Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

 

Choose your modem to get started:

Picture Modem
Wi-Fi Max modem
 Wi-Fi Max Modem (HWG2025)
VX420-G2V Modem
 VX420-G2V Modem
Smart Modem Gateway
 Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
TP-Link VR1600v modem
 TP-Link VR1600v
TG-789 Broadband Gateway
 TG-789 Broadband Gateway
TG-1 Broadband Gateway
 iiNet modem not listed here?
See Guides for older modems.
BYO Modem
 Don't have an iiNet modem?
See our BYO modem guide.

 

How to plug in your Wi-Fi Max Modem for nbn Wireless 

Set up with the My Internet Connect app

You can download the My Internet Connect App (Android / iOS). Don't want to use the app? You can set up without the app instead.

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You may already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
  3. Open the App and follow the prompts until you get to Check your modem status.
  4. Use the power cable to connect your modem's Power port to a power outlet, then press your modem’s ON/OFF button.
  5. Click Next to Connect to your modem’s Wi-Fi. You have 2 options:
    • Click Open Camera to scan the QR code on your modem's barcode sticker.
    • Click Enter Your Wi-Fi Password to follow the instructions to connect the Wi-Fi, then press Next.
  6. Follow these steps:
    • Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
    • Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
    • Take a break for 20 minutes while your modem runs through an automatic setup.
    • Wait for the light on the front of your modem to turn solid green.
    • Click Done to continue.
  7. You’ll be prompted to enter the Login Password found on on your modem's barcode sticker. Once entered, click Remember Password, then Login. You’ll be prompted to Change the Login Password, or Skip to continue.

    If you change the Login Password, make sure you save it somewhere secure so you can easily access it later.
    My Internet Connect app - WAN Setup
  8. Allocate a name for your modem or click Skip to continue.
  9. Connect your devices. If you have extra Ethernet cables, you can connect 2 devices to your modem’s yellow LAN ports. 
     
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max barcode sticker
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.
  10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
     
    If you want to change your Wi-Fi name or password, use this guide.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

Set up without the My Internet Connect app

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You may already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, then press your modem’s ON/OFF button.
  4. Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
  5. Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
    Wi-Fi Max nbn Wireless plugin - from base to top, modem ports are Power, ON/OFF button, LAN 2, LAN 1, 2.5G WAN, Reset button, WPS Pair button, Phone, DSL.
  6. Take a break for 20 minutes while your modem runs through an automatic setup.
  7. Check the light on the front your modem. If it’s solid green, you're online and you can can start connecting your devices. 
     
    No green light? Call us on 13 22 58 and we can help you out.
  8. Connect your devices. If you have extra Ethernet cables, you can connect 2 devices to your modem’s yellow LAN ports. 
     
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max barcode sticker
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.
  9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
     
    If you want to change your Wi-Fi name or password, use this guide.
  10. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your VX420-G2V Modem for nbn Wireless

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You may already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, then press your modem’s ON/OFF button.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
  5. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide. 
    VX420-G2V barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    VX420-G2V nbn Wireless plugin - from left to right, VX420-G2V ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button, ON/OFF button, Power.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your Smart Modem Gateway (VX420-G2H) for nbn Wireless 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You may already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, then press your modem’s ON/OFF button.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
  5. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    Smart Modem Gateway lights - from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    Smart Modem Gateway barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    Smart Modem Gateway nbn Wireless plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button above ON/OFF button, Power.
  11. You're now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your VX220-G2V Modem for nbn Wireless

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You may already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, then press your modem’s ON/OFF button.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
  5. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
     
    No blue light? Call us on 13 22 58 and we can help you out.
    VX220-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WPS, WAN, LAN1, LAN2, LAN3, LAN4, Phone, USB.
  7. You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX220-G2V Modem barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    VX220-G2V nbn Wireless plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Power. The right side of the modem has an ON/OFF button and Reset button.
  11. You’re now good to go.

