You may have received a notice about a plan change for your iNet mobile service.

We’re simplifying our product range to provide a better experience for our customers. As part of that, we’re working to move all customers onto our latest mobile plans. This helps us focus on more important aspects of delivering your service, such as handling an increasing amount of usage on our network.

Select one of the links below to jump to a query:

What does this mean for customers?

If your mobile service is affected by the change, you’ll get a notice from us explaining how your new mobile plan compares to your current plan.

  • The monthly price of your mobile plan may increase, decrease, or stay the same (after any applicable discounts).
  • You may begin receiving a discount for linking an eligible mobile plan with iiNet internet. Bundling discounts cannot be used with any other offer and will end if the internet service is unlinked or becomes inactive.
  • The monthly data included with your plan may increase.
  • Your mobile plan’s monthly included values for standard international calls and SMS may change.
  • Your plan may gain access to a 5G network when you use a 5G-ready phone inside our 5G coverage area.
  • Your mobile data speed may be capped at 150Mbps or 250Mbps, depending on your mobile plan. Although your mobile speed will vary depending on your phone and coverage, streaming videos, using social media, and downloading files will still work just as smoothly as they do now.
  • The name of your mobile plan will be updated to the name of your new plan.
  • Your mobile number and monthly billing period for your mobile service will stay the same.

When will my plan change?

Plan changes will happen automatically when your mobile plan next renews at least 30 days after your initial notice.

To see when your mobile plan next renews, log in to Toolbox and hit Mobile Usage. You’ll see a line that says, “Your quota resets in XX days”, followed by the date.

Note: It’s not possible to expedite these plan changes – please wait until they happen automatically.

Will this affect my Prepaid Balance?

Any Prepaid Balance you have will carry over to your new mobile plan.

You may find you don’t need to top up your Prepaid Balance as often as before, depending on your new plan’s included value.

Can I change my mobile plan?

We’ve chosen your new plan based on the price and value of your old plan.

If you’d prefer a different plan, you can switch to any of our current mobile plans in Toolbox.

Important: If you change your mobile plan, your scheduled plan change will not happen and the plan we’ve selected for you, including any promotional discounts, may not be available later.

Selected customers have been offered a “Classic” plan, which is available by invitation only. If you change or cancel your Classic mobile plan, you cannot return to the Classic plan in the future.

What happens if I cancel my plan?

If you want to cancel your mobile plan due to this change, you can call us on 13 22 58, and you won’t be charged a cancellation fee.

More information

If you have any questions about your plan change, please call us on 13 22 58 and we’ll be happy to help.

For full Terms & Conditions, see our Mobile Service Description at: https://www.iinet.net.au/about-us/legal/cra

The article will explain the status lights found on the Network Termination Units (NTU) used on our high-speed ULTRA VDSL2 plans.

 

Adtran® 422G Gfast NTU Status lights

FTTB - G.Fast NTU Status Lights

Light State Meaning
POWER Off No power. 
Green Your NTU has power.
GFAST Flashing green Make sure the phone cable between your NTU and phone socket is plugged in securely, and restart your NTU. Please call us on 13 22 58 if the light stays flashing.

Note: You must use the supplied 1-metre phone cable. Longer phone cables can cause connection issues.
Green Your NTU is operating normally.
LAN Off Make sure the Ethernet cable between your NTU and modem is plugged in securely, and restart your NTU. If the light stays off, try a new Ethernet cable. Please call us on 13 22 58 if the issue persists.
Green Successful network connection. This light flashes during data transfer.

Part of your iiNet mobile plan's included value may refer to "221 select countries", which are listed here. Older mobile plans may refer to "241 select countries" - please check your plan's Critical Information Summary for more information.

To look up a specific country, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the country in the Find tool's search bar.

