The Wi-Fi Max 5G Modem includes a built-in URL Blocking feature from the modem dashboard. This allows you to block access to specific websites directly from your browser, which can be useful for parental controls, productivity, or network security.

Important Notes:

  • URL blocking currently only works for links that are 36 characters or shorter. Longer URLs may not be blocked successfully. This limitation will be lifted in your first firmware update, which will increase the maximum supported URL length to 100 characters. 
  • This feature blocks websites accessed via a web browser, but may not block content accessed through mobile apps.
  • Some websites use multiple domains or subdomains. You may need to block more than one URL to fully restrict access.

How to Set Up URL Blocking

Follow these steps to block a website using your modem’s dashboard:

  1. Open your browser and type 192.168.1.1 into the address bar to access the modem dashboard.
  2. Log in using your Admin Password.
    Note: If you haven’t changed them, the default Login Password found on the modem's barcode sticker.
  3. In the left pane, click on Network.
  4. Under the Firewall section, select URL Blocking.
    Wi-Fi Max 5G - URL Blocking

  5. By default, the Action dropdown should be set to Block. 
  6. In the URL field, enter the website address you want to block (e.g; youtube.com).
    Note: We recommend also adding the www. version of the URL to be successful. 
    Wi-Fi Max 5G - URL Blocking - Add URL
  7. Scroll to the bottom of the page and click Save Settings.

 

Tips for Effective Blocking

  • Use simple URLs: Stick to the main domain (e.g; facebook.com) rather than long or specific page links.
  • Test the block: After saving, try accessing the site from a browser to confirm it’s blocked.
  • Block related domains: Some services use multiple URLs (e.g; youtube.com, ytimg.com). Blocking all related domains may be necessary.

 

iiNet relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you.

Before contacting us, we recommend checking your address for an nbn outage by following these steps:

  1. Visit https://www.nbnco.com.au/support/network-status
  2. Enter your full address and hit Check address.
    nbn Network Status address checker
  1. If your area is affected by an outage, we recommend that you check this page every few hours for updates. Two examples of an outage can be found below.
    Example unplanned outage
    nbn Network Status - Example unplanned outage
     
    Example network degradation
    nbn Network Status - Example network degradation
     

Select your modem

Wi-fI Max 5G
iiNet Wi-Fi Max 5G (5FWA2025)
Smart Modem Gateway VX420-G2H
Smart Home Gateway (VX420-G2H)

Wi-Fi Max 5G (5FWA2025)

You can only do this on the My Internet Connect App (Android / iOS).

  1. Open the App on your device.
  2. Go to Settings.
  3. Under User Management, select Parental Control.
  4. Select Add New Schedule.
  5. Select the User(s) or Device(s) you want to control.
  6. Enter a Schedule Name and then set the Schedule Time and Days.
  7. Tap Save at the top of the screen then OK.
    Note: You can pause/resume a Schedule at any time by toggling the switch on/off.
    Wi-Fi Max - Parental Controls - App Only

 

Smart Home Gateway (VX420-G2H)

Parental Controls on the Smart Home Gateway modem has two parts – Device Control and Content Control.

  1. Open your web browser and go to:192.168.1.1
  2. Log in with the default password found on the on your modem's barcode sticker.. If you have a custom password, use that instead.
    Can't log in? Factory reset with the reset button instead.
  3. Hit Parental Controls.
  4. Set the Parental Controls toggle to On, then click Add.
    SMG Parental Controls - Add
     
    • Select View Existing Devices, then under Operation, click the plus icon (+) next to the devices you want to restrict.
    • Select the clock icon beside Effective Time and click and drag to highlight the days and hours. Once done, click OK.
    • Enter a Description, then click OK.
  5. Set the Content Restriction toggle to On.
    • If you want to restrict all access or only allow a few websites, select Whitelist and click the plus icon (+) next to Add a New Keyword. Don’t add keywords if you want everything restricted.
    • If you only want to restrict a few websites, select Blacklist and click the plus icon (+) next to Add a New Keyword.
  6. Click Save.

 

Here's what the status lights mean on your Wi-Fi Max 5G Modem, which was supplied from July 2025 onwards.

On the front of the modem is a quick reference light. This allows you to quickly see if the modem is working as expected or if there are issues you need to address. There are additional lights on the back of the modem.

