NBN® setup guides for popular non-iiNet modems are available here.
If your third-party modem still isn't online after you've plugged it in, you may need to configure additional settings listed in this article. Please check the manufacturer's website for support information if you're not sure how to do this.
If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick Setup, simply leave it as the default.
Please note: If you use a third-party modem, your included phone service (and any calls) will not be available.
Select one of the links below to jump to a query:
- NBN® FTTP, FTTC or HFC
- NBN® FTTB/FTTN
- NBN® Wireless
- NBN® Satellite
- ULTRA FTTB
- ULTRA VDSL2
- ULTRA Cable
- Home Wireless Broadband
NBN® FTTP, FTTC or HFC
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE |
| VLAN: | If your NBN plan was activated before March 2023 or you have NBN Phone included in your service*: ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN Tagging: | If your NBN plan was activated before March 2023 or you have NBN Phone included in your service*: ON or Enabled |
| VLAN ID: | If your NBN plan was activated before March 2023 or you have NBN Phone included in your service*: 2 |
| VLAN 802.1p/VLAN Priority: | If your NBN plan was activated before March 2023 or you have NBN Phone included in your service*: 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
*If your NBN plan was activated after March 2023 and does not include an NBN Phone, please turn all VLAN settings OFF.
NBN® FTTB/FTTN
TP-Link modems: If enabling IPTV/VLAN, "Mode" must be set to "Custom" ("NBN Australia" will not work).
D-Link modems: Go to Settings > Internet > PTM and set Interface to "PTM-1". Then in Settings > Internet > IPv4, set PVC to "PTM-1" and VLAN ID to 2.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| DSL Standard/Mode/Modulation: | VDSL2 |
| Connection Type/Mode/WAN Type: | PPPoE |
| VDSL Profile: | 17a Multi Mode |
| VDSL Connection Type: | PTM |
| VLAN: | If your NBN plan was activated before March 2023 or you have NBN Phone included in your service*: ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN/802.1q Tagging: | If your NBN plan was activated before March 2023 or you have NBN Phone included in your service*: ON or Enabled |
| VLAN ID: | If your NBN plan was activated before March 2023 or you have NBN Phone included in your service*: 2 |
| VLAN 802.1p/VLAN Priority: | If your NBN plan was activated before March 2023 or you have NBN Phone included in your service*: 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
| SOS (Save Our Showtime): | Supported^ |
| ROC (Robust Overhead Channel): | Supported^ |
*If your NBN plan was activated after March 2023 and does not include an NBN Phone, please turn all VLAN settings OFF.
^If your modem doesn't currently support SOS-ROC, please check the manufacturer's website to see if a firmware upgrade is available that will enable your modem to support SOS-ROC. You'll find the make and manufacturer of your modem on its barcode sticker.
NBN® Wireless
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE |
| VLAN: | ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN Tagging: | ON or Enabled |
| VLAN ID: | 2 |
| VLAN 802.1p/VLAN Priority: | 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
NBN® Satellite
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE |
| VLAN: | ON or Enabled (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN Tagging: | ON or Enabled |
| VLAN ID: | 2 |
| VLAN 802.1p/VLAN Priority: | 0 (or set VLAN Priority to Disable) |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
ULTRA FTTB
Modems must support VDSL2 or VLAN.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| DSL Standard/Mode/Modulation: | VDSL2 |
| Connection Type/Mode/WAN Type: | PPPoE |
| VDSL Profile: | 17a Multi Mode |
| VDSL Connection Type: | PTM |
| VLAN: | Enabled/on (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN ID: | 2 |
| VLAN 802.1p/VLAN Priority: | 0 (or set VLAN Priority to Disable) |
| Username: | N/A |
| Password: | N/A |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
ULTRA VDSL2
Modems must support VDSL2.
| DSL Standard/Mode/Modulation: | VDSL2 |
| Connection Type/Mode/WAN Type: | PPPoE |
| VDSL Profile: | 17a Multi Mode |
| VLAN: | Enabled/on (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN ID: | 10 |
| Username: | N/A |
| Password: | N/A |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
ULTRA Cable
All ULTRA Cable connections must use the modem that is supplied by us. These modems will auto-configure with all the required settings for ULTRA Cable and your included Netphone service.
Connections using third-party hardware are not supported, however, you may choose to connect your own WiFi router to the Cable Gateway to handle your home WiFi network.