    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your TP-Link VR1600v for nbn Wireless

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You may already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, then press your modem’s ON/OFF button.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port.
  5. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VR1600V lights - from left to right: Power, DSL, Internet, 2.4G, 5G, WPS, Phone1, Phone2, WAN, LAN1, LAN2, LAN3, LAN4, USB.
  7. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VR1600v barcode sticker
  8. We recommend connecting over the 5GHz Wi-Fi channel for faster performance. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s grey Phone 1 port.
    VR1600v Modem nbn Wireless plugin - from left to right, modem ports are DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Phone 2, Phone 1, Power, Reset button above Power button.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

​ 

TG-789 Broadband Gateway

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your nbn Connection Box (NCB) – this will be connected to the wall socket for your nbn Wireless antenna. You may already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, then press your modem’s ON/OFF button.
  4. Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
  5. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    TG-789 modem lights, from left to right: Status, WAN, Internet, Wireless 2.4, Wireless , WPS, Ethernet, USB, phone, Wireless On/Off button.
  7. You'll find the default Wi-Fi Network name and password (Wireless Key) on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    TG-789 barcode sticker example - WiFi details
  8. We recommend connecting over the 5GHz Wi-Fi channel for faster performance. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone 1 port.
    TG-789 nbn Wireless plugin - from left to right, modem ports are Phone1, Phone 2, DSL, LAN1, LAN2, LAN3, LAN4, WAN, Power, Power button, Reset button.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

If your nbn HFC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

 

  1. Your service may just be affected by an outage or planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network Status page.

    If there is an outage or planned maintenance, the results will give you an estimated fix time.

  2. Log into Toolbox and run an nbn service test.

    If the nbn service test identifies an issue, we’ll contact you.

  3. Do you have any devices connected to your modem with an Ethernet cable? If these devices stay connected when devices on Wi-Fi drop out, switch to troubleshooting Wi-Fi Dropouts.

  4. Find your nbn modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.

    You’ll need to replace any broken or chewed cables.

    VR1600v Modem nbn HFC plugin - from left to right, modem ports are DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Phone 2, Phone 1, Power, Reset button above Power button.
  5. Still getting dropouts? Please call us on 13 22 58 and we’ll help you. Take note of the Serial Number (S/N) and CMAC Number on your nbn Connection Device's barcode sticker because we'll need these details to investigate further.

    Arris CM8200 (supplied before 1 October 2024)
    Arris CM8200 Barcode sticker

     
    Arris CM3500 (supplied after 1 October 2024)
    Arris CM3500 barcode sticker

If your iiNet nbn HFC service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

 

 

  1. Your service may just be affected by an outage or planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network Status page.

    If there is an outage or planned maintenance, the results will give you an estimated fix time.

  2. If you have a phone with mobile data, use it to run an nbn service test in Toolbox.

    If the nbn service test identifies an issue, we’ll contact you.

  3. Find your nbn modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.

    You’ll need to replace any broken or chewed cables. If you have an advanced setup with a network switch, it must be plugged into a router instead of directly into the nbn Connection Box (NCB).

    Wi-Fi Max nbn HFC plugin - from base to top, modem ports are Power, ON/OFF button, LAN 2, LAN 1, 2.5G WAN, Reset button, WPS Pair button, Phone, DSL.

  4. Turn off the power outlets for your modem and NCB for at least 10 seconds.

  5. Turn the outlets back on and wait for your modem’s Internet light to come on, then see if you can visit a website.

    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  6. Do you have any devices connected to your modem with an Ethernet cable? If these devices can visit a website but devices on Wi-Fi can’t, switch to troubleshooting Wi-Fi No Connection.
  7. If you can view websites on some devices but not others, even when they’re both connected the same way, you may need to fix some browser settings. Check out our guide on Browsing issues.

  8. Still can't get online? Please call us on 13 22 58 and we’ll help you. Take note of the Serial Number (S/N) and CMAC Number on your NCB's barcode sticker because we'll need these details to investigate further.

    Arris CM8200 (supplied before 1 October 2024)
    NBN HFC Serial and CMAC
     
    Arris CM3500 (supplied after 1 October 2024)
    Arris CM3500 barcode sticker

If your iiNet nbn HFC service is running slowly, these steps will help you identify the issue.

 

  1. Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network Status page.

    If there is planned maintenance, the results will give you an estimated fix time.

  2. If you have a phone with mobile data, use it to run an nbn service test in Toolbox.

    If the nbn service test identifies an issue, we’ll contact you.

  3. Find your nbn modem and turn off its power outlet for at least 10 seconds.

  4. Turn the outlet back on and wait for your modem’s Internet light to come on, then run a speed test.

  5. Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on Wi-Fi are slow, switch to Troubleshooting Wi-Fi speed.

