• No power to Fetch box
• Hard Disk Drive (HDD) Health Test failed or HDD errors
• Hard Disk Drive (HDD) failed to mount
• Critical Hardware Fault error messages
• Fetch box is too hot

No power to Fetch box

1. Ensure that your home is not experiencing a power outage.
2. Check the fuse box at your premises for tripped circuit breakers.
3. Ensure that all electrical outlets are turned on and all power cables and plugged in securely.
4. If your Fetch box is plugged in via a power board or double adapter, plug it directly into an electrical outlet instead. If power returns to the Fetch box, the power board or double adaptor may be faulty.
5. Try plugging your Fetch box into another electrical outlet. If the Fetch box gets power in a different electrical socket, the original electrical socket may be faulty.
6. Call us on 1300 701 006 for further assistance.

Hard Disk Drive (HDD) Health Test failed or HDD errors

1. Turn off the electrical outlet for your Fetch box and leave it off for at least 60 seconds.
2. Turn the outlet back on and wait for the box lights to settle.
3. Attempt to view a Fetch channel and see if the "Your Fetch Box Hard Disk Drive is showing errors" message appears.
4. Perform a Hard Factory Reset of the Fetch box. WARNING: This will wipe all recordings and series tags etc. from the Fetch box.
5. Restart your Fetch box again.
6. While the Fetch box is still booting up and the loading screen is displayed on your TV, press the coloured buttons on your Fetch remote in the following order: Blue > Yellow > Green > Red. Repeat until the REM/REC light on your Fetch box starts flashing.
7. The Fetch box will factory reset and restart automatically - this may take several minutes.
8. Once the factory reset is complete, follow the steps in Set up Fetch TV Gen 3 set top box to set up your Fetch box again.
9. After factory resetting, open the Fetch menu and select "Manage > Settings".
10. Select "Diagnostics > Hard Disk Health" and wait for the Health Test to complete.
11. Call us on 1300 701 006 for further assistance.

Hard Disk Drive (HDD) failed to mount

1. Turn off the electrical outlet for your Fetch box and leave it off for at least 60 seconds.
2. Turn the outlet back on and wait for the box lights to settle.
3. Attempt to view a Fetch channel and see if the "HDD failed to mount" message appears.
4. Turn off the electrical outlet for your Fetch box and leave it off for at least one hour. This may allow the HDD to fully stop and return to normal behaviour.
5. Turn the outlet back on and wait for the box lights to settle.
6. Attempt to view a Fetch channel and see if the "HDD failed to mount" message appears.
7. Restart your Fetch box again.
8. While the Fetch box is still booting up and the loading screen is displayed on your TV, press the coloured buttons on your Fetch remote in the following order: Red > Green > Yellow > Blue. Repeat until the REM/REC light on your Fetch box starts flashing.
9. The Fetch box will soft factory reset and restart automatically - this may take several minutes.
10. Once the factory reset is complete, follow the steps in Set up Fetch TV Gen 3 set top box to set up your Fetch box again.
11. Attempt to view a Fetch channel and see if the "HDD failed to mount" message appears.
12. Perform a Hard Factory Reset of the Fetch box. WARNING: This will wipe all recordings and series tags etc. from the Fetch box.
13. Restart your Fetch box again.
14. While the Fetch box is still booting up and the loading screen is displayed on your TV, press the coloured buttons on your Fetch remote in the following order: Blue > Yellow > Green > Red. Repeat until the REM/REC light on your Fetch box starts flashing.
15. The Fetch box will factory reset and restart automatically - this may take several minutes.
16. Once the factory reset is complete, follow the steps in Set up Fetch TV Gen 3 set top box to set up your Fetch box again.
17. After factory resetting, open the Fetch menu and select "Manage > Settings".
18. Select "Diagnostics > Hard Disk Health" and wait for the Health Test to complete.
19. Call us on 1300 701 006 for further assistance.

Critical Hardware Fault error messages

Note: When a Critical Hardware Fault occurs, the Fetch box will restart automatically within 30 minutes.