Home Wireless Broadband
All Home Wireless Broadband connections must use the modem that is supplied by us. These modems will auto-configure with all the required settings for Home Wireless Broadband.
Connections using third-party hardware are not possible as your Home Wireless Broadband SIM will not work in other devices.
This article will explain how the different NBN® technologies may be connected to your home, including any requirements for NBN equipment installation.
Select one of the links below to jump to a query:
- Fibre to the Premises (FTTP)
- Fibre to the Building/Node (FTTB & FTTN)
- Fibre to the Curb (FTTC)
- NBN Wireless
- NBN HFC
- NBN Satellite
- Phone services on the NBN
Fibre to the Premises (FTTP)
Fibre optic cable will lead all the way to your premises, terminating at your NBN Utility Box on an outside wall.
The NBN Utility Box (Premises Connection Device) on your outside wall will connect to the NBN Connection Box and the Power Supply Unit installed indoors.
Installation
An NBN installer is required to attend your premises if you don’t already have the equipment shown above. Someone over the age of 18 will need to be present during the length of the appointment.
Here's some recommendations for choosing where your NBN equipment will be installed:
- Within 1.5 metres of an electrical outlet
- In an office or study, or near any existing phone sockets
- A cool, dry, and ventilated area with no sinks or water outlets
- Away from busy areas where it may be knocked or damaged
- A place where the equipment can be easily reached
- A place where you’re not planning any major renovations
Fibre to the Building/Node (FTTB & FTTN)
With Fibre to the Building, fibre optic cable will lead to the building's Main Distribution Frame (MDF), typically in the basement or in a locked telecommunications cabinet. From there, the MDF will connect to the wall socket in your unit via the building's internal copper cabling.
Fibre to the Node connections are similar, but the connection point is a node in your street or a street nearby. Copper cabling will connect from the node to a wall socket inside your premises.
You’ll be able to use the same wall socket that you previously used for traditional copper phone handsets and/or ADSL broadband.
Installation
In most cases an NBN installer won’t be required – the installation work will be performed outside your premises. Sometimes attendance will be required to check connectivity to your premises or if a new copper line or wall socket is required.
Fibre to the Curb (FTTC)
Fibre optic cable will lead to a reverse-powered Distribution Point in a pit or on a pole near the curb in your street. From there, copper cabling will connect to a wall socket inside your premises. In multi-dwelling units such as apartment complexes, this copper cabling may first pass through the building's Main Distribution Frame (MDF), typically in the basement or in a locked telecommunications cabinet.
Your NBN Connection Box will plug into the same wall socket that you previously used for traditional copper phone handsets and/or ADSL broadband. You can connect your iiNet modem to your NBN Connection Box to set up your home WiFi network.
Installation
In most cases an NBN installer won’t be required – the installation work will be performed outside your premises. Sometimes attendance will be required to check connectivity to your premises or if a new copper line or wall socket is required.
NBN Wireless
A fixed antenna on your roof receives a wireless signal from your local NBN Wireless tower.
The NBN Outdoor antenna on your roof will connect to a designated wall outlet for your indoor NBN Connection Box to plug in to.
Installation
An NBN installer is required to attend your premises if you don’t already have the equipment shown above. Someone over the age of 18 will need to be present during the length of the appointment.
Here's some recommendations for choosing where your NBN equipment will be installed:
- Within 1.5 metres of an electrical outlet
- In an office or study, or near any existing phone sockets
- A cool, dry, and ventilated area with no sinks or water outlets
- Away from busy areas where it may be knocked or damaged
- A place where the equipment can be easily reached
- A place where you’re not planning any major renovations
NBN HFC
Fibre cable will lead to a node in your street or a street nearby. Coaxial cabling (Hybrid Fibre Coaxial, that is - hence "HFC") will connect from the node to a Premises Connection Device on the outside wall of your premises. This will lead in to a wall socket inside your premises.
Internal coaxial wiring will run from your Premises Connection Device to a wall socket inside your premises. You’ll be able to use the same wall socket that you previously used for a Cable broadband or Pay TV service. If you have a Pay TV service which uses cable, the wall socket will be fitted with a Cable splitter which will give one port for your NBN Connection Box and one port for your Pay TV service. You can connect your iiNet Cable Gateway to your NBN Connection Box to set up your home WiFi network.
Installation
In most cases an NBN installer won’t be required – the installation work will be performed outside your premises. Sometimes attendance will be required to check connectivity to your premises or if a new copper line or wall socket is required.