Country Country Code Included in 221 select countries? Included in 241 select countries?
Afghanistan 93 ❌ ✅
Albania 355 ✅ ✅
Algeria 213 ✅ ✅
American Samoa 1684 ✅ ✅
Andorra 376 ✅ ✅
Angola 244 ✅ ✅
Anguilla 1264 ✅ ✅
Antarctica (Australian Antarctic Territory) 672 ✅ ✅
Antigua and Barbuda 1268 ✅ ✅
Argentina 54 ✅ ✅
Armenia 374 ✅ ✅
Aruba 297 ✅ ✅
Ascension Island 247 ✅ ✅
Austria 43 ✅ ✅
Azerbaijan 994 ✅ ✅
Bahamas 1242 ✅ ✅
Bahrain 973 ✅ ✅
Bangladesh 880 ✅ ✅
Barbados 1246 ✅ ✅
Belarus 375 ✅ ✅
Belgium 32 ✅ ✅
Belize 501 ✅ ✅
Benin 229 ✅ ✅
Bermuda 1441 ✅ ✅
Bhutan 975 ✅ ✅
Bolivia 591 ✅ ✅
Bonaire 599 ✅ ✅
Bosnia and Herzegovina 387 ✅ ✅
Botswana 267 ✅ ✅
Brazil 55 ✅ ✅
Brunei 673 ✅ ✅
Bulgaria 359 ✅ ✅
Burkina Faso 226 ✅ ✅
Burundi 257 ✅ ✅
Cambodia 855 ✅ ✅
Cameroon 237 ✅ ✅
Canada 1 ✅ ✅
Canary Islands (Spain) 34 ✅ ✅
Cape Verde (Cabo Verde) 238 ✅ ✅
Cayman Islands 1345 ✅ ✅
Central African Republic 236 ✅ ✅
Chad 235 ✅ ✅
Chile 56 ✅ ✅
China 86 ✅ ✅
Colombia 57 ✅ ✅
Comoros 269 ✅ ✅
Congo (Brazzaville) 242 ❌ ✅
Congo, Democratic Republic of the (Kinshasa) 243 ✅ ✅
Cook Islands 682 ✅ ✅
Costa Rica 506 ✅ ✅
Croatia 385 ✅ ✅
Cuba 53 ✅ ✅
Curaçao 599 ✅ ✅
Cyprus 357 ✅ ✅
Czech Republic 420 ✅ ✅
Denmark 45 ✅ ✅
Diego Garcia 246 ✅ ✅
Djibouti 253 ✅ ✅
Dominica 1767 ✅ ✅
Dominican Republic 1809, 1829, 1849 ✅ ✅
East Timor (Timor-Leste) 670 ✅ ✅
Ecuador 593 ✅ ✅
Egypt 20 ✅ ✅
El Salvador 503 ✅ ✅
Equatorial Guinea 240 ✅ ✅
Eritrea 291 ❌ ✅
Estonia 372 ✅ ✅
Eswatini (formerly Swaziland) 268 ✅ ✅
Ethiopia 251 ❌ ✅
Falkland Islands 500 ✅ ✅
Faroe Islands 298 ✅ ✅
Fiji 679 ❌ ✅
Finland 358 ✅ ✅
France 33 ✅ ✅
French Guiana 594 ✅ ✅
French Polynesia 689 ✅ ✅
Gabon 241 ✅ ✅
Gambia 220 ✅ ✅
Georgia 995 ✅ ✅
Germany 49 ✅ ✅
Ghana 233 ❌ ✅
Gibraltar 350 ✅ ✅
Greece 30 ✅ ✅
Greenland 299 ✅ ✅
Grenada 1473 ✅ ✅
Guadeloupe 590 ✅ ✅
Guam 1671 ✅ ✅
Guatemala 502 ✅ ✅
Guinea 224 ❌ ✅
Guinea-Bissau 245 ✅ ✅
Guyana 592 ✅ ✅
Haiti 509 ✅ ✅
Honduras 504 ✅ ✅
Hong Kong 852 ✅ ✅
Hungary 36 ✅ ✅
Iceland 354 ✅ ✅
India 91 ✅ ✅
Indonesia 62 ✅ ✅
Iran 98 ❌ ✅
Iraq 964 ✅ ✅
Ireland 353 ✅ ✅
Israel 972 ✅ ✅
Italy 39 ✅ ✅
Ivory Coast (Côte d'Ivoire) 225 ✅ ✅
Jamaica 1876 ✅ ✅
Japan 81 ✅ ✅
Jordan 962 ✅ ✅
Kazakhstan 7 ✅ ✅
Kenya 254 ✅ ✅
Kiribati 686 ✅ ✅
Kosovo 383 ✅ ✅
Kuwait 965 ✅ ✅
Kyrgyzstan 996 ✅ ✅
Laos 856 ✅ ✅
Latvia 371 ✅ ✅
Lebanon 961 ✅ ✅
Lesotho 266 ✅ ✅
Liberia 231 ❌ ✅
Libya 218 ✅ ✅
Liechtenstein 423 ✅ ✅
Lithuania 370 ✅ ✅
Luxembourg 352 ✅ ✅