  6. Make sure that the device you’re using to run speeds tests is the only one connected to your modem. Unplug all other devices from your modem’s Ethernet ports and turn off other devices that are connected to the Wi-Fi.

  7. On your one device, close all other apps using the internet, then run a speed test.

  8. If your speed has improved on a single device, you may need to upgrade your nbn plan to get enough bandwidth to support more apps or devices.

    You can change your plan in Toolbox or call us on 13 19 17.

  9. Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them.

    Older Cat5 Ethernet cables are not recommended for nbn services. You’ll need to replace any broken or chewed cables.

  10. Run a scan on your antivirus/anti-malware software. If your software includes any firewalls, temporarily disable them and run a speed test to see if they’re slowing down your internet.

    If any infections are detected, make sure they are quarantined and removed. Contact your software’s Customer Support if you need help.

  11. Still getting slow speeds? Please call us on 13 22 58 and we’ll help you.

 

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. 

 

Choose your modem to get started:

Picture Modem
Wi-Fi Max modem
 Wi-Fi Max Modem (HWG2025)
VX420-G2V Modem
 VX420-G2V Modem
Smart Modem Gateway
 Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
TP-Link VR1600v modem
 TP-Link VR1600v
TG-789 Broadband Gateway
 TG-789 Broadband Gateway

TG-1

 iiNet modem not listed here?
See Guides for older modems.
BYO Modem
 Don't have an iiNet modem?
See our BYO modem guide.

 

How to plug in your Wi-Fi Max Modem for nbn HFC

Set up with the My Internet Connect app

You can download the My Internet Connect App (Android / iOS). Don't want to use the app? You can set up without the app instead.

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Open the App and follow the prompts until you get to Check your modem status.
  4. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.

    Your NCB should already be connected to a power outlet - if not, plug it in.
  5. Click Next to Connect to your modem’s Wi-Fi. You have 2 options:
    • Click Open Camera to scan the QR code on your modem's barcode sticker.
    • Click Enter Your Wi-Fi Password to follow the instructions to connect the Wi-Fi manually, then press Next to continue.
  6. Follow these steps:
    • Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port or 2.5G port.
       
      NCBs with 2.5G ports were supplied from 1 October 2024.
    • Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
    • Take a break for 20 minutes while your modem runs through an automatic setup.
    • Wait for the light on the front of your modem to turn solid green.
    • Click Done to continue.
  7. You’ll be prompted to enter the Login Password found on on your modem's barcode sticker. Once entered, click Remember Password, then Login. You’ll be prompted to Change the Login Password, or Skip to continue.

    If you change the Login Password, make sure you save it somewhere secure so you can easily access it later.
    My Internet Connect app - WAN Setup
  8. Allocate a name for your modem or click Skip to continue.
  9. Connect your devices. If you have extra Ethernet cables, you can connect 2 devices to your modem’s yellow LAN ports. 
     
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max barcode sticker
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.
  10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
     
    If you want to change your Wi-Fi name or password, use this guide.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

Set up without the My Internet Connect app

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
    Wi-Fi Max nbn HFC plugin - from base to top, modem ports are Power, ON/OFF button, LAN 2, LAN 1, 2.5G WAN, Reset button, WPS Pair button, Phone, DSL.
  6. Allow 20 minutes for it to boot up and configure automatically.
  7. Check the light on the front your modem. If it’s solid green, you can start connecting your devices and getting online. 
     
    No green light? Give us a call us on 13 22 58 and we'll help you out.
  8. Connect your devices. If you have extra Ethernet cables, you can connect 2 devices to your modem’s yellow LAN ports. 
     
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max barcode sticker
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.
  9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
     
    If you want to change your Wi-Fi name or password, use this guide.
  10. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your VX420-G2V Modem for nbn HFC

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide. 
    VX420-G2V barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    VX420-G2V nbn HFC plugin - from left to right, VX420-G2V ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button, ON/OFF button, Power.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities..

 

How to plug in your Smart Modem Gateway (VX420-G2H) for nbn HFC

 
Note for video: If you got your NCB after 1 October 2024, you'll have a different model with a 2.5G port instead of a UNI-D1 port.

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    Smart Modem Gateway lights - from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    Smart Modem Gateway barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    Smart Modem Gateway nbn HFC plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button above ON/OFF button, Power.
  11. You're now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

  

Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:

  1. Restart your modem.
  2. Make sure your modem is plugged in correctly for nbn.
  3. Contact us if the issue persists as we may need to investigate.
Smart Modem Gateway lights, from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN 1, LAN 2, LAN 3, LAN 4, Phone, WPS, USB.