Light State Meaning
Front Off Modem has no power or isn't turned on.
Flashing or Solid Green Modem is powering up & connecting.
Solid Blue Modem is connected to 5G.
Flashing Blue Modem is connected to 5G, but no connection to ISP.
Solid Orange Modem is connected for 4G.
Flashing Orange Modem is connected to 4G , but no connection to ISP.
Solid Green Connected to the internet (nbn ore other service).
Flashing Green Connected to the internet (nbn ore other service), but no connection to ISP.
Solid Red Unable to connect.
Rear Top
Bluetooth / WPS Connectivity
Off No Bluetooth or WPS connection request in progress.
Solid Blue Bluetooth connection is active.
Flashing Blue Bluetooth connection in progress.
Solid Green WPS connection is active.
Flashing Green WPS connection in progress.
Flashing Orange Bluetooth or WPS connection failed.
Rear Bottom
Internet
Solid Blue Modem is connected to 5G.
Flashing Blue Modem is connected to 5G, but no connection to ISP.
Solid Orange Modem is connected for 4G.
Flashing Orange Modem is connected to 4G , but no connection to ISP.
Solid Green Modem is connected to the internet (nbn ore other service).
Flashing Green Modem is connected to the internet (nbn ore other service), but no connection to ISP.
Solid Red Unable to connect.

 

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet FTTH on the Opticomm or RedTrain network.

Your Netphone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

Modem compatibility

To work on iiNet FTTH, your modem must support the following:

  • PPPoE connections by Ethernet WAN
  • IPoE connections by Ethernet WAN (for select locations on the RedTrain network)

Not sure if your FTTH service is on the Opticomm or RedTrain network? Call us on 13 22 58 and we'll help you.

 

General FTTH setup guide for any modem

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the iiNet settings.

  1. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Unplug any old modem from the Connection Box and power outlet.
    Examples of connection boxes can be found here.
  2. Use an Ethernet cable to connect your modem's WAN or LAN/WAN port to the LAN1 or Ethernet 1 port on your Connection Box.
  3. Use the power cable to connect your modem's Power port to a power outlet, then turn it on.
    If your modem has a power button or switch, turn it on.
    FTTH modem plugin example
  4. Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports, or connect via WiFi.
    The default WiFi name (SSID) and password can be found on your modem’s barcode sticker.
    Barcode sticker example - WiFi details
  5. On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker
    Modems may have a login username and password, or just a password.
    Barcode sticker example - Admin login details
  6. Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.
     
    Mode/Modulation: WAN
    Connection Type: PPPoE*

    *Select locations on the RedTrain network need to use IPoE. If you're not sure if this applies to you, call us on 13 22 58 and we'll help you.
  7. You’ll need to enter your iiNet username and password for the PPPoE connection. Your username is in emails from us about your iiNet order, and on your iiNet  invoice.
    If you forgot your password, you can reset it.
  8. Save your settings and wait 5-10 minutes for your modem to connect.
  9. You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 13 22 58 for help.
    We’re fully trained on iiNet modems, but please note that there may be limited support for your BYO modem.
    Modem LED example - Internet light

 

FTTH Connection Box examples

ALLOPTIC home 4000

ALLOPTIC home 4000

NEC ME200

NEC ME200

Huawei HG8247

Huawei HG8247

Dasan H690R

Dasan H690R

You may have received a notice about moving to a new plan for your iiNet service.

Due to a number of factors, including recent changes in wholesale pricing, we've updated the pricing on some of our current plans.

We’re working to move all iiNet customers onto these current plans to provide a better experience for our customers. This simplification also helps us focus on more important aspects of delivering your service.

 

Select one of the links below to jump to a query:

 

When will my plan change?

This depends on the service you have and when you signed up.


NBN: Plan changes will happen automatically in the month advised in your initial notice. We will send notices at least 30 days before the change.

Fibre to the Home: If you signed up after 30 April 2025,your plan’s price will automatically change when your plan renews after 4 June 2025. If you signed up before 30 April 2025: Plan changes will happen automatically in the month advised in your initial notice. We will send notices at least 30 days before the change.

Note: If you have multiple iiNet services affected by this change, you’ll get one notice per service. It’s not possible to complete your scheduled plan change sooner – please wait for it to happen automatically.

 

How will plans change?