Macau 853 ✅ ✅
Madagascar 261 ✅ ✅
Malawi 265 ✅ ✅
Malaysia 60 ✅ ✅
Maldives 960 ✅ ✅
Mali 223 ✅ ✅
Malta 356 ✅ ✅
Marshall Islands 692 ✅ ✅
Martinique 596 ✅ ✅
Mauritania 222 ✅ ✅
Mauritius 230 ✅ ✅
Mayotte 262 ✅ ✅
Mexico 52 ✅ ✅
Micronesia, Federated States of 691 ✅ ✅
Moldova 373 ✅ ✅
Monaco 377 ✅ ✅
Mongolia 976 ✅ ✅
Montenegro 382 ✅ ✅
Montserrat 1664 ✅ ✅
Morocco 212 ✅ ✅
Mozambique 258 ✅ ✅
Myanmar 95 ✅ ✅
Namibia 264 ✅ ✅
Nauru 674 ✅ ✅
Nepal 977 ❌ ✅
Netherland Antilles 599 ✅ ✅
Netherlands 31 ✅ ✅
New Caledonia 687 ✅ ✅
New Zealand 64 ✅ ✅
Nicaragua 505 ✅ ✅
Niger 227 ✅ ✅
Nigeria 234 ✅ ✅
Niue 683 ✅ ✅
Norfolk Island 672 ✅ ✅
North Korea 850 ✅ ✅
North Macedonia 389 ✅ ✅
Northern Mariana Islands 1670 ✅ ✅
Norway 47 ✅ ✅
Oman 968 ✅ ✅
Pakistan 92 ✅ ✅
Palau 680 ✅ ✅
Palestinian Territories 970 ✅ ✅
Panama 507 ✅ ✅
Papua New Guinea 675 ❌ ✅
Paraguay 595 ✅ ✅
Peru 51 ✅ ✅
Philippines 63 ✅ ✅
Poland 48 ✅ ✅
Portugal 351 ✅ ✅
Puerto Rico 1787, 1939 ✅ ✅
Qatar 974 ✅ ✅
Reunion 262 ✅ ✅
Romania 40 ✅ ✅
Russia 7 ✅ ✅
Rwanda 250 ✅ ✅
Saba 599 ✅ ✅
Saint Barthélemy 590 ✅ ✅
Saint Helena 290 ✅ ✅
Saint Kitts and Nevis 1869 ✅ ✅
Saint Lucia 1758 ✅ ✅
Saint Martin (French) 590 ✅ ✅
Saint Pierre and Miquelon 508 ✅ ✅
Saint Vincent and the Grenadines 1784 ✅ ✅
Samoa 685 ❌ ✅
San Marino 378 ✅ ✅
Sao Tome and Principe 239 ✅ ✅
Saudi Arabia 966 ✅ ✅
Senegal 221 ✅ ✅
Serbia 381 ✅ ✅
Seychelles 248 ✅ ✅
Sierra Leone 232 ❌ ✅
Singapore 65 ✅ ✅
Sint Eustatius 599 ✅ ✅
Sint Maarten (Dutch) 1721 ✅ ✅
Slovakia 421 ✅ ✅
Slovenia 386 ✅ ✅
Solomon Islands 677 ❌ ✅
Somalia 252 ✅ ✅
South Africa 27 ✅ ✅
South Korea 82 ✅ ✅
South Sudan 211 ✅ ✅
Spain 34 ✅ ✅
Sri Lanka 94 ❌ ✅
Sudan 249 ✅ ✅
Suriname 597 ✅ ✅
Sweden 46 ✅ ✅
Switzerland 41 ✅ ✅
Syria 963 ✅ ✅
Taiwan 886 ✅ ✅
Tajikistan 992 ✅ ✅
Tanzania (including Zanzibar) 255 ✅ ✅
Thailand 66 ✅ ✅
Togo 228 ✅ ✅
Tokelau 690 ✅ ✅
Tonga 676 ❌ ✅
Trinidad and Tobago 1868 ✅ ✅
Tristan da Cunha 290 ✅ ✅
Tunisia 216 ✅ ✅
Türkiye (formerly Turkey) 90 ✅ ✅
Turkmenistan 993 ✅ ✅
Turks and Caicos Islands 1649 ✅ ✅
Tuvalu 688 ✅ ✅
UAE (United Arab Emirates) 971 ✅ ✅
Uganda 256 ❌ ✅
UK (United Kingdom) 44 ✅ ✅
Ukraine 380 ✅ ✅
Uruguay 598 ✅ ✅
USA (United States of America) 1 ✅ ✅
Uzbekistan 998 ✅ ✅
Vanuatu 678 ❌ ✅
Vatican City (Holy See) 379 ✅ ✅
Venezuela 58 ✅ ✅
Vietnam 84 ✅ ✅
Virgin Islands, British 1284 ✅ ✅
Virgin Islands, US 1340 ✅ ✅
Wallis and Futuna 681 ✅ ✅
Yemen 967 ✅ ✅
Zambia 260 ❌ ✅
Zimbabwe 263 ❌ ✅

Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.

If you got your NCB before 1 October 2024, you probably have an Arris CM8200.

Select one of the links below to jump to a query:

nbn HFC Connection Box Status lights

On the back

Light State Meaning
2.5 G LINK Off Nothing is plugged into the 2.5G port.
Green A device is plugged in with a CAT5e or CAT6 Ethernet cable.
Yellow A device is plugged in with an older CAT5 Ethernet cable, which may not support the full speed of your nbn HFC plan. We recommend switching to a CAT5e ot CAT6 Ethernet cable.

On the front

Light State Meaning
POWER Off No power.
Green Your NCB has power.
DOWNSTREAM Off Your NCB is still searching for a connection, or has no power.
Green Your NCB can download data.
Flashing A firmware upgrade is in progress - this should take 10 minutes or less.
UPSTREAM Off Your NCB is still searching for a connection, or has no power.
Green Your NCB can upload data.
Flashing A firmware upgrade is in progress - this should take 10 minutes or less.
ONLINE Off No connection to the network. Try troubleshooting.
Green Your nbn connection is working as expected.
nbn HFC Arris CM3500 front lights - POWER DOWNSTREAM UPSTREAM ONLINE

Please follow the steps below to set up your TP-Link Deco.

Please note: Most TP-Link Deco modems have at least 2 Ethernet ports that can be used for setup purposes.

  1. Ensure your nbn Connection Box is turned on.
  2. Turn on the TP-Link Deco by plugging in the provided power supply into the power port.
    Deco Power Port
  3. Plug an Ethernet cable from the UNI-D1 port on your nbn Connection Box into one of the Ethernet ports on your TP-Link Deco.
    Note: If UNI-D1 doesn’t work, try each UNI-D port.
    Deco LAN-WAN
  4. Scan the QR code below or go to Google Play or the Apple App Store to download the Deco app.
    Deco QR Code
  5. Install the app on your Android or iOS smartphone or tablet.
  6. Turn on Bluetooth on your smartphone or tablet.
  7. Open the app. Use your TP-Link ID to log in. If you don’t have a TP-Link ID, select Sign Up.
    Deco App Login Screen
  8. Your smartphone will attempt to find and link to TP Link Deco. Once linked you can assign your TP-Link Deco to a room.
    Deco App Location
  9. Your TP-Link Deco should detect PPPoE automatically. Manually set to PPPoE if not.
    Deco App Connection Type
  10. Set a Network name and a Password.
    Note: These will be the name and password you use to connect your devices to WiFi.
    Deco App Wifi Name+Password
  11. Once connected to your Deco's WiFi network, log back into the TP-Link Deco App. Tap on the More icon and go to Advanced.
    Deco App Advanced Settings
  12. Under advanced tap on IPv4. It should say PPPoE underneath.
  13. Disable “Ignore Ping from WAN" and tap on back arrow.

Your TP-Link Deco should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Here’s what you need to know about upcoming changes to iiNet.

Select one of the links below to jump to a query:

Why will I be receiving more communication from you?

We are taking the step to reduce complexity, and this will mean some changes for our customers as we streamline and upgrade our systems.

How will these changes impact my existing services?

We’ll keep you informed about any impacts or adjustments related to your services. Stay tuned for further updates.

How can I update my contact details?

You can update your contact details in Toolbox.

What if I have questions or need assistance with my account?

Our customer support team is here to help! Visit our contact us page to get in touch.

These rates are for older iiNet mobile plans sold before 2 August 2024. They apply when using your iiNet mobile to call International countries from Australia.

If your iiNet mobile plan doesn't include International Minutes for the country you're calling, or you've run out of minutes, you can top up your Prepaid Balance in Toolbox to pay for International calls.

To look up a specific country, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the country in the Find tool's search bar.

