iiNet |

How to check registration

Check the handset screen for the following icons:

Icon	Description	Notes
	Network unavailable	The handset is not connecting to a network. Confirm your internet connection is online and cables are connected correctly.
	Registered successfully	The handset is connected to a network and the BizPhone server. You should be able to make and receive calls.
	Register failed	The handset is connected to a network but cannot register with our server. Calls cannot be made or received in this state.
	Registering	The handset is attempting to register to the BizPhone server. Calls cannot be made or received in this state.

Note: If your handset is registered but cannot receive calls, check the DND (Do Not Disturb) status on your handset screen. Press the DND soft key on your handset to turn this off. Calls should connect to the handset again.

Troubleshooting Network Unavailable or Handset not registering

Confirm that you can access the internet on a device that's connected to the same internet connection as your BizPhone handset.
Make sure your handset is connected correctly to your modem or network switch.
Restart your handset by disconnecting the Ethernet and power cable from the back, then reconnect.
Check your handset is getting an IP address by pressing the OK button once. The handset should display connection options, including an IPv4 address.
Restart your modem.
If no IP address is given after the modem restart, try using an alternate Ethernet cable between your handset and modem.
Connect your handset directly to the modem, bypassing any internal office cabling you may have been using.
Connect your handset to an alternate LAN port on the back of your modem or network switch.
Factory reset your handset by holding the OK button for 10 seconds. While the handset is resetting, keep your eye on the screen to ensure it is trying to connect to the correct server.
If your handset still doesn't show an IP address, Windows users should run an NSLookup test.
Unplug your handset from the modem's LAN port and plug a computer into the same LAN port. Check if the computer can get online.
Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
If you’re still unable to make or receive calls, please email bizsupport@iinet.net.au with your test result numbers and reference this troubleshooting article.

Please select your handset to view the troubleshooting guide:

If your handset is not listed here, please contact us for assistance.

Please follow the steps below to set up your D-Link DSL-3900.

Ensure you nbn Connection Box is turned on.
Plug an Ethernet cable from the UNI-D1 port or 2.5G port on your nbn Connection Box into the red WAN port on your D-Link router.
Plug in the power cable and turn your DSL-3900 on using the Power button.
Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
Enter your D-Link password (if this was not changed, by default the password field is left blank).
Select Settings then select Internet.
Select Ethernet as Configure your WAN connection.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Select Enabled for Enable Vlan ID.
- Enter 2 for VLAN ID.
Select PPPoE for Connection.
Enter your iiNet username and password.
Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3900.

Ensure you nbn Connection Box is turned on.
Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the red WAN port on your D-Link router.
Plug in the power cable and turn your DSL-3900 on using the Power button.
Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
Enter your D-Link password (if this was not changed, by default the password field is left blank).
Select Settings then select Internet.
Select Ethernet as Configure your WAN connection.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Select Enabled for Enable Vlan ID.
- Enter 2 for VLAN ID.
Select PPPoE for Connection.
Enter your iiNet username and password.
Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3900.

Ensure you nbn Connection Device is turned on.
Plug an Ethernet cable from the yellow Gateway port on your nbn Connection Device into the red WAN port on your D-Link router.
Plug in the power cable and turn your DSL-3900 on using the Power button.
Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
Enter your D-Link password (if this was not changed, by default the password field is left blank).
Select Settings then select Internet.
Select Ethernet as Configure your WAN connection.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Select Enabled for Enable Vlan ID.
- Enter 2 for VLAN ID.
Select PPPoE for Connection.
Enter your iiNet username and password.
Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your D-Link DSL-3900.

Ensure that your modem has the latest firmware available from D-Link installed.
Plug a phone cable from your telephone wall socket into the grey DSL port on your D-Link router.
Plug in the power cable and turn your DSL-3900 on using the Power button.
Connect a device to your DSL-3900 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
Enter your D-Link password (if this was not changed, by default the password field is left blank).
Select Settings then select Internet.
Select VDSL as Configure your WAN connection.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Select Enabled for Enable Vlan ID.
- Enter 2 for VLAN ID.
Select PPPoE for Connection.
Enter your iiNet username and password.
Click Save.

Your D-Link DSL-3900 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk RAX50.

Before you install your router, attach the antennas to the router.

Note: Make sure to match the labels on the antennas with the labels on the router. The antennas must be attached to the correct antenna ports on the router. After you are done attaching the antennas, follow the steps below to connect your service.