NBN Satellite
NBN LTSS (Long Term Satellite Service) is powered by Sky Muster®, a geostationary satellite in orbit above Australia. Sky Muster® transmits a signal between a fixed satellite dish at your premises and the NBN Satellite base station.
Internal wiring will run from the satellite dish mounted on your roof or gutter to a wall socket inside your premises. Your NBN Satellite Connection Box will be connected to this wall socket. You can connect one computer to your Connection Box via Ethernet cable, or you may wish to connect a WiFi router in order to connect multiple devices via Ethernet and WiFi.
Installation
An NBN installer is required to attend your premises if you do not already have NBN LTSS Satellite equipment installed at your address. During the installation, someone over the age of 18 must be present.
The installer will survey your property to determine a suitable location to install your satellite dish. In the event that a non-standard installation is required (e.g. a free-standing mount with cabling leading back to your premises) then the installer will be able to supply a quote for any additional costs that may apply.
Phone services on the NBN
Please note: The included NBN Phone (VoIP) service and any included calls will NOT be available if you choose to use a modem that is not supplied by us.
Home Phone landline services are no longer sold by iiNet. If you have an existing landline number, we can check if it's possible to transfer this number to a VoIP service.
| Technology Type | Fibre Phone | NBN Phone (VoIP) | Mobile |
| NBN FTTP | Included | N/A - Fibre Phone is used | Check Coverage |
| NBN FTTB + FTTN | Not available | Included | Check Coverage |
| NBN HFC / FTTC | Not available | Included | Check Coverage |
| NBN Wireless | Not available | Included | Check Coverage |
| NBN Satellite | Not available | Not available | Check Coverage |
This article will walk you through how to gather diagnostics for an NBN® speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your NBN service.
If you get stuck, please call our friendly Support Team on 13 22 58 and we'll be happy to help.
Select one of the links below to jump to a query:
Before you get started
Testing must be performed on two different devices that are connected according to the following advice, depending on the type of NBN broadband you have:
- For NBN Fibre to the Building/Node/Curb (FTTB/N/C) and NBN HFC, each device should take turns being plugged into any of the LAN ports on your modem, such as the example below.
- For NBN Fibre to the Premises (FTTP) or NBN Wireless, each device should take turns being plugged in to the active port of your NBN Connection Box using an Ethernet cable. The active port is typically the UNI-D 1 port, such as the example below.
Gathering the diagnostics
- Make sure that no additional devices are connected to your network while you are running the test. Background applications such as file sharing, iCloud, One-drive, Dropbox or operating system updates should not be running - please close them and/or allow them to complete before gathering diagnostics.
- Open your web browser and go to https://www.iinet.net.au/internet-products/broadband/speed-test/
- Click Test your internet speed. In the popup window, click GO and let the test run.
- Once the test has completed, click COPY LINK to copy your result link.
- In an email to support@iinet.net.au, include the following information:
Username/Customer ID: (We need either your iiNet broadband username or your iiNet Customer ID to identify your account)
Result links: (Paste your result links from the speed tests)
Devices: (List the type of devices you used for the speed tests) - Ideally, you should repeat steps 1-3 at least three times - each test only needs to be a few minutes apart. Paste the result link from each test into your email once each test is done.
Finishing up
- Once you have completed all of the required tests, please send the email containing your speed test results to support@iinet.net.au. We recommend that you include your iiNet broadband username or your iiNet Customer ID in the email's subject line.
- Once your test results have been received, we can investigate further.
- We'll contact you in the event that we need further information.
Manual testing can be useful for checking the speed of high capacity services such as NBN™ broadband or Cable broadband that require multiple downloads.
Note: Microsoft Edge and Mac Safari browsers are not currently suitable because they do not display the data transfer rate during downloads. Please test using a different browser, or try our speed test tool.
- You should run a speed test using a computer that is connected to your internet service with an Ethernet cable. WiFi connections are typically slower than cable connections because the WiFi signal can get some interference.
- Disconnect any additional computers, gaming consoles, smartphones or tablets from your home network to rule out any data congestion.
- Download this test file.
- A popup box should open and ask if you'd like to Open or Save the file. In some browsers, this may be a popup bar at the bottom of the window. Select Save.
- You should see your file downloading in a progress window. In some browsers, you may need to expand the Downloads window.
In Firefox, click the down arrow icon in the top right corner.
In Microsoft Edge, click the down arrow icon in the top right corner.
In Google Chrome, while the file is downloading, click Show all downloads in the bottom right-hand corner of the screen.
- When approximately half the file has downloaded, and take note of the data transfer rate, such as the examples below.
Firefox
Microsoft Edge
Google Chrome
- For an approximate synchronization rate (line speed), take this data transfer rate and multiply it by 10.
For some high speed connection types, (e.g. NBN100 plans) multiple downloads must be run simultaneously to access the full bandwidth of your connection.
If you have trouble completing your speed test or understanding the results, please call us on 13 22 58 and we'll be happy to give you a hand.
A "high risk call" is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, VoIP phone services are blocked from making high risk calls to certain international destinations by default.
If you attempt to place a call to one of these destinations, you will receive a recorded announcement which says "You are unable to make this call, please contact our customer service department".
How can I make calls to high risk countries?
You will need to call iiNet on 13 22 58, and once your identity has been verified over the phone we will be able to remove this feature from your account. The change will take effect within 2 business days, and then you'll be able to make calls to all international locations.
Current high risk call destinations
| Country | Code |
|---|---|
| ALGERIA | +213 |
| ASCENSION ISLAND | +247 |
| AUSTRIA SHARED COST* | +43820 |
| AUSTRIAN SERVICE | +438 |
| BENIN | +229 |
| BOLIVIA | +591 |
| BOSNIA AND HERZEGOVINA | +387 |
| CAMEROON | +237 |
| CAPE VERDE* | +238 |
| CENTRAL AFRICAN REPUBLIC | +236 |
| CHAD | +235 |
| COMORO ISLAND | +269 |
| CUBA | +53 |
| DEMOCRATIC REPUBLIC OF THE CONGO | +243 |
| DIEGO GARCIA | +246 |
| DJIBOUTI | +253 |
| ECUADOR | +593 |
| EQUATORIAL GUINEA* | +240 |
| ESTONIA | +372 |
| GABON | +241 |
| GAMBIA | +220 |
| GUINEA | +224 |
| GUINEA BISSAU* | +245 |
| HAITI | +509 |
| HONDURAS | +504 |
| LATVIA | +371 |
| LIBERIA | +231 |
| LITHUANIA | +370 |
| MACEDONIA | +389 |
| MADAGASCAR | +261 |
| MALAWI | +265 |
| MALDIVES | +960 |
| MALI | +223 |
| MARTINIQUE* | +596 |
| MAURITANIA | +222 |
| MONACO | +377 |
| MOLDOVA | +373 |
| MOROCCO | +212 |
| NICARAGUA | +505 |
| PALESTINE | +970 |
| REPUBLIC OF THE CONGO | +242 |
| SAINT PIERRE & MIQUELON* | +508 |
| SAO TOME & PRINCIPE* | +239 |
| SATELLITE SYSTEM | +882 |
| SATELLITE881 | +881 |
| SENEGAL | +221 |
| SERBIA | +381 |
| SEYCHELLES | +248 |
| SIERRA LEONE | +232 |
| SOMALIA | +252 |
| SURINAME* | +597 |
| TIMOR-LESTE* | +670 |
| TUNISIA | +216 |
| UGANDA | +256 |
| UK SHARED COST* |
+44844 +44845 |
| UK SPECIAL* |
+4474172 +4474184 +44745222 |
| USA HIGH COST* | +1712432 |
| WALLIS & FUTANA* | +681 |
| ZAMBIA | +260 |
| ZIMBABWE | +263 |
*Call blocking to these countries cannot be removed.
NBN setup guides for popular non-iiNet modems are available here.
If your third-party modem still isn't online after you've plugged it in, you may need to configure additional settings listed in this article. Please check the manufacturer's website for support information if you're not sure how to do this.
If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick Setup, simply leave it as the default.