Country Country Code Flagfall Rate per minute 100 mins included in XL plan
Afghanistan 93 $0.35 $0.32 ❌
Albania 355 $0.35 $0.45 ✅
Algeria 213 $0.35 $0.44 ✅
American Samoa 1684 $0.35 $0.07 ✅
Andorra 376 $0.35 $0.24 ✅
Angola 244 $0.35 $0.13 ✅
Anguilla 1264 $0.35 $0.30 ✅
Antarctica (Australian Antarctic Territory) 672 $0.35 $2.08 ✅
Antigua and Barbuda 1268 $0.35 $0.30 ✅
Argentina 54 $0.35 $0.16 ✅
Armenia 374 $0.35 $0.27 ✅
Aruba 297 $0.35 $0.32 ✅
Ascension Island 247 $0.35 $0.96 ✅
Austria 43 $0.35 $0.07 ✅
Azerbaijan 994 $0.35 $0.47 ✅
Bahamas 1242 $0.35 $0.23 ✅
Bahrain 973 $0.35 $0.13 ✅
Bangladesh 880 $0.35 $0.08 ✅
Barbados 1246 $0.35 $0.31 ✅
Belarus 375 $0.35 $0.53 ✅
Belgium 32 $0.35 $0.06 ✅
Belize 501 $0.35 $0.34 ✅
Benin 229 $0.35 $0.35 ✅
Bermuda 1441 $0.35 $0.07 ✅
Bhutan 975 $0.35 $0.15 ✅
Bolivia 591 $0.35 $0.24 ✅
Bonaire 599 $0.35 $0.19 ✅
Bosnia and Herzegovina 387 $0.35 $0.49 ✅
Botswana 267 $0.35 $0.32 ✅
Brazil 55 $0.35 $0.09 ✅
Brunei 673 $0.35 $0.06 ✅
Bulgaria 359 $0.35 $0.17 ✅
Burkina Faso 226 $0.35 $0.44 ✅
Burundi 257 $0.35 $0.70 ✅
Cambodia 855 $0.35 $0.10 ✅
Cameroon 237 $0.35 $0.42 ✅
Canada 1 $0.35 $0.03 ✅
Canary Islands (Spain) 34 $0.35 $0.11 ✅
Cape Verde (Cabo Verde) 238 $0.35 $0.38 ✅
Cayman Islands 1345 $0.35 $0.24 ✅
Central African Republic 236 $0.35 $0.59 ✅
Chad 235 $0.35 $0.60 ✅
Chile 56 $0.35 $0.08 ✅
China 86 $0.35 $0.05 ✅
Colombia 57 $0.35 $0.10 ✅
Comoros 269 $0.35 $0.52 ✅
Congo (Brazzaville) 242 $0.35 $0.47 ❌
Congo, Democratic Republic of the (Kinshasa) 243 $0.35 $1.50 ✅
Cook Islands 682 $0.35 $1.04 ✅
Costa Rica 506 $0.35 $0.13 ✅
Croatia 385 $0.35 $0.28 ✅
Cuba 53 $0.35 $1.07 ✅
Curaçao 599 $0.35 $0.19 ✅
Cyprus 357 $0.35 $0.08 ✅
Czech Republic 420 $0.35 $0.09 ✅
Denmark 45 $0.35 $0.13 ✅
Diego Garcia 246 $0.35 $1.47 ✅
Djibouti 253 $0.35 $0.52 ✅
Dominica 1767 $0.35 $0.30 ✅
Dominican Republic 1809, 1829, 1849 $0.35 $0.13 ✅
East Timor (Timor-Leste) 670 $0.35 $1.07 ✅
Ecuador 593 $0.35 $0.31 ✅
Egypt 20 $0.35 $0.14 ✅
El Salvador 503 $0.35 $0.30 ✅
Equatorial Guinea 240 $0.35 $0.26 ✅
Eritrea 291 $0.35 $0.36 ❌
Estonia 372 $0.35 $0.45 ✅
Eswatini (formerly Swaziland) 268 $0.35 $0.25 ✅
Ethiopia 251 $0.35 $0.36 ❌
Falkland Islands 500 $0.35 $1.41 ✅
Faroe Islands 298 $0.35 $0.30 ✅
Fiji 679 $0.35 $0.32 ❌
Finland 358 $0.35 $0.12 ✅
France 33 $0.35 $0.06 ✅
French Guiana 594 $0.35 $0.41 ✅
French Polynesia 689 $0.35 $0.41 ✅
Gabon 241 $0.35 $0.66 ✅
Gambia 220 $0.35 $0.64 ✅
Georgia 995 $0.35 $0.18 ✅
Germany 49 $0.35 $0.08 ✅
Ghana 233 $0.35 $0.33 ❌
Gibraltar 350 $0.35 $0.32 ✅
Greece 30 $0.35 $0.07 ✅
Greenland 299 $0.35 $0.71 ✅
Grenada 1473 $0.35 $0.33 ✅
Guadeloupe 590 $0.35 $0.11 ✅
Guam 1671 $0.35 $0.06 ✅
Guatemala 502 $0.35 $0.22 ✅
Guinea 224 $0.35 $0.63 ❌
Guinea-Bissau 245 $0.35 $0.63 ✅
Guyana 592 $0.35 $0.40 ✅
Haiti 509 $0.35 $0.45 ✅
Honduras 504 $0.35 $0.22 ✅
Hong Kong 852 $0.35 $0.05 ✅
Hungary 36 $0.35 $0.09 ✅
Iceland 354 $0.35 $0.11 ✅
India 91 $0.35 $0.06 ✅
Indonesia 62 $0.35 $0.12 ✅
Inmarsat 870 $0.35 $3.69 ❌
Inmarsat B Global 8703 $0.35 $3.69 ❌
Inmarsat B HSD Global 87039 $0.35 $3.69 ❌
Inmarsat BGAN ISDN 870782 $0.35 $3.69 ❌
Inmarsat BGAN Voice 870772 $0.35 $3.69 ❌
Inmarsat FB ISDN 870783 $0.35 $3.69 ❌
Inmarsat FB Voice 870773 $0.35 $3.69 ❌
Inmarsat GAN Global 87060 $0.35 $3.69 ❌
Inmarsat iSATPHONE Voice 870776 $0.35 $3.69 ❌
Inmarsat M Global 8706 $0.35 $3.69 ❌
Inmarsat Mini-M Global 87076 $0.35 $3.69 ❌
Iran 98 $0.35 $0.10 ❌
Iraq 964 $0.35 $0.30 ✅
Ireland 353 $0.35 $0.11 ✅
Israel 972 $0.35 $0.06 ✅
Italy 39 $0.35 $0.07 ✅
Ivory Coast (Côte d'Ivoire) 225 $0.35 $0.48 ✅
Jamaica 1876 $0.35 $0.35 ✅
Japan 81 $0.35 $0.14 ✅
Jordan 962 $0.35 $0.18 ✅
Kazakhstan 7 $0.35 $0.28 ✅
Kenya 254 $0.35 $0.22 ✅
Kiribati 686 $0.35 $0.80 ✅
Kosovo 383 $0.35 $0.50 ✅
Kuwait 965 $0.35 $0.14 ✅
Kyrgyzstan 996 $0.35 $0.21 ✅
Laos 856 $0.35 $0.09 ✅