1. Turn off the electrical outlet for your Fetch box and leave it off for at least 60 seconds.
2. Turn the outlet back on and wait for the box lights to settle.
3. Attempt to view a Fetch channel and see if the "Critical Hardware Fault" message appears.
4. Perform a Hard Factory Reset of the Fetch box. WARNING: This will wipe all recordings and series tags etc. from the Fetch box.
5. Restart your Fetch box again.
6. While the Fetch box is still booting up and the loading screen is displayed on your TV, press the coloured buttons on your Fetch remote in the following order: Blue > Yellow > Green > Red. Repeat until the REM/REC light on your Fetch box starts flashing.
7. The Fetch box will factory reset and restart automatically - this may take several minutes.
8. Once the factory reset is complete, follow the steps in Set up Fetch TV Gen 3 set top box to set up your Fetch box again.
9. Call us on 1300 701 006 for further assistance.

Fetch box is too hot

Note: If the Fetch box's CPU starts to overheat (105°C), you'll see a "Fetch box is too hot" message. At 110°C, another message will appear with a countdown to automatic shut down.

1. Ensure there's sufficient air flow (roughly 5cm) around the Fetch box to prevent overheating. 
2. Ensure that nothing is blocking the ventilation slots on the Fetch box.
3. Fetch boxes should not be packed in with other electrical devices, nor exposed to direct sunlight or other sources of heat.
4. Turn off the electrical outlet for your Fetch box and leave it off for at least 10 minutes to allow the CPU to cool.
5. Turn the outlet back on and wait for the box lights to settle.
6. If the box overheats regularly despite suitable ventilation and air flow, this may indicate a hardware fault.
7. Call us on 1300 701 006 for further assistance.

• Getting started
• Connecting via Ethernet cable
• Connecting via Power Line Adapter
• Connecting via Wi-Fi
• The set top box setup wizard

Getting started

1. Remove the back cover from your Fetch remote and insert the 2 x AAA batteries supplied. Replace the back cover.
2. Using the power cable supplied, connect your set top box to an available electrical outlet and turn it on.
3. Using the HDMI cable supplied, connect your set top box to an available HDMI port on your TV.
4. To view Free to Air channels through your set top box, disconnect your TV antenna cable from your TV but not from the wall. Instead, connect the free end of the antenna cable to the back of your set top box.
   Please note that if you do not have a TV aerial or you skip this step, you will not be able to access Free to Air channels through your set top box.
5. Next, you'll need to connect your set top box to your broadband modem. These are three ways to do this - select your connection method from the list below to jump to the right instructions:
   • Ethernet cable
   • Power Line Adapter (additional networking hardware purchased separately)
   • Wi-Fi

Mini set top box (any version)

Mighty set top box

Connecting via Ethernet cable

1. Using the Ethernet cable supplied, connect your set top box's INTERNET port to an available Ethernet (LAN) port on your modem.
2. On your TV, switch to viewing the source channel that corresponds with the HDMI port you used to connect your set top box (typically HMDI 1 or HDMI 2) and then proceed with the instructions for the set top box setup wizard.

Connecting via Power Line Adapter

You'll need the Power Line Adapter units you purchased separately. If the Power Line Adapter didn't come with an Ethernet cable, you'll need another Ethernet cable in addition to the one that was supplied with your set top box.

Important: If you are using a double adaptor or power board (not recommended) it must have surge protection and/or noise filtering to function correctly.

1. Use the Ethernet cable supplied to connect one Power Line Adapter (PLA) unit to an available Ethernet (LAN) port on your modem.
2. Plug the PLA unit into a nearby electrical outlet.
3. Use another Ethernet cable to connect the other PLA unit to the INTERNET port on the back of your set top box.
4. Plug the other PLA unit into a nearby electrical outlet. Both electrical outlets must be on the same electrical grid in order for the PLA units to establish a connection with each other. 
   
5. On your TV, switch to viewing the source channel that corresponds with the HDMI port you used to connect your set top box (typically HMDI 1 or HDMI 2) and then proceed with the instructions for the set top box setup wizard.

Connecting via Wi-Fi

1. When you first turn on your set top box and TV, you'll probably see a Connection Problem page because a connection hasn't been set up yet. Use the Fetch remote to select Network settings, then Wi-Fi connection.
2. Select your Wi-Fi network name from the list of available Wi-Fi connections.
3. Use the on-screen keyboard to enter your Wi-Fi password. You can switch between UPPER CASE/lower case by selecting the ABC/abc key to the left of the delete key. Using the on-screen keyboard takes longer than a regular keyboard, but don't worry - your set top box will remember your Wi-Fi password for future connections.
4. Once your Wi-Fi password has been entered, select Next to connect.
5. Once your set top box is successfully connected via Wi-Fi, hit the Menu key on your remote and then proceed with the instructions for the set top box setup wizard.

