• General settings
• No Answer settings
• Not Reachable settings
• Group members

General settings

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
2. Select BizPhone Hunt Group.
   
3. Ensure the Set Active switch is set to ON if you wish to use Hunt Group.
4. The Hunt Group ID is the identity of your Hunt Group. This is configured upon creation and cannot be changed.
5. Adjust the Hunt Group Name as desired so it's easy to recognise in your settings.
6. When calls are diverted from the Hunt Group to a handset, the CLID First Name and CLID Last Name will be displayed on the handset screen.
7. Phone Number is the number assigned to the Hunt Group. This may be your main business phone number, or an alternative number. If you wish to change this phone number, please email bizsupport@iinet.net.au for assistance.
8. Select Update to save any changes.
   

No Answer settings

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
2. Select BizPhone Hunt Group.
3. Scroll down to Enable Call Forwarding No Answer and ensure the switch is set to ON.
4. Calls which are not answered by any assigned users will be forwarded to the phone number specified for Call Forward To (standard charges apply for external phone numbers and you cannot divert to international numbers).
   Note: To forward calls to voice mail, enter *55 followed by the last 5 digits of the BizPhone handset where you wish voice mail to be sent.
5. For Skip to next agent after X rings, enter the number of rings before the call moves to the next assigned user in the Hunt Group. 1 ring is approximately 5 seconds.
   Note: This option can only be used with Circular, Regular and Uniform Group Policies.
6. For Forward call after waiting X seconds, enter the amount of time a call will ring across all assigned users before being forwarded to the number you specified in "Call Forward To".
7. Select Update to save any changes.
   

Not Reachable settings

Unlike No Answer, Not Reachable means that the BizPhone service is not operational, typically due to an internet or power outage.

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
2. Select BizPhone Hunt Group.
3. Scroll down to Enable Call Forwarding Not Reachable and ensure the switch is set to ON.
4. Calls which are not answered by any assigned users will be forwarded to the phone number specified for Call Forward To (standard charges apply for external phone numbers and you cannot divert to international numbers).
   Note: To forward calls to voice mail, enter *55 followed by the last 5 digits of the BizPhone handset where you wish voice mail to be sent. However, this is not recommended for Not Reachable as you may not realise that your Hunt Group is not reachable.
5. If you wish callers to hear a busy tone when the Hunt Group is not reachable, set the Make Hunt Group busy when all available agents are not reachable switch to ON.
6. Select Update to save any changes.
   

Group members

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
2. Select BizPhone Hunt Group.
3. Scroll down to Available BizPhone Users. You'll see a list of all BizPhone users who are not currently assigned to this Hunt Group.
4. Select a BizPhone user and use the left/right arrow buttons to shift them into the Assigned BizPhone Users list.
5. The order of BizPhone users in the Assigned BizPhone Users list is important for certain Group Policies. To re-order the list, select a BizPhone user and use the up/down arrow keys to move them higher or lower in the list.
6. Select Update to save any changes.
   

• Creating a Schedule
• Business Hours/After Hours Events
• Holiday Events
• Further examples

Creating a Schedule

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
2. Select the arrow next to Schedules and Events to expand the options.
   
3. Under "Create Schedule", enter a Schedule Name.
4. Select a Schedule Type:
   - Time should be used for a Business Hours Schedule or After Hours Schedule.
   - Holiday should be used for a Holiday Schedule.
   
5. Select Save to finish.

Business Hours/After Hours Events

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
2. Select the arrow next to Schedules and Events to expand the options.
   
3. Select the desired schedule to expand the options, then select Create Event.
   
4. Enter an Event Name. We recommend you include the days the event applies to, e.g. "Mon-Fri" for a Business Hours event.
   Note: If creating an After Hours event, specify if this is the AM, PM or Weekend event.
5. Enter today's date as both the Start Date and End Date, and ensure the All day event switch is set to OFF (unless you are creating an After Hours Weekend event, then keep it ON).
   
6. Enter a Start Time and an End Time in 2400 hour time, e.g. 900 to 1700.
   Note: If All day event is ON, enter random numbers for start and end time - these fields cannot be left blank.
7. Select a Recurrence Pattern - Weekly is the most common.
8. Set the Recurrence Interval to 1.
9. Turn ON the switches for each day of the week you want the event to apply for.
10. Leave Recurrence End Date blank if you want the event to continue indefinitely, otherwise specify an end date. 
    