Latvia 371 $0.35 $0.82 ✅
Lebanon 961 $0.35 $0.26 ✅
Lesotho 266 $0.35 $0.32 ✅
Liberia 231 $0.35 $0.57 ❌
Libya 218 $0.35 $0.44 ✅
Liechtenstein 423 $0.35 $0.29 ✅
Lithuania 370 $0.35 $0.07 ✅
Luxembourg 352 $0.35 $0.26 ✅
Macau 853 $0.35 $0.15 ✅
Madagascar 261 $0.35 $0.86 ✅
Malawi 265 $0.35 $0.34 ✅
Malaysia 60 $0.35 $0.06 ✅
Maldives 960 $0.35 $1.22 ✅
Mali 223 $0.35 $0.46 ✅
Malta 356 $0.35 $0.09 ✅
Marshall Islands 692 $0.35 $0.34 ✅
Martinique 596 $0.35 $0.08 ✅
Mauritania 222 $0.35 $0.68 ✅
Mauritius 230 $0.35 $0.68 ✅
Mayotte 262 $0.35 $0.14 ✅
Mexico 52 $0.35 $0.08 ✅
Micronesia, Federated States of 691 $0.35 $0.29 ✅
Moldova 373 $0.35 $0.35 ✅
Monaco 377 $0.35 $0.50 ✅
Mongolia 976 $0.35 $0.07 ✅
Montenegro 382 $0.35 $0.52 ✅
Montserrat 1664 $0.35 $0.26 ✅
Morocco 212 $0.35 $0.59 ✅
Mozambique 258 $0.35 $0.34 ✅
Myanmar 95 $0.35 $0.39 ✅
Namibia 264 $0.35 $0.19 ✅
Nauru 674 $0.35 $1.17 ✅
Nepal 977 $0.35 $0.18 ❌
Netherland Antilles 599 $0.35 $0.19 ✅
Netherlands 31 $0.35 $0.10 ✅
New Caledonia 687 $0.35 $0.25 ✅
New Zealand 64 $0.35 $0.09 ✅
Nicaragua 505 $0.35 $0.38 ✅
Niger 227 $0.35 $0.30 ✅
Nigeria 234 $0.35 $0.12 ✅
Niue 683 $0.35 $1.72 ✅
Norfolk Island 672 $0.35 $1.60 ✅
North Korea 850 $0.35 $0.94 ✅
North Macedonia 389 $0.35 $0.55 ✅
Northern Mariana Islands 1670 $0.35 $0.06 ✅
Norway 47 $0.35 $0.13 ✅
Oman 968 $0.35 $0.39 ✅
Pakistan 92 $0.35 $0.18 ✅
Palau 680 $0.35 $0.35 ✅
Palestinian Territories 970 $0.35 $0.29 ✅
Panama 507 $0.35 $0.20 ✅
Papua New Guinea 675 $0.35 $0.91 ❌
Paraguay 595 $0.35 $0.18 ✅
Peru 51 $0.35 $0.15 ✅
Philippines 63 $0.35 $0.22 ✅
Poland 48 $0.35 $0.11 ✅
Portugal 351 $0.35 $0.06 ✅
Puerto Rico 1787, 1939 $0.35 $0.06 ✅
Qatar 974 $0.35 $0.28 ✅
Reunion 262 $0.35 $0.14 ✅
Romania 40 $0.35 $0.09 ✅
Russia 7 $0.35 $0.10 ✅
Rwanda 250 $0.35 $0.42 ✅
Saba 599 $0.35 $0.19 ✅
Saint Barthélemy 590 $0.35 $0.11 ✅
Saint Helena 290 $0.35 $1.05 ✅
Saint Kitts and Nevis 1869 $0.35 $0.33 ✅
Saint Lucia 1758 $0.35 $0.32 ✅
Saint Martin (French) 590 $0.35 $0.11 ✅
Saint Pierre and Miquelon 508 $0.35 $0.50 ✅
Saint Vincent and the Grenadines 1784 $0.35 $0.34 ✅
Samoa 685 $0.35 $0.79 ❌
San Marino 378 $0.35 $0.07 ✅
Sao Tome and Principe 239 $0.35 $0.89 ✅
Saudi Arabia 966 $0.35 $0.19 ✅
Senegal 221 $0.35 $0.58 ✅
Serbia 381 $0.35 $0.51 ✅
Seychelles 248 $0.35 $0.67 ✅
Sierra Leone 232 $0.35 $0.65 ❌
Singapore 65 $0.35 $0.04 ✅
Sint Eustatius 599 $0.35 $0.19 ✅
Slovakia 421 $0.35 $0.22 ✅
Slovenia 386 $0.35 $0.58 ✅
Solomon Islands 677 $0.35 $1.23 ❌
Somalia 252 $0.35 $0.86 ✅
South Africa 27 $0.35 $0.14 ✅
South Korea 82 $0.35 $0.06 ✅
South Sudan 211 $0.35 $0.57 ✅
Spain 34 $0.35 $0.11 ✅
Sri Lanka 94 $0.35 $0.20 ❌
Sudan 249 $0.35 $0.18 ✅
Suriname 597 $0.35 $0.29 ✅
Sweden 46 $0.35 $0.09 ✅
Switzerland 41 $0.35 $0.21 ✅
Syria 963 $0.35 $0.25 ✅
Taiwan 886 $0.35 $0.14 ✅
Tajikistan 992 $0.35 $0.24 ✅
Tanzania, including Zanzibar 255 $0.35 $0.37 ✅
Thailand 66 $0.35 $0.05 ✅
Thuraya Sat 882 $0.35 $3.69 ❌
Togo 228 $0.35 $0.55 ✅
Tokelau 690 $0.35 $1.70 ✅
Tonga 676 $0.35 $0.59 ❌
Trinidad and Tobago 1868 $0.35 $0.31 ✅
Tristan da Cunha 290 $0.35 $0.96 ✅
Tunisia 216 $0.35 $0.61 ✅
Türkiye (formerly Turkey) 90 $0.35 $0.22 ✅
Turkmenistan 993 $0.35 $0.17 ✅
Turks and Caicos Islands 1649 $0.35 $0.35 ✅
Tuvalu 688 $0.35 $1.01 ✅
UAE (United Arab Emirates) 971 $0.35 $0.26 ✅
Uganda 256 $0.35 $0.44 ❌
UK (United Kingdom) 44 $0.35 $0.07 ✅
Ukraine 380 $0.35 $0.29 ✅
Uruguay 598 $0.35 $0.25 ✅
USA (United States of America) 1 $0.35 $0.04 ✅
Uzbekistan 998 $0.35 $0.12 ✅
Vanuatu 678 $0.35 $0.61 ❌
Vatican City (Holy See) 379 $0.35 $0.50 ✅
Venezuela 58 $0.35 $0.09 ✅
Vietnam 84 $0.35 $0.14 ✅
Virgin Islands, British 1284 $0.35 $0.34 ✅
Virgin Islands, US 1340 $0.35 $0.06 ✅
Wallis and Futuna 681 $0.35 $0.65 ✅
Yemen 967 $0.35 $0.22 ✅
Zambia 260 $0.35 $0.21 ❌
Zimbabwe 263 $0.35 $0.64 ❌