 

How to plug in your VX220-G2V Modem for nbn HFC

 
Note for video: If you got your NCB after 1 October 2024, you'll have a different model with a 2.5G port instead of a UNI-D1 port.

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
     
    No blue light? Call us on 13 22 58 and we can help you out.
    VX220-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WPS, WAN, LAN1, LAN2, LAN3, LAN4, Phone, USB.
  7. You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX220-G2V Modem barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    VX220-G2V nbn HFC plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Power. The right side of the modem has an ON/OFF button and Reset button.
  11. You’re now good to go.

    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your TP-Link VR1600v for nbn HFC

 
Note for video: If you got your NCB after 1 October 2024, you'll have a different model with a 2.5G port instead of a UNI-D1 port.

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's blue WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VR1600V lights - from left to right: Power, DSL, Internet, 2.4G, 5G, WPS, Phone1, Phone2, WAN, LAN1, LAN2, LAN3, LAN4, USB.
  7. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VR1600v barcode sticker
  8. We recommend connecting over the 5GHz Wi-Fi channel for faster performance. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s grey Phone 1 port.
    VR1600v NBN HFC plguin
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your TG-789 Broadband Gateway for nbn HFC 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket and nbn Connection Box (NCB) – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the NCB and power outlet.
     
    If your NCB is missing, please call us on 1300 634 515.
  3. Use the power cable to connect your modem's Power port to a power outlet and press your modem’s ON/OFF button.
     
    Your NCB should already be connected to a power outlet - if not, plug it in.
  4. Use the Ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port or 2.5G port.
     
    NCBs with 2.5G ports were supplied from 1 October 2024.
  5. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    TG-789 modem lights, from left to right: Status, WAN, Internet, Wireless 2.4, Wireless , WPS, Ethernet, USB, phone, Wireless On/Off button.
  7. You'll find the default Wi-Fi Network name and password (Wireless Key) on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    TG-789 barcode sticker example - WiFi details
  8. We recommend connecting over the 5GHz Wi-Fi channel for faster performance. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone 1 port.
    TG-789 nbn HFC plugin - from left to right, modem ports are Phone1, Phone 2, DSL, LAN1, LAN2, LAN3, LAN4, WAN, Power, Power button, Reset button.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

If your iiNet nbn FTTB/N service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

 

  1. Your service may just be affected by an outage or planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network Status page.

    If there is an outage or planned maintenance, the results will give you an estimated fix time.

  2. Log into Toolbox and run an nbn service test.

    If the nbn service test identifies an issue, we’ll contact you.

  3. Do you have any devices connected to your modem with an Ethernet cable? If these devices stay connected when devices on Wi-Fi drop out, switch to troubleshooting Wi-Fi Dropouts.

  4. Find your nbn modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.

    You’ll need to replace any broken or chewed cables. Line filters that were used for ADSL broadband must not be used for nbn.

    VR1600v Modem nbn FTTB/N plugin - from left to right, modem ports are DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Phone 2, Phone 1, Power, Reset button above Power button.
  5. Still getting dropouts? Please call us on 13 22 58 and we’ll help you.

 

If your iiNet nbn FTTB/N service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

 

 

  1. Your service may just be affected by an outage or planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network Status page.

    If there is an outage or planned maintenance, the results will give you an estimated fix time.

  2. If you have a phone with mobile data, use it to run an nbn service test in Toolbox.

    If the nbn service test identifies an issue, we’ll contact you.

  3. If you think an incompatible modem has been plugged in at your place, please call us on 13 22 58 so we can get your connection unblocked. If an incompatible modem is detected, nbn® will block a connection to stop wider network issues.

    All iiNet modems are white-listed with nbn®.

  4. Find your nbn modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.

    You’ll need to replace any broken or chewed cables.

    VR1600v Modem nbn FTTB/N plugin - from left to right, modem ports are DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Phone 2, Phone 1, Power, Reset button above Power button.

  5. Turn off your modem’s power outlet for at least 10 seconds.

  6. Turn the outlet back on and wait for your modem’s Internet light to come on, then see if you can visit a website.

  7. Do you have any devices connected to your modem with an Ethernet cable? If these devices can visit a website but devices on Wi-Fi can’t, switch to troubleshooting Wi-Fi No Connection.

