The Wi-Fi Max and Wi-Fi Max 5G Modems include a built-in URL Blocking feature from the modem dashboard. This allows you to block access to specific websites directly from your browser, which can be useful for parental controls, productivity, or network security.

Important Notes:

• URL blocking currently only works for links that are 36 characters or shorter. Longer URLs may not be blocked successfully. This limitation will be lifted in your first firmware update, which will increase the maximum supported URL length to 100 characters. 
• This feature blocks websites accessed via a web browser, but may not block content accessed through mobile apps.
• Some websites use multiple domains or subdomains. You may need to block more than one URL to fully restrict access.

How to Set Up URL Blocking

Follow these steps to block a website using your modem’s dashboard:

1. Open your browser and type 192.168.1.1 into the address bar to access the modem dashboard.
2. Log in using your Login Password.
   Note: If you haven’t changed them, the default Login Password found on the modem's barcode sticker.
3. In the left pane, click on Network.
4. Under the Firewall section, select URL Blocking.
   


5. By default, the Action dropdown should be set to Block. 
6. In the URL field, enter the website address you want to block (e.g; youtube.com).
   Note: We recommend also adding the www. version of the URL to be successful. 
   
7. Scroll to the bottom of the page and click Save Settings.

Tips for Effective Blocking

• Use simple URLs: Stick to the main domain (e.g; facebook.com) rather than long or specific page links.
• Test the block: After saving, try accessing the site from a browser to confirm it’s blocked.
• Block related domains: Some services use multiple URLs (e.g; youtube.com, ytimg.com). Blocking all related domains may be necessary.

iiNet relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you.

Before contacting us, we recommend checking your address for an nbn outage by following these steps:

1. Visit https://www.nbnco.com.au/support/network-status
2. Enter your full address and hit Check address.
   

1. If your area is affected by an outage, we recommend that you check this page every few hours for updates. Two examples of an outage can be found below.
   Example unplanned outage
   
    
   Example network degradation
   
    

This is only available when using Smart Modem Gateway (VX420-G2H) on our nbn® services supplied before 13 August 2025.

Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:
- Restart your modem.
- Make sure your modem is plugged in correctly for nbn.
- Contact us if the issue persists as we may need to investigate.

Terms & Conditions

• 4G Backup is a complimentary service that provides an interim internet connection using our 4G mobile network. 
• 4G Backup is only available; 
  • In select 4G Network coverage areas. 
  • Using our Smart Modem Gateway with an embedded 4G-capable SIM card (this SIM must not be removed from the modem). 
  • When supplied with a compatible iiNet nbn® broadband plan. 
• Subject to availability, you will be able to use 4G Backup; 
  • Once you have received your Smart Modem Gateway, until your nbn® service is fully activated or for a period of 30 consecutive days (whichever occurs first). 
  • If you lose connection to iiNet nbn® broadband during confirmed local nbn® faults (excluding mass nbn® outages). This is until the fault is resolved or for a period of 30 consecutive days (whichever occurs first). If we seek your co-operation in restoring your iiNet nbn® Service and are unable to obtain it then we may temporarily bar or restrict the 4G Backup service until we successfully contact you. 
• Maximum speeds of 12/1Mbps apply to your 4G Backup service. Service performance varies depending on network coverage and your location, with speeds likely less than the maximum. 
• Our Acceptable Use Policy applies. 

The iiNet Wi-Fi Max modem has a Mobile Backup feature, which helps keep you connected even if your main internet connection goes down.

You can set up up to 3 mobile devices (like smartphones or tablets) to act as backup internet sources. Here's how it works:

1. Connection Drops: If your regular internet stops working for any reason.
2. Mobile Backup Kicks In: You simply turn on the personal hotspot on one of your pre-configured mobile devices.
3. Automatic Switch: Your modem will detect the hotspot and automatically switch to using your mobile data to keep your home or office online.

This means no interruptions to your work, streaming, or browsing—even during an outage.

Select one of the links below to jump to a query:

Select your modem

	iiNet Wi-Fi Max 5G (5FWA2025)
	Smart Home Gateway (VX420-G2H)

Wi-Fi Max 5G (5FWA2025)

You can only do this on the My Internet Connect App (Android / iOS).

1. Open the App on your device.
2. Go to Settings.
3. Under User Management, select Parental Control.
4. Select Add New Schedule.
5. Select the User(s) or Device(s) you want to control.
6. Enter a Schedule Name and then set the Schedule Time and Days.
7. Tap Save at the top of the screen then OK.
   Note: You can pause/resume a Schedule at any time by toggling the switch on/off.
   

Smart Home Gateway (VX420-G2H)

Parental Controls on the Smart Home Gateway modem has two parts – Device Control and Content Control.

1. Open your web browser and go to:192.168.1.1
2. Log in with the default password found on the on your modem's barcode sticker.. If you have a custom password, use that instead.
   Can't log in? Factory reset with the reset button instead.
3. Hit Parental Controls.
4. Set the Parental Controls toggle to On, then click Add.
   
    
   • Select View Existing Devices, then under Operation, click the plus icon (+) next to the devices you want to restrict.
   • Select the clock icon beside Effective Time and click and drag to highlight the days and hours. Once done, click OK.
   • Enter a Description, then click OK.
5. Set the Content Restriction toggle to On.
   • If you want to restrict all access or only allow a few websites, select Whitelist and click the plus icon (+) next to Add a New Keyword. Don’t add keywords if you want everything restricted.
   • If you only want to restrict a few websites, select Blacklist and click the plus icon (+) next to Add a New Keyword.
6. Click Save.

The article will explain the status lights found on the Wi-Fi Max Modem, which may be useful during setup and troubleshooting.