Ensure your nbn Connection Box is turned on.
Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into the yellow Internet port on your Nighthawk.
Note: if UNI-D1 doesn't work, try each UNI-D port.
Plug in the power cable and turn your Nighthawk on using the Power On-Off button.
Connect your computer or any device to your modem by plugging an Ethernet cable from the device to one of the LAN ports, or you can connect your device via Wi-Fi.
Go to http://192.168.1.1 or to http://www.routerlogin.com in your browser.
Log in with your Netgear username and password. By default these are:
Username: admin
Password: password
On the home screen, click BASIC.
Click Internet.
In Does your Internet connection require a login? section, select the Yes radio button.
From the Internet Service Provider menu, select the encapsulation method PPPoE.
Enter your iiNet username and password.
From the Connection Mode menu, select Always On.
To change the number of minutes until the Internet login times out, in the Idle Timeout (In minutes) field, type the number of minutes. This is how long the router keeps the Internet connection active when no one on the network is using the Internet connection. A value of 0 (zero) means never log out.
Select an Internet IP Address radio button: Get Dynamically from ISP
Select a Domain Name Server (DNS) Address radio button:
- Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers. Your ISP automatically assigns this address.
- Use These DNS Servers. If you know that your ISP requires specific servers, select this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also.
Select a Router MAC Address radio button:
- Use Default Address. Use the default MAC address.
- Use Computer MAC Address. The router captures and uses the MAC address of the computer that you are now using. You must use the one computer that the ISP allows.
- Use This MAC Address. Enter the MAC address that you want to use.
Click Apply to save the settings.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Select ADVANCED > Advanced Setup > VLAN/Bridge Settings and tick the Enable VLAN/Bridge Setup check box.
- Select the By VLAN tag group button and then click the Add button. The Add VLAN Rule page displays.
- Enter a name for the VLAN tag group (e.g. iiNet). The name can be up to 10 characters.
- Set VLAN ID to 2 and Priority to 0.
Click the Test button to test your Internet connection.

You should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet nbn Wireless.

Your nbn Phone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

Modem compatibility
General nbn® Wireless setup guide for any modem
nbn® Wireless setup guides for popular modems

Modem compatibility

To work on iiNet nbn Wireless, your modem must:

Be nbn-ready and able to support your nbn plan speed
Support PPPoE connections by Ethernet WAN
Allow VLAN settings to be changed

For a list of modems tested by our team, see nbn BYO modem requirements.

General nbn® Wireless setup guide for any modem

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the iiNet settings.

Find your nbn Connection Box (NCB) – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Unplug any old modem from the nbn Connection Box and power outlet.
Use an Ethernet cable to connect your modem's WAN or LAN/WAN port to your NCB's UNI-D1 port.
Our email/SMS will tell you if you need to use a different UNI-D port.
Use the power cable to connect your modem's Power port to a power outlet, then turn it on.
If your modem has a power button or switch, turn it on.
Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports, or connect via WiFi.
The default WiFi name (SSID) and password can be found on your modem’s barcode sticker.
On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker
Modems may have a login username and password, or just a password.
Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.

Mode/Modulation: WAN
Connection Type: PPPoE
VLAN: On or enabled
VLAN Tagging: On or enabled
VLAN ID: 2
You’ll need to enter your iiNet username and password for the PPPoE connection. Your username is in emails from us about your iiNet order, and on your iiNet invoice.
If you forgot your password, you can reset it.
Save your settings and wait 5-10 minutes for your modem to connect.
You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 13 22 58 for help.
We’re fully trained on iiNet modems, but please note that there may be limited support for your BYO modem.

nbn® Wireless setup guides for popular modems

The make and model of your modem can be found on its barcode sticker.

Choose your modem:

Can't find your modem? Check the manufacturer's website for a setup guide on how to plug in and enter the iiNet Broadband Settings.

Here's how to update your contact preferences in Toolbox. If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Log in to Toolbox and select About Me, then select the CONTACT PREFERENCES tab.
You’ll see a list of the different types of material you may be contacted with, such as feedback surveys or the monthly newsletter. Click the + (plus) icon to expand a section.

Note: Once a section is expanded, the + (plus) icon will change to a - (minus) icon, which you can use to minimise the section again.
Each section will list available contact methods for that material, e.g. email, SMS, mail or phone. Simply check or uncheck the boxes to adjust your preferences, and click Save preferences to finish.

This feature is only available on BizPhone Standard, SoftPhone, Premium and Cordless handsets.

