Why your iiNet plan is changing

• When will my plan change?
• How will plans change?
• Can I change my internet plan?
• What are my options if I’m experiencing financial hardship?
• More information

When will my plan change?

This depends on the service you have and when you signed up.

The plan changes will happen automatically in the month advised in your initial notice. We will send notices at least 30 days before the change.

Note: If you have multiple iiNet services affected by this change, you’ll get one notice per service. It’s not possible to complete your scheduled plan change sooner – please wait for it to happen automatically.

How will plans change?

• The monthly price of your plan may increase or decrease (after any applicable discounts).
• Your internet speed may change.
• Your monthly internet data may change to unlimited data.
• Your plan name will be to the name of your new plan.
• Your username linked to your internet service will stay the same.

Any existing add-ons, and promotional discounts will stay the same, unless we notify you otherwise.

Can I change my internet plan?

You can change your plan at any time in Toolbox. 

Important: If you change your plan, your scheduled plan change will not happen. Any promotional discounts on your current plan may not carry over to your new plan.

If you wish to cancel, we won’t charge a cancellation fee. Depending on the terms of your plan, you may be asked to return any supplied modem to us in good working order.

What are my options if I’m experiencing financial hardship?

We know that life can take unexpected turns, so if you’re experiencing financial hardship, we’re here to help. See our Financial Hardship policy to find out more about your options.

More information

If you have any questions about this change, please call us on 13 22 58 and we’ll be happy to help.

For full Terms & Conditions, see your plan’s Service Description at: https://www.iinet.net.au/about-us/legal/cra.