The set top box setup wizard

1. Your set top box may need to download and install system updates once it has an internet connection. This can take a few minutes - make sure the set top box is not turned off or disconnected during this process. After the update is complete, the set top box will automatically restart.
2. Once your set top box has rebooted, you'll see the welcome page with the list of 8 steps the setup wizard will run through - Introduction, Activation, Fetch Box Name, Set Up Remote, Audio Settings, Parental PIN, Channel Scan and Diagnostics.
3. You'll be using the arrow keys and the paw button on your Fetch remote to move the cursor around on your TV screen and select different options. Select Continue to get started.
4. Use the on-screen keyboard to enter your Fetch activation code - you can switch between UPPER CASE/lower case by selecting the ABC/abc key to the left of the delete key. You'll find your activation code in the email that was sent to the email address you supplied on your application. It can also be found in your Toolbox in My Products > Fetch > Activate your Fetch. If you have multiple set top boxes, be sure to check the set top box's serial number barcode sticker as each activation code is unique.
5. Once your activation code has been entered, select Activate, then Continue.
6. If you'd like, you can set a new name for your set top box. This name is how the set top box will be listed if you check which devices are connected to your network in your modem settings, and it's also useful to distinguish different set top boxes if you purchased additional set top boxes for Multiroom viewing. 
   After renaming your box or leaving it as is, select Continue.
7. If you'd like to use your Fetch remote to control your TV as well as your set top box, select Set up remote now. If not, select Set up later then skip to the next step in these instructions.
   If you chose to set up your remote, select the make of your TV from the list of popular brands or select Can’t find TV type? to open Universal Remote Set-up. Follow the on-screen instructions to get your Fetch remote working with your TV and then select Yes, got it working to finish.
8. Select your desired audio option and then click Continue.
9. The default parental PIN is 0000 - you change it now by pressing the green button on your Fetch remote. Hit the 123… button on your remote to bring up the numbers on your remote keypad and use them to enter the new parental PIN twice before selecting Continue.
10. Your set top box will automatically scan for all available Free to Air channels. Please note that the channel scan will not be successful if you did not connect a Free to Air aerial to the back of your set top box. Once the scan has been completed, select Continue.
11. Your set top box will automatically run through some diagnostic tests. Once the tests are complete, select Finish.
12. Your set top box will reboot with your new configuration. After rebooting, you'll then see the Fetch menu and you can start enjoying your new service.

If you have any trouble getting set up with your Fetch service, please give us a call on 1300 701 006 and we'll be happy to help.

• CLID Blocking
• Call Barring
• Call Forwarding Always, Busy and No Answer
• Call Forwarding Selective
• Call Waiting
• Do Not Disturb
• Voice Mail
• Setup
• Accessing Voice mail
• Call Return
• 3 Way Call

CLID Blocking

CLID Blocking (Calling Line ID Blocking) blocks your phone number from being displayed to the person you’re calling. It is disabled by default.

1. Log in to Toolbox.
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
3. Select Configure enhanced fibre phone from the left-hand column.
4. CLID Blocking can be enabled by setting its toggle switch to ON and then clicking Submit.
5. While CLID Blocking is enabled, you can disable it for a single call by dialing *65 before the number you’re calling.

Call Barring

Call Barring blocks specific types of calls from being made using your phone service. It is disabled by default, but the following barring types are available:

* HRI (High risk international): If you want to get high risk international numbers unbarred, please call us on 13 22 58.

1. Log in to Toolbox.
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
3. Select Configure enhanced fibre phone from the left-hand column.
4. Call Barring can be enabled by setting its toggle switch to ON. Select the type of barring you want from the drop-down menu, and then click Submit. 
   

Call Forwarding Always, Busy and No Answer

Standard call costs apply when any call forwarding features forward a call to a new destination. All call forwarding features are disabled by default.

1. Log in to Toolbox.
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
3. Select Configure enhanced fibre phone from the left-hand column.
4. Open your Call Forwarding options by setting its toggle switch to ON. You then have the following options:
   - Always forward calls
   - When busy, forward calls
   - When unanswered, forward calls
5. Simply enter a destination phone number in the text box next to the desired option. Leaving a text block blank will keep that type of call forwarding disabled.
6. Click Submit to save your settings. 
   