Select one of the links below to jump to a query:

Directory features

Local Directory

Contacts are saved to individual handsets.
Add contacts directly or from call history.
Apply different ringtones across contacts and contact groups (Standard and Premium handsets only).

Network Directory

Contacts are saved across all handsets.
See the Global Address Book guide for information.

Blacklist (Standard and Premium handsets only)

Blacklisted contacts are immediately forwarded as per your Call Forward Busy rules.
If no Call Forward Busy rules apply, these contacts are forwarded to Voice mail.
If no Voice mail is set up, these contacts receive a Busy tone.

Standard Handset (T43U, T42S. or T42G) Directory setup

Adding Groups

Select Menu > Directory > Local Directory > Add Group.
Create a name for the group e.g. "Business Contacts" and assign a specific ringtone if desired.
Select Add to save.

Editing Groups

Select Menu > Directory > Local Directory.
Select the contact group and press Option.
Select Detail and press OK.
Edit the contact group as desired and select Save to finish.

Deleting Groups

Select Menu > Directory > Local Directory.
Select the contact group and press Option.
Select Delete and press OK.
Select OK on the warning box to finish.

Adding Contacts Directly

Select Menu > Directory > Local Directory.
Select the contact group and press Option.
Select All Contacts OR a previously created group, then select Add.
Enter the contact name and phone number and adjust the following fields as desired:
- Account can be left as "Auto"
- Ring allows you to assign a specific ring tone to the contact.
- Group allows you to assign the contact to All Contacts, or an existing group.
- Auto-divert make calls from the contact to always divert to another number.
Select Add to save.

Adding Contacts from Call History

Select History.
Find the desired entry and select Option > Add to Contacts > Add.
Enter the contact name and phone number and adjust the Account, Ring, Group and Auto-divert fields as desired.
Select Add to save.

Editing Contacts

Select Menu > Directory > Local Directory.
Select the contact group, All Contacts or Search.
Find the desired contact and select Option.
Select Detail and press OK.
Edit the contact as desired and select Save to finish.

Deleting Contacts

Select Menu > Directory > Local Directory.
Select the contact group, All Contacts or Search.
Find the desired contact and select Option.
Select Delete and press OK.
Select OK on the warning box to finish.

Premium Handset (T48U, T48S or T48G) Directory setup

Adding Groups

Select Directory > Setting > New Group.
Create a name for the group e.g. "Business Contacts".
Select the tick icon to save.

Editing Groups

Select Directory > Setting.
Select the group and edit the name as desired.
Select the tick icon to save.
Press the ringtone icon to specify a ringtone for the group.
Tap OK to save a ringtone change.

Deleting Groups

Select Directory > Setting.
Select the trash button to the left of the group name.
Select OK to finish.

Adding Contacts Directly

Select Directory > Add.
Enter the contact name and phone number and adjust the following fields as desired:
- Group allows you to assign the contact to All Contacts, or an existing group.
- Account can be left as "Auto"
- Ring allows you to assign a specific ring tone to the contact.
- Photo allows a photo to be added (unsupported feature).
- Auto-divert make calls from the contact to always divert to another number.
Select Save to finish.

Adding Contacts From Call History

Select History.
Find the desired contact and select the info icon.
Select Add.
Enter the contact name and phone number and adjust the Group, Account, Ring, Photo and Auto-divert fields as desired.
Select Save to finish.

Editing Contacts

Select Directory.
Find the desired contact and select the info icon.
Edit the contact as desired and select Save to finish.

Deleting Contacts

Select Directory.
Find the desired contact and select the info icon.
Select Delete at the top right of the screen.
Select OK in the warning box to finish.

Cordless Handset (W76P, W60P or W56P) Directory setup

Adding Contacts Directly

Press OK to open the Menu.
Select Directory > Local Dir > Options > New Contact.
Enter the contact name and phone number.
Select Save to finish.

Adding Contacts from Call History

Select History.
Select the desired call location.
Find the desired contact and select Options > Add to Local.
Select New Entry OR Update Existing.
Enter the contact name and phone number.
Select Save to finish.

Editing Contacts

Press OK to open the Menu.
Select Directory > Local Dir.
Find the desired contact and select View or Options.
Edit the contact as desired and select Save to finish.

Deleting Contacts

Press OK to open the Menu.
Select Directory > Local Dir.
Find the desired contact and select Options.
Select Delete.
Select OK on the warning box to finish.