    ">
  8. If you can view websites on some devices but not others, even when they’re both connected the same way, you may need to fix some browser settings. Check out our guide on Browsing issues.

  9. Still can't get online? Please call us on 13 22 58 and we’ll help you.

If your iiNet nbn FTTB/N service is running slowly, these steps will help you identify the issue.

 

 

  1. Your service may just be affected by planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network Status page.

    If there is planned maintenance, the results will give you an estimated fix time.

  2. If you have a phone with mobile data, use it to run an nbn service test in Toolbox.

    If the nbn service test identifies an issue, we’ll contact you.

  3. Find your nbn modem and turn off its power outlet for at least 10 seconds.

  4. Turn the outlet back on and wait for your modem’s Internet light to come on, then run a speed test.

  5. Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on WiFi are slow, switch to Troubleshooting WiFi speed.

  6. Make sure that the device you’re using to run speeds tests is the only one connected to your modem. Unplug all other devices from your modem’s Ethernet ports and turn off other devices that are connected to the WiFi.

  7. On your one device, close all other apps using the internet, then run a speed test.

  8. If your speed has improved on a single device, you may need to upgrade your nbn plan to get enough bandwidth to support more apps or devices.

    You can change your plan in Toolbox or call us on 13 19 17.

  9. Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them.

    Older Cat5 Ethernet cables are not recommended for nbn services. You’ll need to replace any broken or chewed cables.

  10. Run a scan on your antivirus/anti-malware software. If your software includes any firewalls, temporarily disable them and run a speed test to see if they’re slowing down your internet.

    If any infections are detected, make sure they are quarantined and removed. Contact your software’s Customer Support if you need help.

  11. Still getting slow speeds? Please call us on 13 22 58 and we’ll help you.

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. 

 

Choose your modem to get started:

Picture Modem
Wi-Fi Max modem
 Wi-Fi Max Modem (HWG2025)
VX420-G2V Modem
 VX420-G2V Modem
Smart Modem Gateway
 Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
TP-Link VR1600v modem
 TP-Link VR1600v
TG-789 Broadband Gateway
 TG-789 Broadband Gateway

TG-1

 iiNet modem not listed here?
See Guides for older modems.
BYO Modem
 Don't have an iiNet modem?
See our BYO modem guide.

 

How to plug in your Wi-Fi Max Modem for nbn FTTB/N

Set up with the My Internet Connect app

You can download the My Internet Connect App (Android / iOS). Don't want to use the app? You can set up without the app instead.

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you may already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Open the App and follow the prompts until you get to Check your modem status.
  4. Use the power cable to connect you modem's Power port to a power outlet, turn it on, then press your modem’s ON/OFF button. 
  5. Click Next to Connect to your modem’s Wi-Fi. You have 2 options:
    • Click Open Camera to scan the QR code on your modem's barcode sticker.
    • Click Enter Your Wi-Fi Password to follow the instructions to connect the Wi-Fi manually, then press Next to continue.
  6. Follow these steps:
    • Use the phone cable to connect your modem’s grey DSL port to your phone wall socket. 
    • Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
    • Take a break for 20 minutes while your modem runs through an automatic setup.
    • Wait for the light on the front of your modem to turn solid green.
    • Click Done to continue.
  7. You’ll be prompted to enter the Login Password found on on your modem's barcode sticker. Once entered, click Remember Password, then Login. You’ll be prompted to Change the Login Password, or Skip to continue.

    If you change the Login Password, make sure you save it somewhere secure so you can easily access it later.
    My Internet Connect app - DSL Setup
  8. Allocate a name for your modem or click Skip to continue.
  9. Connect your devices. If you have extra Ethernet cables, you can connect 2 devices to your modem’s yellow LAN ports. 
     
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max barcode sticker
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.
  10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
     
    If you want to change your Wi-Fi name or password, use this guide.
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

Set up without the My Internet Connect app

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you may already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, turn it on, then press your modem’s ON/OFF button.
  4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
  5. Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
    Wi-Fi Max nbn FTTB/N lugin - from base to top, modem ports are Power, ON/OFF button, LAN 2, LAN 1, 2.5G WAN, Reset button, WPS Pair button, Phone, DSL.
  6. Take a break for 20 minutes while your modem runs through an automatic setup.
  7. Check the light on the front your modem. If it’s solid green, you're online and you can can start connecting your devices. 
     