  • The monthly price of your plan may increase, decrease, or stay the same (after any applicable discounts).
  • Your internet speed may change.
  • Your monthly internet data may change to unlimited data.
  • If you have a phone plan, any monthly included call value may change to Pay as You Go phone calls. Your new phone plan may have new optional add-on Call packs available.
  • If you have a phone plan with add-on Call Pack(s), you may move to a new add-on Call Pack with a different price and included call value.
  • Your plan name will be to the name of your new plan.
  • Your username and any phone numbers linked to your internet service will stay the same.
  • For all affected phone plans, call rates will stay the same but your inclusions may have changed.

 

Can I change my internet plan?

We’ve chosen your new plan based on the price and features of your old plan. If you’d prefer a different plan, you can switch to any of our current plans in Toolbox (if applicable) or by calling us on 13 22 58.

Important: If you change your plan, your scheduled plan change will not happen and the plan we’ve selected for you may not be available later.

 

Can I change the add-on Call Pack on my phone plan?

Once you’re on your new phone plan, you can add, switch, or remove an add-on Call Pack in Toolbox.

 

What happens if I cancel my plan?

To cancel your iiNet plan, please call us on 13 22 58. You won’t be charged a cancellation fee.

 

More information

If you have any questions about this change, please call us on 13 22 58 and we’ll be happy to help.

For full Terms & Conditions, see your internet plan’s Service Description at:https://www.iinet.net.au/about-us/legal/cra.

iiNet stopped offering new Fetch services for purchase from 22 January 2025 and will stop managing existing iiNet Fetch services from 2 October 2025.

What does this mean for existing Fetch customers?

We’ve worked with Fetch so you can continue your service directly with them. You’ll get an email to opt-in, which means you can: 

  • ✅ Keep using your current Fetch box
  • ✅ Keep any existing Fetch subscriptions, offers, and content purchases
  • ✅ Keep any recordings on a Fetch Mighty
  • ✅ Tech support and warranty claims through Fetch Support  

You must opt-in by 1 October 2025.

Please note: This change will not affect your iiNet internet service.

Didn’t get an opt-in email? Please call us on 1300 701 006 and we’ll help you.

What happens if I don’t opt-in?

Fetch services that haven’t opted-in to move to Fetch Pty Ltd will be closed from 2 October 2025. This means that: 

  • Your Fetch subscription and Fetch box will stop working;
  • Any Fetch content purchases or recordings will be removed;
  • Final charges will be included on your next iiNet bill, up to the date of disconnection;
  • You won’t need to return their your Fetch box – please consider eWaste recycling services that may be offered by your local council.

Please note: This change will not affect your iiNet internet service.

If you have any questions about moving to Fetch, please call us on 1300 701 006 and we’ll be happy to help. 

If I change my iiNet internet plan or move house, can I keep my Fetch service?

You can keep your Fetch subscription if you change your internet plan without changing the type of internet service (e.g. changing from one nbn® FTTP plan to another nbn® FTTP plan).

However, it is not possible to keep your Fetch subscription if you move your internet service to another location or change to a different type of internet service at the same address (e.g. changing from nbn® FTTB/N to nbn® FTTP).

If you’re not sure if your plan change will change your type of internet service, just ask our Sales Team by calling 13 19 17.

If you cancel your iiNet internet service, please note that the Fetch service will also be cancelled.

Who do I contact about my Fetch service?

Before 2 October 2025: 

We’ll continue to support all existing iiNet Fetch customers with their Fetch services. You’ll find a range of handy setup and troubleshooting guides on our website.

If you need to lodge a warranty claim for your Fetch box or you can’t resolve an issue, please call us on 1300 701 006 and we’ll be happy to help.

After 2 October 2025:

Fetch will notify you when your service has been successfully moved to them. Until then, your service will continue to be managed by iiNet. Once your Fetch service is set up with Fetch TV Retail Pty Ltd, iiNet will no longer manage your Fetch service. For any questions or support related to your Fetch service, please you’ll need to contact Fetch directly.

You may have received a notice about a plan change for your iNet mobile service.

We’re simplifying our product range to provide a better experience for our customers. As part of that, we’re working to move all customers onto our latest mobile plans. This helps us focus on more important aspects of delivering your service, such as handling an increasing amount of usage on our network.

Select one of the links below to jump to a query:

What does this mean for customers?

If your mobile service is affected by the change, you’ll get a notice from us explaining how your new mobile plan compares to your current plan.

