN ports. Green = At least one device is plugged into the LAN ports. |
| Phone | Off = You don't have an iiNet VoIP phone service. Green = Your iiNet VoIP phone is online. This light flashes when the phone is ringing, and blinks slowly when a voicemail is waiting. |
| WPS | Off = Wi-Fi Protected Setup (WPS) isn't currently being used. Green = This light flashes when a Wi-Fi device is trying to connect via WPS, and will stay on for about 5 minutes after a successful connection. |
| USB | Off = Nothing is plugged into the USB port. Green = A device is plugged into the USB port. This light flashes when a new USB device is connected, and when data is being transferred. |
Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance. Your nbn Phone will not work while 4G Backup is in use.
Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:
- Restart your modem.
- Make sure your modem is plugged in correctly for nbn.
- Contact us if the issue persists as we may need to investigate.