Call Forwarding Selective

Standard call costs apply when any call forwarding features forward a call to a new destination. All call forwarding features are disabled by default.

1. Log in to Toolbox.
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
3. Select Configure enhanced fibre phone from the left-hand column.
4. Open your Call Forwarding options by setting its toggle switch to ON.
5. You'll see Selective call forwarding at the bottom of the box. This feature will immediately forward all calls from up to 2 phone numbers to a different phone number.
6. Click Show Options to expand the Selective call forwarding options. 
   
7. Enter the phone numbers in the Phone 1 and Phone 2 text boxes.
8. Enter the destination phone number in the Selectively forward to text box.
9. Click Submit to save your changes. 

Call Waiting

If someone calls your phone number while you’re on a call, Call Waiting allows you to put someone on hold. Call Waiting is disabled by default.

1. Log in to Toolbox.
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
3. Select Configure enhanced fibre phone from the left-hand column.
4. Call Waiting can be enabled by setting its toggle switch to ON and then clicking Submit.
5. When Call Waiting is enabled, you’ll hear a tone when there is a call waiting. To switch back and forth between the two calls, press the CALL button on your handset and then dial 2.
6. To hang up on the person you’re currently speaking to and switch to the other caller, press the CALL button on your handset and then dial 1.

Do Not Disturb

When Do Not Disturb is enabled, all incoming calls will be immediately forwarded to voice mail. If no voicemail is set up, then callers will hear a busy tone. It is disabled by default.

1. Log in to Toolbox.
2. Select My Products from the top menu bar and then select Phone. If you have multiple phone services, you may need to select the relevant phone number from the Product drop-down menu in the upper right-hand corner.
3. Select Configure enhanced fibre phone from the left-hand column.
4. Do Not Disturb can be enabled by setting its toggle switch to ON, and then clicking Submit.

Voice Mail

Setup

1. Log in to Toolbox.
2. Click My Products in the top menu bar and then select Phone.
3. If you have multiple phone services, you may need to make sure the right number is selected from the Product drop-down menu.
4. Select Configure enhanced fibre phone from the left-hand column.
5. Make sure that the Voice mail toggle switch is set to ON. If you'd prefer to disable voice mail, set this switch to OFF.
6. The default voice mail PIN is 0000. To change this, type a new 4-digit PIN in the text box next to Voice mail PIN.
7. Select the Ring length before diverting to voice mail from the drop-down menu (25, 35 or 45 seconds).
8. You can also choose to forward or copy your voice mail to an email address by setting Voice mail forwarding to ON and entering an email address.

   - Forward will deliver your voice mail to the nominated email address as a .wav sound file. It will not leave a copy in your voicemail box.
   - Copy will send a .wav sound file to your email address, but it will also leave a copy in your voicemail box.

9. Click Submit to save your changes. It may take up to 1 hour for your changes to come into effect. 
   

Accessing Voice mail

1. When you have new voice mail messages, you’ll hear a stuttered tone instead of the normal dial tone when you lift your Fibre Phone handset.
2. To listen to your voice mail using your Fibre Phone handset, dial 101 and then enter your voice mail PIN using the keypad.
3. If you’re using a different phone service to retrieve voice mail left for your Fibre Phone service, call the appropriate number for the state you’re in. Please note that this option is not available in the Northern Territory - please see step 2.

   State	Voice mail number
   ACT	02 6104 9000
   NSW	02 9029 0000
   TAS	03 6294 6000
   VIC	03 9029 0000
   QLD	07 3122 0000
   WA	08 6262 0000
   SA	08 7122 0000

4. Following the prompts, you’ll need to enter your Fibre Phone number and then your voice mail PIN using the keypad.

Call Return

Call Return is a standard feature that does not need to be enabled or disabled. When used, it will dial the last number that called your phone number (it doesn’t matter if the call was answered or not).

1. To use call return, dial *69 on your handset. Standard call costs apply.

3 Way Call

3 Way Call is a standard feature that does not need to be enabled or disabled. It allows you to talk to 2 callers at the same time (conference call).

1. To make a 3 way call, call one of the participants. When the call is answered, press the CALL button on your handset and dial the number of the other participant.
2. Press the CALL button again and then dial 3 to begin the 3 way call. Standard call costs apply.