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Turn off your modem at the wall socket.
Wait 60 seconds and turn your modem back on.
When the modem lights have settled into a stable pattern, run a speed test.

If you're testing your speed on a device connected to your modem via WiFi, stand next to your modem to rule out any WiFi signal issues.
Connect to your modem's 5GHz WiFi. This is your WiFi network with 5G at the end of the WiFi name (details can be found on the barcode sticker on your modem - example below).

If your speed test result improves, see our guide on improving WiFi signals.
Unplug all other devices connected to your modem's Ethernet ports.
Turn off or disconnect all other devices connected to your modem's WiFi (except one test device such as a mobile phone).
On the test device, close all apps or programs that are using your broadband connection and turn off any mobile data networks (e.g. 4G).
Run a speed test.

If speed improves on a single device, you may be running more devices or programs than your connection can handle and require more bandwidth.

Check your address on our website to see what faster broadband plans are available at your address.
If your WiFi speed has not improved, factory reset your iiNet modem by following this guide.

Important: A factory reset removes all custom settings including your internet service configuration and any custom WiFi network names and passwords.
Set up your iiNet modem again by following the steps in the setup guide.

Note: For info on how to factory reset and re-set up non-iiNet modems, please contact the modem manufacturer or consult the user guide. NBN Setup guides for a limited number of non-iiNet modems are available here.
If you have an iiNet modem and require further assistance, please call us on 13 22 58.

Please click the links below to view setup guides:

If your modem isn't listed here, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.

Please click the links below to view setup guides:

If your modem isn't listed here, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.

Please click the links below to view setup guides:

If your modem isn't listed here, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.

Why was my payment taken before the due date?

Direct debit payments are taken up to 3 working days before the due date to allow time for the payment to clear.

For same-day invoice payments, please switch your payment method to a credit card in Toolbox, as these payments can process instantly.

Why am I paying in advance?

All iiNet services are billed monthly in advance. Having your service charges covered for a month in advance allows you to change plans or move house with fewer service disruptions due to unpaid bills.

What happens when I change my plan?

When you change your plan:

Any charges you paid in advance for your old plan will be credited back to your account.
You’ll be billed one month in advance at the rate for your new plan instead.
The resulting invoice alignments will be shown on your next invoice.
When downgrading to a cheaper plan, your next invoice may be lower than usual due to the credit you received for your old plan.
When upgrading to a more expensive plan, your next invoice will be higher than usual due to the charges for your new plan.

Why did I get another invoice after a plan upgrade?

When you upgrade your plan, it’s not a simple matter of adding $5, $10 or $20 to your next bill. Our billing system will immediately make an adjustment for the charges in your current billing period.

For example: Say you have a $69.99/mth plan that’s currently paid in advance up to 24 May. If you upgrade to a $74.99/mth plan on 28 April, here’s what the adjustment invoice would look like.

Billing period	Action taken	Example fees on invoice	Description
CURRENT MONTH (27 days pro-rata)	Credit for your old plan from 28 April to 24 May Charge for your new plan for 28 April to 24 May	-$62.13 $66.57	Charges you previously paid for your old plan are credited back from the date of the plan change. This time is then charged at the rate for your new plan.
Total charge on adjustment invoice		$4.44	The adjustment charge of $4.44 accounts for 27 days on the new $74.99 plan (0.89 months x $5/month).

Please note: If you're trying to follow along with a calculator, it's worth noting that our billing system calculates fees right down to the second. It's unlikely that a service would be activated at exactly 12AM, so while a $69.99 plan may cost $2.30 for each full day, less than that would be charged for the day a service was activated.

If you have any questions, please send us an invoice query.

Why have I only been charged for part of a month?

You only get charged for the time you have an active broadband service or a particular plan. If you:

Have a broadband service activated partway through the month; or
Change plans partway through the month;

Then you’ll only be charged for part of the month, instead of the full month.

For more information, including detailed examples, see Understanding Invoice Alignments.

What should I do if I don’t understand a charge on my invoice?

If you have any issues with your iiNet bill, please send us an invoice query.

This article lists nbn hardware compatibility for BYO modems on standard nbn plans.

Whether you’re re-using an nbn modem from a previous provider or purchased one from your local computer/electronics store or leading retailers such as Officeworks and JB Hi-Fi, most nbn modems will work with iiNet nbn. However, there are a few exceptions. We’ve listed requirements and any modems with known compatibility issues here for your convenience.

Your modem must meet these requirements to work on iiNet nbn:

Requirement	Needed for nbn FTTB/N?	Needed for all other nbn types?
nbn compatible modem that is capable of reaching your nbn plan speed	✅	✅*
Support PPPoE connections (Point-to-Point Protocol over Ethernet)	✅	✅
Support connections via Ethernet WAN	❌	✅
Support VDSL2 connections and SOS/ROC	✅	❌

*For high speed nbn plans, see High speed nbn modem requirements.

Note: nbn plans activated before March 2023 must use a modem that supports VLAN tagging.

Select one of the links below to jump to a query:

Modems from previous nbn® providers
Modems purchased independently
Modems previously supplied by iiNet

Modems from previous nbn® providers

In most cases, you'll be able to re-use your nbn modem from your previous nbn provider. However, there are some exceptions which are listed below. We'll provide further updates here as they become available.

