How to check registration

To confirm the handset is registered, check that your handset shows a name in the bottom half of the screen:

Note: If your handset is registered but cannot receive calls, it may be DND (Do Not Disturb) mode. To turn this off, press the OK button to enter the main menu. Select Call Features > Do Not Disturb, use the left and right arrow keys to toggle between "Enable" and "Disable, then Save. Calls should connect to the handset again.

Troubleshooting Network Unavailable or Handset not registering

1. Confirm that you can access the internet on a device that's connected to the same internet connection as your BizPhone handset.
2. Make sure your handset is successfully registered by checking the screen (see advice above).
3. Check your handset is getting an IP address by pressing the OK button, selecting the Status tab in the top left corner and pressing OK. The handset should display an IPv4 address.
4. Restart your modem.
5. Restart your handset by disconnecting the power and Ethernet cables for 10 seconds, then reconnect.
6. If your handset fails to register, try connecting the cordless base station directly to your modem using an alternate Ethernet cable or LAN port.
7. Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
8. To confirm your network allows access to the required server, Windows users should run an NSLookup test.
9. Factory reset your handset by pressing the OK button, then select Settings > System settings > Base reset and enter the PIN "0000". When the handset resets, it will automatically download the configuration from the BPX server.
10. Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
11. If you’re still unable to make or receive calls, please email bizsupport@iinet.net.au with your test result numbers and reference this troubleshooting article.

How to check registration

Check the handset screen for the following icons:

Icon	Description	Notes
	Network unavailable	The handset is not connecting to a network. Confirm your internet connection is online and cables are connected correctly.
	Registered successfully	The handset is connected to a network and the BizPhone server. You should be able to make and receive calls.
	Register failed	The handset is connected to a network but cannot register with our server. Calls cannot be made or received in this state.
	Registering	The handset is attempting to register to the BizPhone server. Calls cannot be made or received in this state.

Note: If your handset is registered but cannot receive calls, check the DND (Do Not Disturb) status on your handset screen. Press the DND soft key on your handset to turn this off. Calls should connect to the handset again.

Troubleshooting Network Unavailable or Handset not registering

1. Confirm that you can access the internet on a device that's connected to the same internet connection as your BizPhone handset.
2. Make sure your handset is connected correctly to your modem or network switch.
3. Restart your handset by disconnecting the Ethernet and power cable from the back, then reconnect.
4. Check your handset is getting an IP address by pressing the OK button once. The handset should display connection options, including an IPv4 address.
5. Restart your modem.
6. If no IP address is given after the modem restart, try using an alternate Ethernet cable between your handset and modem.
7. Connect your handset directly to the modem, bypassing any internal office cabling you may have been using.
8. Connect your handset to an alternate LAN port on the back of your modem or network switch.
9. Factory reset your handset by holding the OK button for 10 seconds. While the handset is resetting, keep your eye on the screen to ensure it is trying to connect to the correct server.
10. If your handset still doesn't show an IP address, Windows users should run an NSLookup test.
11. Unplug your handset from the modem's LAN port and plug a computer into the same LAN port. Check if the computer can get online.
12. Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
13. Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
14. If you’re still unable to make or receive calls, please email bizsupport@iinet.net.au with your test result numbers and reference this troubleshooting article.

This test is available for Windows users only. If you are unable to complete this test, please call us on 13 86 89 for assistance.

1. Click Start, then type "cmd" in the search bar.
2. Open the Command Prompt program.
3. In Command Prompt, type "nslookup dms.bizphone.tpgtelecom.com.au" then press Enter on your keyboard.
   
4. Make note of the IP Address in the nslookup results.
   
5. Staying in Command Prompt, type "ping" followed by the IP Address, then press Enter on your keyboard.
6. If the ping test is successful (example below) then devices on your network can connect to the required server.
   
7. If your ping test fails (example below) this means there is an issue with routing traffic to the address from your network.
   
   The following ports must be open to allow traffic flow to the server address:

   Destination IP Address	Protocol	Port Number(s)
   203.63.96.24	TCP	80, 443
   203.63.96.25	TCP	80, 443
   203.63.96.26	TCP	80, 443
   203.63.96.27	TCP	80, 443
   203.63.96.28	TCP	80, 443
   203.185.248.15	TCP/UDP	5060
   202.92.115.50	TCP/UDP	5060
   203.185.248.15	UDP	60000 - 65535
   202.92.115.50	UDP	60000 - 65535
   203.63.96.15	UDP	123

How to check registration

Check the handset screen for the following icons:

Icon	Description	Notes
	Network unavailable	The handset is not connecting to a network. Confirm your internet connection is online and cables are connected correctly.
	Registered successfully	The handset is connected to a network and the BizPhone server. You should be able to make and receive calls.
	Register failed	The handset is connected to a network but cannot register with our server. Calls cannot be made or received in this state.
	Registering	The handset is attempting to register to the BizPhone server. Calls cannot be made or received in this state.

Note: If your handset is registered but cannot receive calls, check the DND (Do Not Disturb) status on your handset screen. Press the DND soft key on your handset to turn this off. Calls should connect to the handset again.

