High risk call blocking explained

A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain international destinations by default.

If you attempt to place a call to one of these destinations, you will receive a recorded announcement which says "You are unable to make this call, please contact our customer service department".

How can I make calls to high risk countries?

You will need to call iiNet on 13 22 58, and once your identity has been verified over the phone we will be able to remove this feature from your account. The change will take effect within 2 business days, and then you'll be able to make calls to all international locations.

Current high risk call destinations

*Call blocking to these countries cannot be removed.