    No green light? Call us on 13 22 58 and we can help you out.
  8. Connect your devices. If you have extra Ethernet cables, you can connect 2 devices to your modem’s yellow LAN ports. 
     
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max barcode sticker
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.
  9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
     
    If you want to change your Wi-Fi name or password, use this guide.
  10. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your VX420-G2V Modem for nbn FTTB/N

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you may already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, turn it on, then press your modem’s ON/OFF button.
  4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
  5. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide. 
    VX420-G2V barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    VX420-G2V NBN FTTB/N plugin
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your Smart Modem Gateway (VX420-G2H) for nbn FTTB/N

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you may already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, turn it on, then press your modem’s ON/OFF button.
  4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
  5. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    Smart Modem Gateway lights - from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    Smart Modem Gateway barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    Smart Modem Gateway nbn FTTB/N plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button above ON/OFF button, Power.
  11. You're now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:

  1. Restart your modem.
  2. Make sure your modem is plugged in correctly for nbn.
  3. Contact us if the issue persists as we may need to investigate.
Smart Modem Gateway lights, from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN 1, LAN 2, LAN 3, LAN 4, Phone, WPS, USB.

 

How to plug in your VX220-G2V Modem for nbn FTTB/N

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you may already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, turn it on, then press your modem’s ON/OFF button.
  4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
  5. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
     
    No blue light? Call us on 13 22 58 and we can help you out.
    VX220-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WPS, WAN, LAN1, LAN2, LAN3, LAN4, Phone, USB.
  7. You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX220-G2V Modem barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone port.
    VX220-G2V nbn FTTB/N plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Power. The right side of the modem has an ON/OFF button and Reset button.
  11. You’re now good to go.
     
  12. If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your TP-Link VR1600V Modem for nbn FTTB/N

 

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you may already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, turn it on, then press your modem’s Power button.
  4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
  5. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    VR1600V lights - from left to right: Power, DSL, Internet, 2.4G, 5G, WPS, Phone1, Phone2, WAN, LAN1, LAN2, LAN3, LAN4, USB.
  7. You'll find the default Wi-Fi name (SSID) and Wireless Password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    TP-Link VR1600v barcode sticker example - WiFi details
  8. We recommend connecting over the 5GHz Wi-Fi channel for faster performance. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s grey Phone 1 port.
    NBN FTTB/N Diagram
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

How to plug in your TG-789 Broadband Gateway for nbn FTTB/N

  1. Wait for a message from us asking you to plug in your nbn modem. We need to get your connection ready on our side first.
  2. Find your phone wall socket – you may already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
  3. Use the power cable to connect your modem's Power port to a power outlet, turn it on, then press your modem’s Power button.
  4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
  5. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 13 22 58 and we can help you out.
    TG-789 modem lights, from left to right: Status, WAN, Internet, Wireless 2.4, Wireless , WPS, Ethernet, USB, phone, Wireless On/Off button.
  7. You'll find the default Wi-Fi Network name and password (Wireless Key) on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    TG-789 barcode sticker example - WiFi details
  8. We recommend connecting over the 5GHz Wi-Fi channel for faster performance. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. To use your iiNet nbn Phone service, just plug a handset into your modem’s green Phone 1 port.
    TG-789 NBN FTTB/N plugin diagram
  11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

If your iiNet nbn FTTC service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

 

  1. Your service may just be affected by an outage or planned maintenance. You can check your address on nbn®'s Network status and outages page and our Network Status page.

    If there is an outage or planned maintenance, the results will give you an estimated fix time.

  2. Log into Toolbox and run an nbn service test.

    If the nbn service test identifies an issue, we’ll contact you.

  3. Do you have any devices connected to your modem with an Ethernet cable? If these devices stay connected when devices on Wi-Fi drop out, switch to troubleshooting Wi-Fi Dropouts.

  4. Find your nbn modem and make sure the cables are plugged in securely and not damaged. Our setup guide will show you how to plug in.

    You’ll need to replace any broken or chewed cables.

    VR1600v Modem nbn FTTC plugin - from left to right, modem ports are DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Phone 2, Phone 1, Power, Reset button above Power button.
  5. Still getting dropouts? Please call us on 13 22 58 and we’ll help you.