If you've never logged into Toolbox before, please see An Introduction to Toolbox. 

For more information, see the instructions below.

1. Log in to Toolbox and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
2. Select Update payment details from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Billing & Payments actions to show it.
3. You’ll see a summary of your current payment details. For security reasons, only a partial bank account or credit card number will be shown on screen. 
   
4. To edit these details, click Update my payment details. You can then choose to fill out and save a set of credit card or bank account details. 
   
5. Please note: Payment details must use an Authorised Deposit-taking Institution (ADI). Non-ADI payment methods such as Visa Debit gift cards cannot be used.
6. To add a credit card, select Credit Card as the Payment Type. You'll then need to enter the Card Number, the Name on Card and then use the drop-down options to enter the Expiry date. Visa and MasterCard are accepted with no additional surcharge. Amex and Diners Club are accepted with a 3% surcharge. 
   
7. For Direct Debit from a bank account, you'll need to enter your BSB, Account Number and the Account Name. You'll also need to tick the box to confirm you agree to the Direct Debit Request Service Agreement. 
   
8. Click the Save button to finish. The details you save will become the default payment method for your iiNet account.

iiNet regularly reviews our Amex and Diners Club surcharges as per RBA merchant pricing rules. Our current surcharges are based on actual costs and can be found in our Pricing Schedule.

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

How to pay an invoice

1. Log in to Toolbox and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
2. Make sure Invoices is selected from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Billing & Payments actions to show it. 
   
3. You’ll see a summary of your Outstanding invoice(s). If you see the Status is “Scheduled”, that means that an automatic payment using your nominated payment method is already scheduled to occur in time for your due date (if you expect this scheduled payment to fail, see step 5). 
   
4. However, if the Status is “Overdue”, you’ll see a Pay Now option. Click it to make a one-off payment using a credit card. 
   
5. If you ever want to make an advanced payment on your account using a credit card (such as when you expect your usual payment method to fail e.g. due to an expired card) select Add credit from the Actions menu and then click Add credit to my account. 
   
6. After making an advance payment, the amount paid will exist on your iiNet account as a credit note. It never expires and will remain on your account until there have been enough charges to use it up.
    
7. Alternatively, you can always make a secure payment using a credit card over the phone by calling us on 13 22 58.

How to request an invoice extension

For more information, see the instructions below.

1. Log in to Toolbox and select Bills & Payments from the navigation bar. If you're on a mobile device and you don't see this option, click the grey square with three lines to show the navigation menu.
2. Make sure Invoices is selected from the Actions menu. If you're on a mobile device and you don't see the Actions menu, click the grey bar labelled Billing & Payments actions to show it.
3. You’ll see a summary of your Outstanding invoice(s). Click Request extension next to the relevant invoice. 
   
4. You’ll see a summary of the proposed invoice extension, including the extended due date. Click Confirm to lodge your request. 
   
5. If your request fails or you need to make alternate arrangements, especially in situations involving Financial Hardship, please contact us.