These rates apply when using your iiNet mobile overseas with International Roaming. All roaming usage is charged out of your Prepaid Balance.

You can turn on International Roaming or top up your Prepaid Balance in Toolbox.

Select one of the links below to jump to a query:

Rates for each Zone

Charges Zone 1 Zone 2 Zone 3
Make and receive call (per minute) $1.00 $2.00 $4.00
SMS to AU number (per 160 characters) $0.50 $1.00 $1.00
SMS to a non-AU number (per 160 characters) $0.50 $1.00 $1.00
Receive SMS $0.00 $0.00 $0.00
MMS to AU number (per message) Standard Domestic MMS rate + $0.50 per MB Standard Domestic MMS rate + $1.00 per MB Standard Domestic MMS rate + $15.50 per MB
MMS to non-AU number (per message) Standard International MMS rate + $0.50 per MB Standard International MMS rate + $1.00 per MB Standard International MMS rate + $15.50 per MB
Receive MMS $0.50 per MB $1.00 per MB $15.50 per MB
Data $0.50 per MB (charged per 10KB) $1.00 per MB (charged per 10KB) $15.50 per MB (charged per 10KB)
Access Voice Mail 121 or +61 414 121 121 (per minute) $1.00 $2.00 $4.00
Call iiNet Support +61 13 22 58 (per minute) $0.00 $0.00 $0.00

Zone for each Country

To look up a specific country, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the country in the Find tool's search bar.