Troubleshooting Network Unavailable or Handset not registering

1. Confirm that you can access the internet on a device that's connected to the same internet connection as your BizPhone handset.
2. Make sure your handset is connected correctly to your modem or network switch.
3. Restart your handset by disconnecting the Ethernet and power cable from the back, then reconnect.
4. Check your handset is getting an IP address by pressing the OK button once. The handset should display connection options, including an IPv4 address.
5. Restart your modem.
6. If no IP address is given after the modem restart, try using an alternate Ethernet cable between your handset and modem.
7. Connect your handset directly to the modem, bypassing any internal office cabling you may have been using.
8. Connect your handset to an alternate LAN port on the back of your modem or network switch.
9. Factory reset your handset by holding the OK button for 10 seconds. While the handset is resetting, keep your eye on the screen to ensure it is trying to connect to the correct server.
10. If your handset still doesn't show an IP address, Windows users should run an NSLookup test.
11. Unplug your handset from the modem's LAN port and plug a computer into the same LAN port. Check if the computer can get online.
12. Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
13. Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
14. If you’re still unable to make or receive calls, please email bizsupport@iinet.net.au with your test result numbers and reference this troubleshooting article.

Please select your handset to view the troubleshooting guide:

• Standard
• Premium
• Cordless
• ATA

If your handset is not listed here, please contact us for assistance.

Please follow the steps below to set up your D-Link DSL-3900.

1. Ensure you nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box into the red WAN port on your D-Link router.
   
3. Plug in the power cable and turn your DSL-3900 on using the Power button.
   
4. Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Enter your D-Link password (if this was not changed, by default the password field is left blank).
6. Select Settings then select Internet.
7. Select Ethernet as Configure your WAN connection. 
8. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
   - Select Enabled for Enable Vlan ID.
   - Enter 2 for VLAN ID.
9. Select PPPoE for Connection.
10. Enter your iiNet username and password.
11. Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3900.

1. Ensure you nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the red WAN port on your D-Link router.
   
3. Plug in the power cable and turn your DSL-3900 on using the Power button.
   
4. Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Enter your D-Link password (if this was not changed, by default the password field is left blank).
6. Select Settings then select Internet.
7. Select Ethernet as Configure your WAN connection. 
8. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
   - Select Enabled for Enable Vlan ID.
   - Enter 2 for VLAN ID.
9. Select PPPoE for Connection.
10. Enter your iiNet username and password.
11. Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3900.

1. Ensure you nbn Connection Device is turned on.
2. Plug an Ethernet cable from the yellow Gateway port on your nbn Connection Device into the red WAN port on your D-Link router.
   
3. Plug in the power cable and turn your DSL-3900 on using the Power button.
   
4. Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Enter your D-Link password (if this was not changed, by default the password field is left blank).
6. Select Settings then select Internet.
7. Select Ethernet as Configure your WAN connection. 
8. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
   - Select Enabled for Enable Vlan ID.
   - Enter 2 for VLAN ID.
9. Select PPPoE for Connection.
10. Enter your iiNet username and password.
11. Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3900.

1. Ensure that your modem has the latest firmware available from D-Link installed.
2. Plug a phone cable from your telephone wall socket into the grey DSL port on your D-Link router.
   
3. Plug in the power cable and turn your DSL-3900 on using the Power button.
   
4. Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
5. Enter your D-Link password (if this was not changed, by default the password field is left blank).
6. Select Settings then select Internet.
7. Select VDSL as Configure your WAN connection. 
8. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
   - Select Enabled for Enable Vlan ID.
   - Enter 2 for VLAN ID.
9. Select PPPoE for Connection.
10. Enter your iiNet username and password.
11. Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk RAX50.

Before you install your router, attach the antennas to the router.

Note: Make sure to match the labels on the antennas with the labels on the router. The antennas must be attached to the correct antenna ports on the router. After you are done attaching the antennas, follow the steps below to connect your service.

1. Ensure your nbn Connection Box is turned on.
2. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow Internet port on your Nighthawk.
   Note: if UNI-D1 doesn't work, try each UNI-D port.
   
3. Plug in the power cable and turn your Nighthawk on using the Power On-Off button.
   
4. Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the LAN ports, or you can connect your device via Wi-Fi.
   
5. Go to  http://192.168.1.1 or to http://www.routerlogin.com in your browser.
6. Log in with your Netgear username and password. By default these are:
   Username: admin
   Password: password
7. On the home screen, click BASIC.
8. Click Internet.
9. In Does your Internet connection require a login? section, select the Yes radio button.
10. From the Internet Service Provider menu, select the encapsulation method PPPoE.
11. Enter your iiNet username and password.
12. From the Connection Mode menu, select Always On.
13. To change the number of minutes until the Internet login times out, in the Idle Timeout (In minutes) field, type the number of minutes. This is how long the router keeps the Internet connection active when no one on the network is using the Internet connection. A value of 0 (zero) means never log out.
14. Select an Internet IP Address radio button: Get Dynamically from ISP
15. Select a Domain Name Server (DNS) Address radio button:
    • Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address.
    • Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also.
16. Select a Router MAC Address radio button:
    • Use Default Address. Use the default MAC address.
    • Use Computer MAC Address. The router captures and uses the MAC address of the computer that you are now using. You must use the one computer that the ISP allows.
    • Use This MAC Address. Enter the MAC address that you want to use.
17. Click Apply to save the settings.
18. If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
    - Select ADVANCED > Advanced Setup > VLAN/Bridge Settings and tick the Enable VLAN/Bridge Setup check box. 
    - Select the By VLAN tag group button and then click the Add button. The Add VLAN Rule page displays.
    - Enter a name for the VLAN tag group (e.g. iiNet). The name can be up to 10 characters.
    - Set VLAN ID to 2 and Priority to 0.
19. Click the Test button to test your Internet connection.

You should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.