• VoIP settings
• SIP Servers
• Port Settings
• VoIP IP Addresses to configure firewalls
• IP Address ranges
• Protocols and Ports

VoIP settings

Third-party modem settings will vary. Check the manufacturer's website for a guide on how to change your modem's VoIP settings.

SIP domain:	iinetphone.iinet.net.au
SIP server:	See “SIP servers” table below
Username:	Your VoIP number (no spaces or brackets)
Password:	Your VoIP password
Re-registration time interval:	300 seconds
Codec preference:	G.711 A-Law and/or U-Law (if available) otherwise G.729
DNS:	Use SRV records
Display name:	iinetphone
Proxy IP:	See “SIP servers” table below
Registrar IP:	See “SIP servers” table below

SIP Servers

You should use your state or territory’s SIP server address wherever your modem settings require you to enter the SIP server, Proxy IP or Registrar IP.

ACT:	sip.act.iinet.net.au
NSW:	sip.nsw.iinet.net.au
NT:	sip.nt.iinet.net.au
QLD:	sip.qld.iinet.net.au
SA:	sip.sa.iinet.net.au
TAS:	sip.tas.iinet.net.au
VIC:	sip.vic.iinet.net.au
WA:	sip.wa.iinet.net.au

Port Settings

If temporarily disabling your firewall fixes any Netphone issues, you should make sure that the following ports aren't blocked by the firewall:

• UDP 5060 - This is the default port for Netphone (Mac OSX users with iChat will need to use port 5070 instead)
• UDP 35000-44999
• UDP CPE Port - The port your CPE uses for RTP (e.g. 8000-8001 or 5061)

VoIP IP Addresses to configure firewalls

Please note: This list provides raw information needed for configuring advanced firewalls for business or complex setups.This is usually not required for residential setups.

IP Address ranges

All of the IP addresses below must be added to your firewall configuration to allow VoIP function.

iiNet uses automatic failover to the next available cluster during maintenance and faults, so your equipment must be able to connect all clusters at any time to maintain reliability.

Service/Locations	IP Subnets (CIDR)	IP Network Range
National Services (Session Balancing)	203.173.44.0/24	203.173.44.0 - 203.173.44.255
Brisbane Network (Signalling & Media)	203.55.228.192/26	203.55.228.192 - 203.55.228.255
Sydney SBC Cluster (Signalling & Media)	203.55.231.192/26	203.55.231.192 - 203.55.231.255
Melbourne SBC Cluster (Signalling & Media)	203.55.229.192/26	203.55.229.192 - 203.55.229.255
Adelaide SBC Cluster (Signalling & Media)	203.2.134.0/25	203.2.134.0 - 203.2.134.127
Perth SBC Cluster (Signalling & Media)	203.59.49.0/26	203.59.49.0 - 203.59.49.63
Configuration and Firmware (Business Voice services)	203.55.231.64/27 203.206.62.0/27
DNS Servers (for iiNet Internet Customers)	203.0.178.191 203.215.29.191	203.0.178.191 203.215.29.191
NTP Server (Time Sync) (for iiNet Internet Customers)	203.0.178.191	203.0.178.191

Protocols and Ports

Protocol Name	UDP/TCP	Ports used by Protocol
SIP (VoIP Signalling)	Both UDP & TCP	5060, 5061 & 5070
RTP (VoIP Audio/Video)	UDP Only	15000-49999
DNS	Both UDP & TCP	53
NTP (Time Sync)	UDP Only	123
Configuration and Firmware (Business Voice services)	TCP Only	80 & 443

 

• How to turn IMEI Blocking on
• How to turn IMEI Blocking off

How to turn IMEI Blocking on

1. Just call us on 13 22 58. If you're not the account holder, then get the account holder to call us instead.
2. Your request may take up to 24 hours to complete.
   Note: We also recommend ordering a replacement SIM so you can use your TPG Mobile service in a different phone.

 

How to turn IMEI Blocking off

If you get your phone back, follow these steps:

1. Get your phone's IMEI Number by calling *#06# from your phone. The IMEI Number will be shown on your phone screen.
   An International Mobile Equipment Identity (IMEI) Number is a unique code assigned to your phone. It will also be printed on your phone's barcode sticker or the SIM tray, if your phone has one:
   
2. Call us on 13 22 58. If you're not the account holder, then get the account holder to call us instead.
3. Your request may take up to 24 hours to complete.

• Important facts about International Roaming
• How to turn on International Roaming
• How to turn off International Roaming
• How to use your mobile service while roaming
• How to call someone who's roaming
• Data charges while roaming
• Call charges while roaming
• SMS/MMS charges while roaming
• Alternatives to International Roaming

Important facts about International Roaming

• International roaming is turned on by default for all iiNet Mobile customers from 29 November 2023.
• All International Roaming is charged out of your Prepaid Balance. If you don't have enough Prepaid Balance, you won't be able to use your TPG Mobile service overseas until you top up your Prepaid Balance.
• International Roaming is expensive. In addition to higher rates for calls, SMS/MMS and data, you're also charged for receiving calls and MMS. Rates are subject to change - you can look them up on our website.
• You're responsible for all charges accrued by using your mobile service overseas, just like you are when you’re in Australia.
• International Roaming usage info may take up to 48 hours to reach us, which means you won't see up-to-date mobile usage in Toolbox. To check your usage, just log in and hit Mobile Usage like you would in Australia.
• International Roaming may not be available in some destinations. Mobile data, SMS/MMS, or calls may not work on certain overseas networks, or may not work with your phone because it uses a different frequency.
• Network quality, coverage and capability can vary greatly depending on where you are.
• We recommend using alternatives to International Roaming instead.

 

How to turn on International Roaming

Important: Make sure International Roaming is turned on before you leave Australia. If you need to turn on International Roaming after leaving Australia, please call us on +61 8 9214 2222 from any phone.

1. Make sure that you understand rates applicable in your destination.

2. Log in to Toolbox and hit Settings

3. Set the International Roaming ON/OFF switch to ON.

   

4. Select Enable International Roaming.

   

5. You'll get an email/SMS to confirm that International Roaming is turned on. You can top up your prepaid balance to pay for International Roaming usage.

 

How to turn off International Roaming

Note: If you can't log into Toolbox and you need to turn off International Roaming, please call us on +61 8 9214 2222 from any phone.

1. Log in to Toolbox and hit Settings,

2. Set the International Roaming ON/OFF switch to OFF. You'll get an email/SMS to confirm that International Roaming is turned off.

   

 

How to use your mobile service while roaming

• Once you arrive at your destination, make sure roaming is turned on in your phone settings.

• If International Roaming is turned on, your phone should automatically connect to a compatible network. If not, try restarting your phone. 

• If no network displays, you’ll need to manually select a network carrier. Different network carriers will be available in different destinations.

• To make local calls, simply dial the phone number and include any local area codes.

• To make international calls, including calls to Australia, the dialling code should replace the first zero in the phone number. For example, “08 1234 5678” would be dialled as “+618 1234 5678”.
  
  If the first digit of the phone number is not a zero, then just put the dialling code before the entire phone number.

• To get your voicemail, just dial 121 from your phone.
  
  You can also dial +61414121121 using another phone service and follow the prompts to enter your mobile number and voicemail PIN.

 

How to call someone who's roaming

If you're in Australia: Just call their mobile number as usual.

If you're also outside Australia: Replace the first zero in their mobile number with the Australian dialling code, +61. For example, “04 0123 4567” would be dialled as “+614 0123 4567”.

 

Data charges while roaming

All data is charged in 10kB increments. A data session starts when any internet activity begins on your phone, and ends when:

• you turn your mobile device off;
• turn your data connection off;
• switch to flight mode;
• you lose network reception; or
• your phone hasn't sent or received data for a period of time.

Charges	Zone 1	Zone 2	Zone 3
Data	$0.50 per MB (charged per 10kB)	$1.00 per MB (charged per 10kB)	$15.50 per MB (charged per 10kB)

 

Call charges while roaming

While roaming, all calls are all charged in 60-second increments, with a minimum charge of 60 seconds. This charge also applies if you receive a call while roaming, as it covers the cost of re-routing the call from Australia.

Rates vary according to the Zone you're in, which you can look up on our website.

You won't be charged if you don't answer an incoming call.

Charges	Zone 1	Zone 2	Zone 3
Make and receive a call (per minute) ^	$1.00	$2.00	$4.00
Access Voice Mail 121 or +61 414 121 121 (per minute)	$1.00	$2.00	$4.00
Call iiNet Support on +61 8 9214 2222	$0.00	$0.00	$0.00

 

SMS/MMS charges while roaming

Rates vary according to the Zone you're in, which you can look up on our website.

SMS are the original text message, while MMS includes multimedia like pictures and video.

Charges	Zone 1	Zone 2	Zone 3
Sending an SMS	$0.50	$1.00	$1.00
Receiving an SMS	$0.00	$0.00	$0.00
Sending an MMS	Standard Domestic MMS rate + $0.50 per MB	Standard Domestic MMS rate + $1.00 per MB	Standard Domestic MMS rate + $15.50 per MB

 

Alternatives to International Roaming

• Local SIM: If your phone is unlocked, you can buy a SIM from a local mobile provider when you arrive at your destination.
   
• Travel SIM: You can buy a Travel SIM to use overseas, and some Travel SIMs may let you to pay with Australian dollars. If you're buying a Travel SIM, make sure there's enough time for the SIM to be delivered before you leave Australia. 
   
• Wi-Fi: You can use the internet over Wi-Fi without using your mobile data. To stop mobile data being used, turn off mobile data in your phone settings. Apps like Skype and WhatsApp can also be used to make calls and send messages over Wi-Fi.

 

• Can't send SMS or MMS
• Can't send MMS
• iiNet Mobile APN settings
• iiNet Mobile MMS settings

Can't send SMS or MMS

1. Your service may just be affected by an outage or planned maintenance. You can check the Vodafone network map.
2. Even if you're in the iiNet mobile coverage area, certain locations may have a weak mobile signal, like basements, underground tunnels, or large shopping centres.Try sending an SMS/MMS while outside.
3. Are you trying to SMS/MMS an international mobile number? Some international mobile networks just don't support SMS/MMS. If this is the case, you'll need to use an instant messaging app like Messenger, or email.
   If you know that SMS/MMS works in the destination you're sending it to, then check how the mobile number is dialled or saved in your mobile contacts:
   
   - The dialling code should replace the first zero in a mobile number. For example, a London mobile number "07937123123" should be "+447937123123".
   - If the first digit of the mobile number is not a zero, then just put the dialling code before the entire mobile number.
4. If your handset displays an error message like "No Network", "No Service" or "Select Network", follow this guide to manually select your carrier.
   
   Try sending another SMS/MMS after your carrier is selected.
5. Make sure your phone settings have the SMSC (Short Message Service Centre) or MCN (Message Centre Number) set to "+61415011501".
   
   If you can't find your phone in the Vodafone device guides, check the manufacturer's website or run a Google search for a guide on how to do this.
6. Do you have another phone that fits your iiNet SIM? If you can send SMS/MMS on one phone but not another, the phone that can't send SMS/MMS may be damaged or faulty.
7. Still can’t send SMS? Call us on 13 22 58 for assistance.
   
   If you can send SMS but not MMS, try the steps below.

 

Can't send MMS

If you can send SMS but MMS isn't working, try these steps:

1. Make sure the MMS file size, especially video MMS, doesn't exceed the file size limit allowed by your phone.
   
   You'll usually get a popup on your phone telling you if the file is too big.
2. Make sure mobile data is turned on in your phone settings. If mobile data is off, MMS may not work properly.
   
   Check the manufacturer's website or run a Google search if you're not sure how to do this on your phone.
3. Make sure your phone has the following MMS settings:
   
   APN: live.vodafone.com
   MMSC: http://pxt.vodafone.net.au/pxtsend
   MMS Proxy: 10.202.2.60
   
   If you can't find your phone in the Vodafone device guides, check the manufacturer's website or run a Google search for a guide on how to do this.
4. Still can’t send MMS? Call us on 13 22 58 and we'll help you out.

 

iiNet Mobile APN settings

Most phones will automatically detect your APN based on your SIM, and you won't need (or be able) to adjust these settings.

If your phone asks you to choose from a list of providers, pick Vodafone.

• Name: VF WEB
• APN: live.vodafone.com
• APN type: default
• MCC: 505
• MNC: 3

 

iiNet Mobile MMS settings

Most phones will automatically detect your MMS settings based on your SIM, and you won't need (or be able) to adjust these settings.

• Name: Vodafone AU-MMS
• APN: hos
• APN type: mms
• MMSC: http://pxt.vodafone.net.au/pxtsend
• MMS Proxy: 10.202.2.60
• MMS Port: 8080
• MCC: 505
• MNC: 3

 

• Can't make or receive calls
• Can’t make International calls
• Can’t make premiums calls

Can't make or receive calls

1. iiNet Mobile operates on the Vodafone network. Check for any network maintenance or upgrade in your area on the Vodafone website.
2. Make sure you are inside the network coverage area.
3. Certain locations may prevent a mobile signal, such as basements, underground tunnels, or large shopping centres. Attempt to make a call while outside and/or above ground level.
4. Ensure your mobile phone has power. Depleted batteries may require charging.
5. Make sure that Flight Mode or Airplane Mode is turned off:
    
   - On Android phones, use two fingers to swipe down from the top of the screen and then tap the Flight Mode icon to turn it on or off.
   
   
   - On iPhones, swipe down from the top right of the screen and then tap the Airplane Mode icon to turn it on or off.
   

6. Make sure that Do Not Disturb mode is turned off:
    
   - On Android phones, please follow this guide from Google Support.

   - On iPhones, please follow this guide from Apple Support.

7. Does your phone show "Line 2"? Hold the # key on your phone until a message like “Change Phone Line” comes up on the screen, and then hit OK.
   
   If this doesn't work, check the manufacturer's website for a guide on how to turn off Line 2.
   
   Line 2 is a feature like Call Waiting that is used by some international networks, but it doesn't work in Australia and it will stop you from making calls.
8. If you suspect your phone is faulty due to age and/or wear and tear, we recommend getting another phone for troubleshooting.
9. If your phone displays an error message like "No Network", "No Service" or "Select Network", follow this guide to manually select your carrier.
10. Log into Toolbox and make sure that Call Barring is turned off by following this guide.
11. Attempt to make a call.
12. Power cycle your mobile phone by turning it off for two minutes and then turning it on again.
13. Wait for your phone to reboot, and then check your signal strength.
14. Attempt to make a call.
15. If you still can’t make calls, please use an alternate phone service to call us on 13 22 58 for further assistance. If you don’t have access to a working phone service, please contact us on Live Chat.

 

Can’t make International calls

If you can make local or Standard National calls but can’t call International numbers, try these steps:

1. Log into Toolbox and make sure that Call Barring for Bar All Outgoing International Calls is turned off by following this guide.
2. Make sure that the number is dialled correctly:
   
   - The dialling code should replace the first zero in a mobile number. For example, a London mobile number "07937123123" should be "+447937123123".
   - If the first digit of the mobile number is not a zero, then just put the dialling code before the entire mobile number.
3. Confirm that the number you’re calling isn’t for a High Risk Calling Destination. If you need to call these destinations, please call us on 13 22 58.
4. Some iiNet Mobile plans have a monthly quota for International Minutes, or only include International calls for select destinations.
   
   - You can check your International Minutes in Toolbox by selecting Mobile Usage.
    
   - If you’ve used all your International Minutes or you’re trying to call a destination that isn’t included on your iiNet Mobile plan, you can Top up your Prepaid Balance to make the call. The applicable call rates can be found on the iiNet website.

 

Can’t make premiums calls

Calls to premium rate numbers (e.g. beginning with 19, 1900, 1901 or 1902) are not available on iiNet Mobile. There is no way to enable these calls.