If you can't get calls on your nbn® phone or Netphone service, these steps will help you identify the issue.
nbn® Phone and Netphone are VoIP phone services that work over the internet.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
This article covers features for some legacy iiNet services.
Cost information
Standard features are included with your VoIP service, but please note that…
If you can't make calls using your nbn® phone or Netphone service, these steps will help you identify the issue.
nbn® Phone and Netphone are VoIP phone services that work over the internet.
If your nbn® phone or Netphone service is having call dropouts, it means your calls will disconnect unexpectedly. These steps will help you identify the issue.
nbn® Phone and Netphone are VoIP phone services that work over the internet.
A VoIP service is compromised when a third party obtains your VoIP phone number and password. Compromised VoIP services are commonly used for phone fraud, where the VoIP service is used to make calls to expensive international destinations…
This article covers features for all current iiNet VoIP services such as nbn Phone, VDSL2 Phone and FTTB Phone.
These services do not have a voice mail feature.
If you've never logged into Toolbox before, please see An Introduction to…
"High risk" international destinations are commonly used for phone fraud, so they're blocked by default.
If you want to call high risk destinations, please call us on 13 22 58. After an ID check, we can turn off high risk call blocking.…
If your iiNet VoIP service supports third-party modems, these settings will help you set up iiNet VoIP on a third-party modem.
Please note: some iiNet VoIP services, such as nbn® Phone, will not work with a third-party modem.
If you have…