Previous nbn provider	Compatible with iiNet nbn?
Telstra	✅
Optus	❌
Dodo	✅
Belong	✅
TPG	✅
Vodafone	✅
Internode	✅

Modems purchased independently

Most nbn-ready modems purchased within the past few years will work with our nbn services. We've listed any modems with known compatibility issues here.

Note: You can find the make and model of your modem on its barcode sticker.

Manufacturer	Modem	nbn FTTB/N	All other nbn types
Amazon	Eero 6	❌	✅*
Amazon	Eero Pro 6	❌	✅*
ASUS	AC1200	✅	❌
ASUS	AC1500	✅	❌
ASUS	DSL-AC68U	✅	❌
ASUS	RT-AC68U	❌	✅
AVM	Fritz!Box 7390	❌	✅
AVM	Fritz!Box 7490	❌	✅
D-Link	AC1750	❌	✅
D-Link	COVR-1102	❌	✅
D-Link	Exo AC1900	❌	✅
Netgear	D6400	❌	✅
Netgear	Orbi RBK50	❌	✅
Netgear	R6020	❌	✅
Netgear	R6120	❌	✅
Netgear	RAX80	❌	✅
Netgear	RAX120	❌	✅
TP-Link	AX6000	❌	✅
TP-Link	Archer AX10	❌	✅

*Amazon Eero 6/Eero 6 Pro requires minimum software version eeroOS v6.6.1 and eero App version 6.13.0.

Modems previously supplied by iiNet

All modems currently supplied by iiNet are compatible with our nbn services. Older modems are not compatible or are no longer compatible due to updated requirements. Modems which are only compatible with some types of nbn are listed here.

Modem	nbn FTTB/N	nbn FTTC & nbn HFC	nbn FTTP & nbn Wireless	nbn Satellite
Budii or Budii Lite	❌	❌	✅	✅
NetComm NB16WV-02	❌	✅	✅	✅
Huawei HG659	✅	✅	✅	❌
TG-1 Broadband Gateway	❌	✅	✅	✅
TG-789 Broadband Gateway	❌	✅	✅	✅
TP-Link VR1600v	✅	✅	✅	✅

Please click the links below to view setup guides:

If your modem isn't listed here, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.

Please follow the steps below to set up your Netgear Nighthawk D7000.

Ensure your nbn Connection Box is turned on.
Plug an Ethernet cable from the UNI-D 1 port on your nbn Connection Box into the red Internet port on your Nighthawk.
Note: If UNI-D 1 doesn't work, try each UNI-D port.
Plug in the power cable and turn your Nighthawk on using the Power On-Off button.
Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://www.routerlogin.net in your browser.
Log in with your Nighthawk username and password. By default these are:
Username: admin
Password: password
On the home screen, click Advanced.
Click Setup.
Click Advanced Setup.
Click WAN Setup.
Select Must use Ethernet WAN from the WAN Preference drop down.
Click Apply.
Click Basic.
Click Internet.
Select Australia from the Country drop down.
Select Other from the ISP drop down.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Tick the checkbox next to Use VLANID.
- Enter 2 in the text box next to Use VLANID.
- Enter 0 (zero) in the Priority text box.
Click Yes under Does your Internet connection require a login?
Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
Enter your iiNet username and password.
Leave the other settings as they are and click Apply.

Your Netgear Nighthawk should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk D7000.

Ensure your nbn Connection Device (NCD) is turned on.
Plug an Ethernet cable from the UNI-D 1 port or 2.5G port on your NCD into the red Internet port on your Nighthawk.
Plug in the power cable and turn your Nighthawk on using the Power On-Off button.
Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://www.routerlogin.net in your browser.
Log in with your Nighthawk username and password. By default these are:
Username: admin
Password: password
On the home screen, click Advanced.
Click Setup.
Click Advanced Setup.
Click WAN Setup.
Select Must use Ethernet WAN from the WAN Preference drop down.
Click Apply.
Click Basic.
Click Internet.
Select Australia from the Country drop down.
Select Other from the ISP drop down.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Tick the checkbox next to Use VLANID.
- Enter 2 in the text box next to Use VLANID.
- Enter 0 (zero) in the Priority text box.
Click Yes under Does your Internet connection require a login?
Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
Enter your iiNet username and password.
Leave the other settings as they are and click Apply.

Your Netgear Nighthawk should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netgear Nighthawk D7000.

Ensure your nbn Connection Device is turned on.
Plug an Ethernet cable from the yellow Gateway port on your nbn Connection Device into the red Internet port on your Nighthawk.
Plug in the power cable and turn your Nighthawk on using the Power On-Off button.
Connect a device to your Nighthawk via WiFi or Ethernet cable and go to http://www.routerlogin.net in your browser.
Log in with your Nighthawk username and password. By default these are:
Username: admin
Password: password
On the home screen, click Advanced.
Click Setup.
Click Advanced Setup.
Click WAN Setup.
Select Must use Ethernet WAN from the WAN Preference drop down.
Click Apply.
Click Basic.
Click Internet.
Select Australia from the Country drop down.
Select Other from the ISP drop down.
If your nbn plan was activated before 1 March 2023 or you have nbn Phone included in your service, more settings are needed:
- Tick the checkbox next to Use VLANID.
- Enter 2 in the text box next to Use VLANID.
- Enter 0 (zero) in the Priority text box.
Click Yes under Does your Internet connection require a login?
Select PPPoE (PPP over Ethernet) from the Encapsulation drop down.
Enter your iiNet username and password.
Leave the other settings as they are and click Apply.

Your Netgear Nighthawk should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.