Ensure that your internet connection is online. Your phone service requires working internet to operate. Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
Ensure your handset has…
If you have an iiNet modem, VoIP setup is covered in your modem's setup guide.
Please note that some iiNet VoIP services, such as NBN™ Phone, will not work with a third-party modem.
Before you get started
Make sure you have the…
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
This article covers features for some legacy iiNet services.
Cost information
Standard features are included with your VoIP service, but please note that…
Ensure your phone service is active. You will receive an email and/or text message from us to advise when your nbn Phone or Netphone service is active.
Ensure all handset cables are undamaged and plugged in securely.
Ensure your handset has power. Wireless handsets in particular may require charging or new batteries.
A VoIP service is compromised when a third party obtains your VoIP phone number and password. Compromised VoIP services are commonly used for phone fraud, where the VoIP service is used to make calls to expensive international destinations…
The intent of this list is to provide the raw information needed for configuring advanced firewalls, usually in a business or complex network setup. This information is usually not required for residential products.
IP Address Ranges…
This article covers features for all current iiNet VoIP services such as nbn Phone, VDSL2 Phone and FTTB Phone.
These services do not have a voice mail feature.
If you've never logged into Toolbox before, please see An Introduction to…
A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain…