If you've never logged into Toolbox before, please see An Introduction to Toolbox.

1. Log in to Toolbox and select the broadband service under Select service to manage. 
   
     
2. Select Check Usage. Usage for the current billing period (including a graph to break down daily usage) will be shown by default. 
   
3. To see usage for previous months, change the selection in the See usage from drop-down menu. 
   

This article will explain the following basics for Toolbox, our online account management tool:

• Logging in to Toolbox
• How to navigate the Toolbox layout

Simply follow the steps below, or watch the video:

Logging in to Toolbox

1. Go to Toolbox or select Toolbox on the Menu bar once you’re on the iiNet website.
2. Log in with the username and password for your iiNet account. A one-time passcode will be sent to the mobile number in your account’s contact details.
3. You can retrieve forgotten passwords at https://iinet.net.au/password.
4. If you can't log in or receive the one-time passcode please contact us. After confirming your identity, we can help you access your account.

How to navigate the layout

After logging in, you'll see the default Actions menu on the left-hand side of the page. This menu is divided into four sections.

Section 1 - Account overview

This is a fixed section that lists the following information:

Section 2 - Service management

This section has a drop-down menu that you can use to select which service to manage.

This selection is also displayed in the main window of Toolbox after logging in.

Additional options will display depending on which type of service is selected:

Section 3 - Account management

This is a fixed section that gives you the following options:

Section 4 - Logout button

Use this button to log out after using Toolbox. Logging out is especially important on public or shared computers.

The Logout button is also present in the top right-hand corner of the page.

This article will explain the status lights found on the Arris CM8200 Modem, the default NBN® Connection Box for NBN HFC. If you got NBN before 1 March 2017, you may have an Arris CM820 instead.

Things to note

• Note that ONLINE, DOWNSTREAM and UPSTREAM lights will all FLASH briefly when the Connection Box is powered on. This is a self-test and no action is needed, just wait for the Connection Box to finish booting up.
• If both UPSTREAM and DOWNSTREAM lights are FLASHING but ONLINE light is OFF, there is no connection to the NBN network. Please call us on 13 22 58 for assistance.
• If both UPSTREAM and DOWNSTREAM lights are FLASHING and ONLINE light is ON, a firmware update is in progress. No action is needed - simply wait for the update to complete.

Status lights

On the back

The UNI-D1 port on the back of the Connection Box has LINK lights to indicate cable connection to a computer or router.

• Green: Cable connection detected. If this light is off, try another CAT5e or CAT6 Ethernet cable.
• Yellow: Old CAT5 Ethernet cable is in use - this may not allow throughput of the full speed of your NBN HFC service.

On the front

NBN Co has created a Fair Use Policy to help protect national service quality on the NBN Satellite network.

Please note that this Fair Use Policy enforcement is implemented at a wholesale level, which means it applies to all the NBN Satellite services nationwide including iiNet and any other retail service provider of NBN Satellite services. iiNet does not have the ability to remove or change any speed restrictions that NBN Co applies.

Select one of the links below to jump to a query:

The article will explain the status light found on the NBN® Connection Box supplied for iiNet NBN Satellite services, which may be useful when troubleshooting NBN Satellite connection issues or speed issues.

Status lights

The NBN Satellite Connection Box has just one status light on the front of the modem which changes colours to indicate certain states:

UNI-D Indicator lights

In addition to the main status light, each of the four UNI-D ports on the side of your NBN Satellite Connection Box has a light to to indicate internal Ethernet networking speed. Please note that this is the transmission speed between the NBN Satellite Connection Box and the computer or router connected via Ethernet, not your overall broadband speed.

• If the green light is lit, this indicates a 100/10Mbps internal network speed, meaning a CAT5 Ethernet cable has been used. The light may flash during network activity.
• If the yellow light is lit, this indicates a 1000Mbps internal network speed, meaning a CAT5e or CAT6 Ethernet cable has been used. The light may flash during network activity.
• If both lights are out even though the Ethernet cable is connected at both ends and both devices have power, this may indicate that the UNI-D port is inactive, or a fault with the Ethernet cable. Try another Ethernet cable. If the issue persists or you're not sure which UNI-D port to use, please call us on 13 22 58 for assistance.

This article will explain the meaning of the status lights found on the Arris CM820 Cable Modem, a modem previously supplied for iiNet Cable services.

NBN™ HFC customers who signed up before 1 March 2017 may also have this model as an NBN™ Connection Box.

Status lights

Please note: Budii Lite is no longer compatible with iiNet NBN® FTTB/N connections as of February 2018. Services connected before this date will remain compatible until further notice.

Budii Lite must be running the latest version of its firmware to support NBN FTTB/N broadband.

1. Find the network wall socket in your home. They're most commonly found in the main living room space or bedrooms, but sometimes they're in the kitchen area. It should look something like the photo below.
   
   Note: If If your home has the older 600-series wall sockets (typically the plug is a yellow square with 3 prongs), you’ll need to purchase an adapter that allows you to plug in a modern RJ11 phone cable. These adapters can be bought at all good electronics and computer stores.
   
2. You'll also need an available electric outlet to give your modem power. If you need to use a double-adapter, power board or extension cord this should be okay, but if your modem ever seems to have power issues the first thing you should try is plugging the power supply cable directly into the electrical outlet on the wall.
3. Take the power supply cable and use it to connect the power port to an electrical outlet. You may turn the modem on now or wait until you've finished plugging in the other cables. 
   
4. Take your RJ11 phone cable (the thinner, white/grey cable) and plug it into the grey Internet port. 
   
5. Plug the other end of the RJ11 phone cable directly into the telephony wall socket. Do not use a line filter.
6. If you have a computer nearby that you'd like to connect via Ethernet, take your Ethernet cable and plug one end into any one of the four black LAN ports. Plug the other end of the cable into the computer's Network port.
   
7. Other devices can be connected via WiFi. Budii Lite's default WiFi network will begin broadcasting as soon as it's turned on and has finished booting up. Even if the modem isn't connected to the internet, the WiFi can be used as a local connection between the modem and a computer/WiFi device to access the modem settings.

   The sticker on the back of your modem will have the default WiFi network name (labelled "SSID") and default WiFi password (labelled "WPA") which you can use to identify and connect to the WiFi.

8. Your setup should look something like the example below. 
   
9. Let the modem sit for 10-15 minutes. In most cases, Budii Lite will retrieve your connection settings and set up automatically. Try viewing a website - if it works, you've finished setting up.

   If you can't view a website, don't worry. Continue to the next step to enter the settings manually.

10. On a computer, laptop, tablet or smartphone that's connected to Budii Lite via Ethernet cable (recommended) or WiFi, open your web browser and go to your http://10.1.1.1.
11. Log in with the default password admin.
12. Select 5. Advanced Settings from the top menu bar and then click E. Internet setup & ADSL standard in the left-hand column.
13. Select One in the list of internet configurations. 
    
14. Ensure the following settings are entered:
    
    WAN source ethernet or DSL: DSL
    ADSL username: Your iiNet NBN FTTB/N username
    ADSL password: Your iiNet NBN FTTB/N password
    Protocol: MAC Encapsulated Routing 
    
15. Leave any other settings as default and then click Save Settings.
     
16. Hop on one of your computers or WiFi devices and try to visit a website. If it works, your broadband is up and running! If you can't get online, just give us a call on 13 22 58 and we'll be happy to help.

Select one of the links below to jump to a query:

The article will explain the status lights found on the NBN® Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services, which may be useful when troubleshooting NBN FTTP issues.

It will also show you where to find the Connection Box's Serial Number, which may be required to complete your NBN order.

Lifting the cover

NBN FTTP Connection Boxes may have a plastic cover. To open it, gently prise the bottom of the cover away from the two clips holding it in place at the bottom of the unit and then lift the cover upwards.

Once lifted, the Connection Box will be partially covered by casing, but you will still be able to see the status lights and access the ports as shown below.

Location of Serial Number

You'll see a barcode sticker on the right-hand side of the box. The number next to S/N is the Connection Box's Serial Number, as shown below.

Status lights

Are the lights behaving strangely?

If you're seeing some really unusual behaviour such as the lights for unused UNI-D ports lit or flashing despite having nothing connected, have there been recent lightning storms in your area?

If you suspect the Connection Box, its cabling or other NBN equipment have been affected by a lightning strike, please call us on 13 22 58.

When you move, we can help you relocate your iiNet services to your new address.

The benefits of moving with iiNet

When to contact us about moving house

Once you know the date(s) you’ll be moving out of your current address and into the new one, please lodge a relocation in Toolbox or call us on 1300 541 714.

It's best to get the ball rolling at least 2-3 weeks before your moving date.

Please note: Relocation work that requires a technician to visit your address cannot commence until you have the keys to your new property.

Relocation fees

Save money when you relocate your iiNet broadband

When you relocate your existing iiNet broadband service, you'll pay no contract break fees for your existing contract.

Relocations incur standard broadband activation fees, which vary according to the type of internet being connected at your new address:

^If you are moving to a newly developed NBN™ estate, NBN Co may charge a New Development fee of $300.

Please note: These fees are applicable to Residential services only. Please call 13 86 89 to enquire about relocation for Business services.

Relocation timeframes

*Actual timeframes may differ based on external factors, technician availability and workload.
** If no infrastructure has been previously established at the new address, timeframes are subject to technician availability and installation requirements from our wholesaler. Non-standard installations may attract additional costs from our wholesaler - the technician will be able to quote these costs if applicable.

IMPORTANT: If a previous tenant/owner has left an active phone service at your new address, we may not legally proceed with your relocation until that active service has been cancelled or relocated, or you have supplied us with Proof of Occupancy documents. Learn more.

What should I do with my existing NBN equipment?

• When you move, you should leave any NBN-branded equipment behind, including any power supply cords or other cabling.
• Once it’s been installed, NBN equipment must remain at that address - it won’t work at your new address.
• We’ll make sure you have everything you need at your new place. If any equipment is missing, we’ll help organise a replacement.

Keeping your phone number

You can keep your phone number in the vast majority of cases, except where:

• It's a landline number attached to a specific telephone exchange and you move to an address that’s serviced by a different telephone exchange
• You move to a different geographical call zone/area code, e.g. interstate.

We'll check if keeping your number is possible when you lodge your relocation.

Moving overseas permanently?

Sadly, we can't provide telecommunications services outside of Australia. Please see this advice on closing your account.

For temporary overseas trips, we can help determine if keeping your account active for the duration of your trip would be more convenient and cost-effective than closing your account and re-opening it upon your return.