Country Zone
Afghanistan Zone 1
Albania Zone 1
Algeria Zone 2
Angola Zone 3
Anguilla Zone 2
Antigua and Barbuda Zone 2
Argentina Zone 2
Armenia Zone 2
Austria Zone 2
Azerbaijan Zone 1
Bahrain Zone 2
Bangladesh Zone 2
Barbados Zone 2
Belarus Zone 2
Belgium Zone 2
Belize Zone 3
Benin Zone 3
Bermuda Zone 2
Bolivia Zone 3
Bosnia and Herzegovina Zone 2
Brazil Zone 2
Brunei Zone 2
Bulgaria Zone 1
Burkina Faso Zone 2
Burundi Zone 3
Cambodia Zone 1
Cameroon Zone 3
Canada Zone 1
Cape Verde (Cabo Verde) Zone 3
Cayman Islands Zone 2
Central African Republic Zone 3
Chad Zone 3
Chile, including Easter Island Zone 2
China Zone 1
Colombia Zone 2
Congo, Democratic Republic of the (Kinshasa) Zone 2
Cook Islands Zone 3
Costa Rica Zone 2
Croatia Zone 1
Cyprus Zone 1
Czech Republic Zone 1
Denmark Zone 1
Dominica Zone 3
East Timor (Timor-Leste) Zone 2
Egypt Zone 2
El Salvador Zone 2
Estonia Zone 1
Faroe Islands Zone 1
Fiji Zone 1
Finland Zone 1
France Zone 1
French Polynesia Zone 2
Georgia Zone 3
Germany Zone 1
Ghana Zone 2
Gibraltar Zone 1
Greece Zone 1
Grenada Zone 2
Guernsey Zone 1
Guinea Zone 2
Guyana Zone 2
Honduras Zone 3
Hong Kong Zone 1
Hungary Zone 1
Iceland Zone 1
India Zone 1
Indonesia Zone 1
Iraq Zone 2
Ireland Zone 1
Isle of Man Zone 1
Israel Zone 2
Italy Zone 1
Ivory Coast (Côte d'Ivoire) Zone 2
Jamaica Zone 1
Japan Zone 1
Jersey Zone 3
Jordan Zone 2
Kazakhstan Zone 1
Kuwait Zone 2
Kyrgyzstan Zone 3
Latvia Zone 1
Lebanon Zone 3
Liberia Zone 3
Liechtenstein Zone 2
Lithuania Zone 1
Luxembourg Zone 1
Macau Zone 1
Madagascar Zone 2
Malawi Zone 2
Malaysia Zone 1
Maldives Zone 3
Malta Zone 1
Maritime (select cruise ships) Zone 3
Mauritius Zone 2
Mexico Zone 2
Moldova Zone 3
Monaco Zone 3
Mongolia Zone 1
Montenegro Zone 1
Montserrat Zone 3
Morocco Zone 2
Myanmar Zone 3
Nepal Zone 2
Netherlands Zone 1
New Caledonia Zone 3
New Zealand Zone 1
Niger Zone 3
Nigeria Zone 2
North Macedonia Zone 2
Norway Zone 2
Oman Zone 2
Pakistan Zone 1
Palestinian Territories Zone 2
Papua New Guinea Zone 2
Paraguay Zone 2
Philippines Zone 1
Poland Zone 2
Portugal Zone 1
Puerto Rico Zone 1
Qatar Zone 2
Reunion Zone 2
Romania Zone 1
Russia Zone 3
Rwanda Zone 3
Saint Kitts and Nevis Zone 3
Saint Lucia Zone 3
Saint Vincent and the Grenadines Zone 2
Samoa Zone 2
San Marino Zone 2
Saudi Arabia Zone 2
Senegal Zone 3
Serbia Zone 1
Seychelles Zone 2
Sierra Leone Zone 2
Singapore Zone 1
Slovakia Zone 2
Slovenia Zone 3
Solomon Islands Zone 3
South Africa Zone 2
South Korea Zone 1
Spain, including Canary Islands Zone 1
Sri Lanka Zone 1
Suriname Zone 3
Sweden Zone 1
Switzerland Zone 1
Taiwan Zone 1
Tajikistan Zone 2
Thailand Zone 1
The Gambia Zone 3
Togo Zone 3
Tonga Zone 2
Trinidad and Tobago Zone 2
Tunisia Zone 3
Turkey Zone 1
Turks and Caicos Islands Zone 2
UAE (United Arab Emirates) Zone 2
Uganda Zone 3
UK (United Kingdom) Zone 1
Ukraine Zone 1
Uruguay Zone 2
USA (United States of America) Zone 1
Uzbekistan Zone 3
Vanuatu Zone 2
Vietnam Zone 3
Yemen Zone 2
Zimbabwe Zone 2
  1. On your desktop or laptop, click the Network icon in bottom right-hand corner of your screen to bring up the menu.
    Windows 11 network icon
  2. Click the arrow next to the Network icon to bring up the list of available WiFi networks.
    Windows 11 network icon arrow
  3. Find and click your WiFi network name. If you're using your modem's default WiFi settings, please note that the WiFi network name may also be called a "SSID".

    Not seeing your WiFi network? Follow our basic WiFI settings guide for iiNet modems. If your modem isn't from iiNet , you should be able to find help on the manufacturer's website.
  4. If you want to stay connected to the WiFi whenever you're in range, click the Connect Automatically box. Otherwise, just click Connect.
    Windows 11 WiFi Connect
  5. Enter your WiFi password and click Next to connect to the WiFi. Your computer will remember your password for next time.

To reset the password for your iiNet email address, please visit: https://iinet.net.au/password/