11. Select Save.
12. Select Update Event and Schedule to finish.

Holiday Events

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
2. Select the arrow next to Schedules and Events to expand the options.
   
3. Select the desired schedule to expand the options, then select Create Event.
   
4. Enter an Event Name, e.g. "Christmas".
5. Enter the Start Date and End Date for the holiday period.
6. Ensure the All day event switch is set to ON.
7. Enter random numbers for Start Time and End Time - these fields cannot be left blank.
8. Set the desired Recurrence Pattern. We recommend you set this to "Never" for holidays which change dates each year, such as the Easter holidays.
   
9. Select Save.
10. Select Update Event and Schedule to finish.

Further examples

• Basic Auto Attendant Settings
• Business Hours/After Hours Menu Settings
• Further examples

Basic Auto Attendant Settings

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
2. Select BizPhone Auto Attendant. Basic settings will display by default.
   
3. Under "BizPhone Auto Attendant", ensure the Set Active switch is set to ON.
   
4. If you have not already done so, follow the steps in BizPhone Schedules and Events to set up your business hours and any desired holiday schedules.
5. Set the desired Holiday Schedule. While a Holiday Schedule is in effect, your Auto Attendant will automatically use your After Hours Menu.
6. Set the desired Office Hours.
   - Every Day All Day will ensure that the Business Hours Menu is always used.
   - Business Hours will use the Business Hours Menu during the scheduled business hours, and the After Hours Menu after that.
   
7. If desire, set the Activate Voice Mail Feature switch to ON. See the advice in BizPhone voice mail setup for more information about configuring voice mail.
   Note: We recommend using a BizPhone User's voicemail rather than the Auto Attendant's voice mail, as Auto Attendant voice mail access is limited to dialing *62 and entering the voice mail passcode. If you don't know your passcode, please watch this video.
   
8. Select Update to save.

Business Hours/After Hours Menu Settings

1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
2. Select BizPhone Auto Attendant. 
   
3. Select Business Hours Menu or After Hours Menu.
   
4. Under "Business Hours/Afters Hours Audio File Selection", select Personal to upload custom audio.
5. To select a previously uploaded audio file, select Use existing audio file, then select the file from the drop-down menu.
6. To upload new audio, select Upload new audio file, then Browse and select the audio file to upload.
   Note: Click the information icon to get a list of accepted file formats.
   
7. Select Update to save.
8. Next, you'll need to set up your menu. Under "Business Hours/Afters Hours Audio Keys", you'll see a list of entries from 0-9 plus * and #, representing the keys on phone handset.
   Note: Entries will be announced in numerical order - leave an entry blank if you do not wish for it to be included in your menu.
9. Each entry can be assigned a specific Description and Action:
   
   - Transfer to Operator will announce "Transferring to operator" before transferring to the destination number. When this option is present in the menu, calls will be forcibly transferred to the operator if a menu item is not selected within 10 seconds.
    
   - Transfer with Prompt will announce "Your call is being transferred, please hold" before transferring to the destination number.
    
   - Transfer without Prompt will immediately transfer to the destination number without an announcement.
    
   - Name Dialing will transfer the customer to the automated name directory where the name of a BizPhone user can be stated, and the system will dial through to that user. If used, we recommend you return to the Basic settings and select Last + First or First + Last under "Scope of Dialing" to allow users to state names in any order.

   - Extension Dialing will prompt the customer for an extension (i.e. the last five digits of a BizPhone number) and the system will dial through to that extension.
   
   - Repeat Menu will repeat the Auto Attendant menu from the beginning. If used, we recommend this option is placed at the end of the menu (or just before the Exit option, if applicable).
   
   - Exit will terminate the call. If used, we recommend this option is placed at the end of the menu.

   
10. If you wish to have a menu entry direct to voice mail, select Transfer With Prompt or Transfer Without Prompt, then set the destination number as *55, followed by the last 5 digits of the Auto Attendant or BizPhone user's phone number, e.g. "*5545679".
11. Select Update to save your changes.

Further examples