  • The monthly price of your mobile plan may increase, decrease, or stay the same (after any applicable discounts).
  • You may begin receiving a discount for linking an eligible mobile plan with iiNet internet. Bundling discounts cannot be used with any other offer and will end if the internet service is unlinked or becomes inactive.
  • The monthly data included with your plan may increase.
  • Your mobile plan’s monthly included values for standard international calls and SMS may change.
  • Your plan may gain access to a 5G network when you use a 5G-ready phone inside our 5G coverage area.
  • Your mobile data speed may be capped at 150Mbps or 250Mbps, depending on your mobile plan. Although your mobile speed will vary depending on your phone and coverage, streaming videos, using social media, and downloading files will still work just as smoothly as they do now.
  • The name of your mobile plan will be updated to the name of your new plan.
  • Your mobile number and monthly billing period for your mobile service will stay the same.

When will my plan change?

Plan changes will happen automatically when your mobile plan next renews at least 30 days after your initial notice.

To see when your mobile plan next renews, log in to Toolbox and hit Mobile Usage. You’ll see a line that says, “Your quota resets in XX days”, followed by the date.

Note: It’s not possible to expedite these plan changes – please wait until they happen automatically.

Will this affect my Prepaid Balance?

Any Prepaid Balance you have will carry over to your new mobile plan.

You may find you don’t need to top up your Prepaid Balance as often as before, depending on your new plan’s included value.

Can I change my mobile plan?

We’ve chosen your new plan based on the price and value of your old plan.

If you’d prefer a different plan, you can switch to any of our current mobile plans in Toolbox.

Important: If you change your mobile plan, your scheduled plan change will not happen and the plan we’ve selected for you, including any promotional discounts, may not be available later.

Selected customers have been offered a “Classic” plan, which is available by invitation only. If you change or cancel your Classic mobile plan, you cannot return to the Classic plan in the future.

What happens if I cancel my plan?

If you want to cancel your mobile plan due to this change, you can call us on 13 22 58, and you won’t be charged a cancellation fee.

More information

If you have any questions about your plan change, please call us on 13 22 58 and we’ll be happy to help.

For full Terms & Conditions, see our Mobile Service Description at: https://www.iinet.net.au/about-us/legal/cra

The article will explain the status lights found on the Network Termination Units (NTU) used on our high-speed Ultra VDSL2 plans.

 

Adtran® 422G Gfast NTU Status lights

FTTB - G.Fast NTU Status Lights

Light State Meaning
POWER Off No power. 
Green Your NTU has power.
GFAST Flashing green Make sure the phone cable between your NTU and phone socket is plugged in securely, and restart your NTU. Please call us on 13 22 58 if the light stays flashing.

Note: You must use the supplied 1-metre phone cable. Longer phone cables can cause connection issues.
Green Your NTU is operating normally.
LAN Off Make sure the Ethernet cable between your NTU and modem is plugged in securely, and restart your NTU. If the light stays off, try a new Ethernet cable. Please call us on 13 22 58 if the issue persists.
Green Successful network connection. This light flashes during data transfer.

Part of your iiNet mobile plan's included value may refer to "221 select destinations", which are listed here. Older mobile plans may refer to "241 select destinations" - please check your plan's Critical Information Summary for more information.

To look up a specific destination, press CTRL + F on your keyboard or long-press your phone screen and hit Find to open the Find tool. Type the name of the destination in the Find tool's search bar.