On the front of the modem is a quick reference light. This allows you to quickly see if the modem is working as expected or if there are issues you need to address. There are additional lights on the back of the modem.

Here's what the status lights mean on your Wi-Fi Max 5G Modem, which was supplied from July 2025 onwards.

On the front of the modem is a quick reference light. This allows you to quickly see if the modem is working as expected or if there are issues you need to address. There are additional lights on the back of the modem.

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet FTTH on the Opticomm or RedTrain network.

Your Netphone service and included calls are not available if you use a BYO modem.

Select one of the links below to jump to a query:

• Modem compatibility
• General FTTH setup guide for any modem
• FTTH Connection Box examples
• ALLOPTIC home 4000
• NEC ME200
• Huawei HG8247
• Dasan H690R

Modem compatibility

To work on iiNet FTTH, your modem must support the following:

• PPPoE connections by Ethernet WAN
• IPoE connections by Ethernet WAN (for select locations on the RedTrain network)

Not sure if your FTTH service is on the Opticomm or RedTrain network? Call us on 13 22 58 and we'll help you.

 

General FTTH setup guide for any modem

All modems are different. If this advice doesn’t work for your modem, check the manufacturer’s website for a guide on how to plug in and enter the iiNet settings.

1. Find your FTTH Connection Box – this is usually installed on the inside of an exterior wall in your home, sometimes in the garage. Some older installations may be in a cabinet on an outside wall. Unplug any old modem from the Connection Box and power outlet.
   Examples of connection boxes can be found here.
2. Use an Ethernet cable to connect your modem's WAN or LAN/WAN port to the LAN1 or Ethernet 1 port on your Connection Box.
3. Use the power cable to connect your modem's Power port to a power outlet, then turn it on.
   If your modem has a power button or switch, turn it on.
   
4. Connect a device to your modem. You can use an Ethernet cable to connect a device to one of the LAN or Ethernet ports, or connect via WiFi.
   The default WiFi name (SSID) and password can be found on your modem’s barcode sticker.
   
5. On your connected device, open your web browser and go to your modem’s gateway address (e.g. http://192.168.1.1). The gateway address and login details can be found on the barcode sticker
   Modems may have a login username and password, or just a password.
   
6. Make sure your modem has the following settings. If you’re not sure how to do this, check the manufacturer’s website for a guide.
    
   Mode/Modulation: WAN
   Connection Type: PPPoE*
   
   *Select locations on the RedTrain network need to use IPoE. If you're not sure if this applies to you, call us on 13 22 58 and we'll help you.
7. You’ll need to enter your iiNet username and password for the PPPoE connection. Your username is in emails from us about your iiNet order, and on your iiNet  invoice.
   If you forgot your password, you can reset it.
8. Save your settings and wait 5-10 minutes for your modem to connect.
9. You should now be online. If you can’t view a website or notice a red or unlit Internet light on your modem, call us on 13 22 58 for help.
   We’re fully trained on iiNet modems, but please note that there may be limited support for your BYO modem.
   

 

FTTH Connection Box examples

ALLOPTIC home 4000

NEC ME200

Huawei HG8247

Dasan H690R

iiNet stopped offering new Fetch services for purchase from 22 January 2025 and will stop managing existing iiNet Fetch services from 2 October 2025.

What does this mean for existing Fetch customers?

We’ve worked with Fetch so you can continue your service directly with them. You’ll get an email to opt-in, which means you can: 

• ✅ Keep using your current Fetch box
• ✅ Keep any existing Fetch subscriptions, offers, and content purchases
• ✅ Keep any recordings on a Fetch Mighty
• ✅ Tech support and warranty claims through Fetch Support  

You must opt-in by 1 October 2025.

Please note: This change will not affect your iiNet internet service.

Didn’t get an opt-in email? Please call us on 1300 701 006 and we’ll help you.

What happens if I don’t opt-in?

Fetch services that haven’t opted-in to move to Fetch Pty Ltd will be closed from 2 October 2025. This means that: 

• Your Fetch subscription and Fetch box will stop working;
• Any Fetch content purchases or recordings will be removed;
• Final charges will be included on your next iiNet bill, up to the date of disconnection;
• You won’t need to return their your Fetch box – please consider eWaste recycling services that may be offered by your local council.

Please note: This change will not affect your iiNet internet service.

If you have any questions about moving to Fetch, please call us on 1300 701 006 and we’ll be happy to help. 

If I change my iiNet internet plan or move house, can I keep my Fetch service?

You can keep your Fetch subscription if you change your internet plan without changing the type of internet service (e.g. changing from one nbn® FTTP plan to another nbn® FTTP plan).

However, it is not possible to keep your Fetch subscription if you move your internet service to another location or change to a different type of internet service at the same address (e.g. changing from nbn® FTTB/N to nbn® FTTP).

If you’re not sure if your plan change will change your type of internet service, just ask our Sales Team by calling 13 19 17.

If you cancel your iiNet internet service, please note that the Fetch service will also be cancelled.

Who do I contact about my Fetch service?

Before 2 October 2025: 

We’ll continue to support all existing iiNet Fetch customers with their Fetch services. You’ll find a range of handy setup and troubleshooting guides on our website.

If you need to lodge a warranty claim for your Fetch box or you can’t resolve an issue, please call us on 1300 701 006 and we’ll be happy to help.

After 2 October 2025:

Fetch will notify you when your service has been successfully moved to them. Until then, your service will continue to be managed by iiNet. Once your Fetch service is set up with Fetch TV Retail Pty Ltd, iiNet will no longer manage your Fetch service. For any questions or support related to your Fetch service, please you’ll need to contact Fetch directly.