Select one of the links below to jump to a query:
- NBN® Fibre to the Building or Node (FTTB/FTTN)
- NBN® FTTC or HFC
- NBN® FTTP or FTTH
- NBN® Satellite or Wireless
- ULTRA VDSL2
- ULTRA Cable
NBN® Fibre to the Building or Node (FTTB/FTTN)
Modems must support VDSL2.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| DSL Standard/Mode/Modulation: | VDSL2 |
| Connection Type/Mode/WAN Type: | IPoE or Dynamic IP address |
| VDSL Profile: | 17a Multi Mode |
| Username: | N/A |
| Password: | N/A |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
NBN® FTTC or HFC
If you use a third-party modem, your NBN® phone service (and any calls) will not be available.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| DSL Standard/Mode/Modulation: | Ethernet/WAN |
| Connection Type/Mode/WAN Type: | PPPoE |
| VLAN: | Enabled/on (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN ID: | 2 |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
NBN® FTTP or FTTH
These instructions also apply to non-NBN® Fibre to the Home (FTTH) connections such as OptiComm or RedTrain.
If you use a third-party modem, your included phone service (and any calls) will not be available.
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
IPoE or Dynamic IP address (If this doesn't work, try PPPoE - this setting is required for select locations) |
| Username (required if using PPPoE): | Enter your full username here e.g. example@iinet.net.au |
| Password (required if using PPPoE): | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
NBN® Satellite or Wireless
| Internet Service Provider (ISP): | Other (Do not select "iiNet") |
| Mode/Modulation: | WAN |
| Connection Type/Mode/WAN Type: |
PPPoE |
| Username: | Enter your full username here e.g. example@iinet.net.au |
| Password: | Enter your password (Forgotten password?) |
| DNS: | 203.0.178.191 or 203.215.29.191 |
ULTRA VDSL2
Modems must support VDSL2.
| DSL Standard/Mode/Modulation: | VDSL2 |
| Connection Type/Mode/WAN Type: | PPPoE |
| VDSL Profile: | 17a Multi Mode |
| VLAN: | Enabled/on (or you may need to set the VLAN networking standard, 802.1q) |
| VLAN ID: | 10 |
| Username: | N/A |
| Password: | N/A |
| G.INP: | Enabled |
| G.Vector: | Enabled |
| DNS: | 203.0.178.191 or 203.215.29.191 |
ULTRA Cable
All ULTRA Cable connections must use the modem that is supplied by us. These modems will auto-configure with all the required settings for ULTRA Cable and your included Netphone service.
Connections using third-party hardware are not supported, however, you may choose to connect your own WiFi router to the Cable Gateway to handle your home WiFi network.
The article will explain the meaning of the status lights found on the NBN® Connection Box (indoor unit) used for NBN Wireless services. These lights may help you quickly check on the status of your NBN connection which may be useful when troubleshooting issues.
Status lights
| Light | State | Meaning | |
| POWER | Off | No power supply. All other lights will be off if the Connection Box has no power. | |
| Red | Connection Box is operating on backup battery power and power is low (if a battery has been fitted). | ||
| Green | Connection Box has power. | ||
| Flashing Green | Connection Box is operating on backup battery power (if a battery has been fitted). | ||
| STATUS | Off | Connection Box has no power or is in an unexpected state. | |
| Red | A system fault is detected. | ||
| Flashing Amber | Connection Box is booting up/initialising. | ||
| Green | Connection Box is in test mode. | ||
| Flashing Green | Connection Box is operating normally. | ||
| OUTDOOR UNIT (ODU) | Off | Connection Box has no power or is in an unexpected state. | |
| Red | Connection Box is offline. | ||
| Flashing Red | An error is detected. | ||
| Green | Connection Box is online. | ||
| Flashing Green | Network activity. | ||
| SIGNAL STRENGTH | Off | Connection Box has no power or is offline. | |
| Red | Low signal strength (this is not necessarily a service fault as factors such as local weather can impact signal strength). | ||
| Amber | Medium signal strength. | ||
| Green | High signal strength. | ||
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
If you've forgotten your password, please see How to retrieve a forgotten password.
If you wish to change the password for an additional mailbox (email service), see Change your additional mailbox password.
- Log in to Toolbox and select About Me.
- Under "Change password", select Update password.
- Fill out the form with your Current Password, New Password and Confirm Password. Passwords must meet the requirements in our Password Policy.
- Select Change password to finish.
Note: After changing your email password, you may need to update your password in your email client settings.
New iiNet email addresses are no longer available as of 6 June 2023.
If you’d like to create a new email address, please consider alternative options from other email providers.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
- Log in to Toolbox and select Notifications.
- You'll see a list of notifications. Simply click on a list item to expand it and view its content.
- You can use the Search bar to search for a specific notification, or you may sort notifications in the following ways:
- Date: Sort notifications by most to least recent.
- Description: Sort notifications in alphabetical order according to title.