Destination Dialling Code Included in 221 select destinations? Included in 241 select destinations?
Afghanistan 93
Albania 355
Algeria 213
American Samoa 1684
Andorra 376
Angola 244
Anguilla 1264
Antarctica (Australian Antarctic Territory) 672
Antigua and Barbuda 1268
Argentina 54
Armenia 374
Aruba 297
Ascension Island 247
Austria 43
Azerbaijan 994
Bahamas 1242
Bahrain 973
Bangladesh 880
Barbados 1246
Belarus 375
Belgium 32
Belize 501
Benin 229
Bermuda 1441
Bhutan 975
Bolivia 591
Bonaire 599
Bosnia and Herzegovina 387
Botswana 267
Brazil 55
Brunei 673
Bulgaria 359
Burkina Faso 226
Burundi 257
Cambodia 855
Cameroon 237
Canada 1
Canary Islands (Spain) 34
Cape Verde (Cabo Verde) 238
Cayman Islands 1345
Central African Republic 236
Chad 235
Chile 56
China 86
Colombia 57
Comoros 269
Congo (Brazzaville) 242
Congo, Democratic Republic of the (Kinshasa) 243
Cook Islands 682
Costa Rica 506
Croatia 385
Cuba 53
Curaçao 599
Cyprus 357
Czech Republic 420
Denmark 45
Diego Garcia 246
Djibouti 253
Dominica 1767
Dominican Republic 1809, 1829, 1849
East Timor (Timor-Leste) 670
Ecuador 593
Egypt 20
El Salvador 503
Equatorial Guinea 240
Eritrea 291
Estonia 372
Eswatini (formerly Swaziland) 268
Ethiopia 251
Falkland Islands 500
Faroe Islands 298
Fiji 679
Finland 358
France 33
French Guiana 594
French Polynesia 689
Gabon 241
Gambia 220
Georgia 995
Germany 49
Ghana 233
Gibraltar 350
Greece 30
Greenland 299
Grenada 1473
Guadeloupe 590
Guam 1671
Guatemala 502
Guinea 224
Guinea-Bissau 245
Guyana 592
Haiti 509
Honduras 504
Hong Kong 852
Hungary 36
Iceland 354
India 91
Indonesia 62
Iran 98
Iraq 964
Ireland 353
Israel 972
Italy 39
Ivory Coast (Côte d'Ivoire) 225
Jamaica 1876
Japan 81
Jordan 962
Kazakhstan 7
Kenya 254
Kiribati 686
Kosovo 383
Kuwait 965
Kyrgyzstan 996
Laos 856
Latvia 371
Lebanon 961
Lesotho 266
Liberia 231
Libya 218
Liechtenstein 423
Lithuania 370
Luxembourg 352
Macau 853
Madagascar 261
Malawi 265
Malaysia 60
Maldives 960
Mali 223
Malta 356
Marshall Islands 692
Martinique 596
Mauritania 222
Mauritius 230
Mayotte 262
Mexico 52
Micronesia, Federated States of 691
Moldova 373
Monaco 377
Mongolia 976
Montenegro 382
Montserrat 1664
Morocco 212
Mozambique 258
Myanmar 95
Namibia 264
Nauru 674
Nepal 977
Netherland Antilles 599
Netherlands 31
New Caledonia 687
New Zealand 64
Nicaragua 505
Niger 227
Nigeria 234
Niue 683
Norfolk Island 672
North Korea 850
North Macedonia 389
Northern Mariana Islands 1670
Norway 47
Oman 968
Pakistan 92
Palau 680
Palestinian Territories 970
Panama 507
Papua New Guinea 675
Paraguay 595
Peru 51
Philippines 63
Poland 48
Portugal 351
Puerto Rico 1787, 1939
Qatar 974
Reunion 262
Romania 40
Russia 7
Rwanda 250
Saba 599
Saint Barthélemy 590
Saint Helena 290
Saint Kitts and Nevis 1869
Saint Lucia 1758
Saint Martin (French) 590
Saint Pierre and Miquelon 508
Saint Vincent and the Grenadines 1784
Samoa 685
San Marino 378
Sao Tome and Principe 239
Saudi Arabia 966
Senegal 221
Serbia 381
Seychelles 248
Sierra Leone 232
Singapore 65
Sint Eustatius 599
Sint Maarten (Dutch) 1721
Slovakia 421
Slovenia 386
Solomon Islands 677
Somalia 252
South Africa 27
South Korea 82
South Sudan 211
Spain 34
Sri Lanka 94
Sudan 249
Suriname 597
Sweden 46
Switzerland 41
Syria 963
Taiwan 886
Tajikistan 992
Tanzania (including Zanzibar) 255
Thailand 66
Togo 228
Tokelau 690
Tonga 676
Trinidad and Tobago 1868
Tristan da Cunha 290
Tunisia 216
Türkiye (formerly Turkey) 90
Turkmenistan 993
Turks and Caicos Islands 1649
Tuvalu 688
UAE (United Arab Emirates) 971
Uganda 256
UK (United Kingdom) 44
Ukraine 380
Uruguay 598
USA (United States of America) 1
Uzbekistan 998
Vanuatu 678
Vatican City (Holy See) 379
Venezuela 58
Vietnam 84
Virgin Islands, British 1284
Virgin Islands, US 1340
Wallis and Futuna 681
Yemen 967
Zambia 260
Zimbabwe 263